Author: Paul Spiegelman
Publisher: BrownBooks.ORM
ISBN: 1612540147
Category : Business & Economics
Languages : en
Pages : 183
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Book Description
A call center company CEO shares how businesses of all sizes can repeat his success by focusing on employee loyalty—and not outsourcing. How many small businesses have a full-time coworker whose official title is “Queen of Fun and Laughter?” How many have a CEO and COO who dress in matador outfits for a company holiday video version of Dancing with the Stars? Beryl is a “Top Small Workplace” because of one thing—its focus on people. Visitors report they feel the “vibe” when they walk in the door. As a call center company, a business normally known for high turnover, low morale, and a boiler room environment, Beryl created a special culture resulting in low attrition, high customer loyalty, and profits reinvested in coworkers. What Beryl does behind the scenes to take care of the needs of its internal family sets it apart. It operates with a real spirit of camaraderie; the loyalty of team members at every level; a leadership team that operates with a true servant mindset; and a CEO, Paul Spiegelman, who believes that everyone deserves a chance to feel important. He rewards people frequently, respects their efforts and opinions, and informs them of everything that impacts them. “Paul drills right to the core of the solution…focusing on people, building a culture of customer satisfaction from the top down, and empowering employees to do the right thing. What really drives business is the human touch, and Paul has the touch.” —James D. Power IV, Executive Vice President, J. D. Power and Associates, co-author of Satisfaction: How Every Great Company Listens to the Voice of the Customer“/B>
Author: Paul Spiegelman
Publisher: Brown Books Publishing
ISBN: 9781612540931
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Beryl is a consistent "Top Small Workplace" because of one very important thing - its focus on people. With a real spirit of camaraderie, an unmatched team loyalty, a leadership team with a true servant mindset, and a CEO who believes in everyone's right to feel important, Beryl continues to thrive year after year.
Author: Alvin Orloff
Publisher: Manic D Press
ISBN: 1933149590
Category : Fiction
Languages : en
Pages : 181
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Book Description
When 14-year-old Leonard decides to quit being a Dweeb and instead joins the Burnouts, his “good boy” persona is abandoned as he embarks on a comically painful journey of self-discovery through an unconventional friendship with Rick, an older Jesus-freak barefoot hippie. Growing up in the 1970s has never before been portrayed with such delightful ludicrousness and heartrending tenderness.
Author: Yusuke Yonezu
Publisher: National Geographic Books
ISBN: 9888341030
Category : Juvenile Fiction
Languages : en
Pages : 0
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Book Description
Get ready for a smile and a laugh! The master of board books, Yusuke Yonetzu, creates a guessing game that delivers a delightful surprise and a smiling face on every page. Babies and toddlers will be delighted to see how simple shapes can turn into so many animals—this colorful, high contrast board book will become a favorite that young children want to read over and over again. A bright green frog, a friendly pink bunny, and a happy, spotted puppy are all waiting to be discovered on the pages of this exciting book.
Author: Helen Rutter
Publisher: Scholastic Inc.
ISBN: 1338652281
Category : Juvenile Fiction
Languages : en
Pages : 186
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Book Description
When life is funny, make some jokes about it. Billy Plimpton has a big dream: to become a famous comedian when he grows up. He already knows a lot of jokes, but thinks he has one big problem standing in his way: his stutter. At first, Billy thinks the best way to deal with this is to . . . never say a word. That way, the kids in his new school won’t hear him stammer. But soon he finds out this is NOT the best way to deal with things. (For one thing, it’s very hard to tell a joke without getting a word out.) As Billy makes his way toward the spotlight, a lot of funny things (and some less funny things) happen to him. In the end, the whole school will know -- If you think you can hold Billy Plimpton back, be warned: The joke will soon be on you!
Author: Amy Williams
Publisher: Createspace Independent Publishing Platform
ISBN: 9781493712670
Category :
Languages : en
Pages : 74
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Book Description
Nine failed marriages. That's what my mother and grandmothers collectively went through. Could I break the pattern? I knew God had a plan for husbands and wives, but then there was that one word. Submit. What does that even look like today? Especially for an independent, educated woman ten years older than her husband? I found out. And I want every Christian woman to experience it. Study guide included.
Author: Amber McBride
Publisher: Feiwel & Friends
ISBN: 125078039X
Category : Young Adult Fiction
Languages : en
Pages : 252
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Book Description
They Both Die at the End meets The Bell Jar in this haunting, beautiful young adult novel-in-verse about clinical depression and healing from trauma, from National Book Award Finalist Amber McBride. Whimsy is back in the hospital for treatment of clinical depression. When she meets a boy named Faerry, she recognizes they both have magic in the marrow of their bones. And when Faerry and his family move to the same street, the two start to realize that their lifelines may have twined and untwined many times before. They are both terrified of the forest at the end of Marsh Creek Lane. The Forest whispers to Whimsy. The Forest might hold the answers to the part of Faerry he feels is missing. They discover the Forest holds monsters, fairy tales, and pain that they have both been running from for 11 years.
Author: Georgia Toffolo
Publisher: Hachette UK
ISBN: 1787475050
Category : Biography & Autobiography
Languages : en
Pages : 233
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Book Description
For fans of Made in Chelsea, I'm a Celeb and Celebs Go Dating, ALWAYS SMILING is the first book from the nation's favourite reality TV star Toff! Everyone loves Toff and she has come a long way since bursting onto our screens on E4's Made in Chelsea in 2014. As the runaway winner of I'm a Celebrity Get Me Out of Here 2017 - and now returning to the jungle in 2023 - Toff surprised us all, not least herself, with her positive, happy-go-lucky attitude and kindness to others, no matter what challenge came her way in the jungle. In ALWAYS SMILING, Toff is here to share her experiences, some funny, some sad, some that make her cringe with embarrassment. So whether it is friendships, family dramas, heartbreak and relationships, or how she coped with living her life in front of millions of viewers of Made in Chelsea, Toff reveals how she has learnt to keep a smile on her face, whatever life throws at her. Told with her trademark honesty, humour and endless sense of fun, ALWAYS SMILING is a must-have for any fan.
Author: Chris Denove
Publisher: Penguin
ISBN: 9781591841647
Category : Business & Economics
Languages : en
Pages : 292
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Book Description
The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Author: Steve Thompson
Publisher:
ISBN: 9781626207790
Category :
Languages : en
Pages : 246
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Book Description
Why are we obsessed with great teeth but don't always smile? Why do surveys show success in life, in business, in sales and in relationships go better with a smile but so few smile? What this book does is give you reasons to smile, not a series of "you shoulds" but story after story showing the impact of smiles. This book also includes concrete results of surveys about smiling success where people that smile: Live healthier lives Land better jobs Are more successful on the job Are more fun to be around Close more sales Attract friends easier Stop arguments in their tracks Attract more attention from the opposite sex Have more successful relationships Live longer Enjoy life more The big surprise is you don't have to have perfect teeth to gain all of these benefits. But you do have to do one thing...check inside for what that is."
