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Author: Keith Bailey
Publisher: New Harbinger Publications
ISBN: 1572244364
Category : Business & Economics
Languages : en
Pages : 231
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Book Description
A survey of more than 20,000 workers and managers answers the question, "What do the happy people in your workplace know that you don't?" The result will empower readers to improve their experience at work by changing their thinking, attitudes, and behaviors in the office.
Author: Keith Bailey
Publisher: New Harbinger Publications
ISBN: 1572244364
Category : Business & Economics
Languages : en
Pages : 231
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Book Description
A survey of more than 20,000 workers and managers answers the question, "What do the happy people in your workplace know that you don't?" The result will empower readers to improve their experience at work by changing their thinking, attitudes, and behaviors in the office.
Author: Karen Leland
Publisher: John Wiley & Sons
ISBN: 1118052730
Category : Business & Economics
Languages : en
Pages : 409
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Book Description
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Author: David J. Berghuis
Publisher: John Wiley & Sons
ISBN: 1119629985
Category : Psychology
Languages : en
Pages : 560
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Book Description
The revised edition of the clinicians’ time-saving Psychotherapy Treatment Planner Revised and updated, the sixth edition of The Complete Adult Psychotherapy Treatment Planner offers clinicians a timesaving, evidence-based guide that helps to clarify, simplify and accelerate the treatment planning process so they can spend less time on paperwork and more time with clients. The authors provide all the elements necessary to quickly and easily develop formal, customizable treatment plans that satisfy the demands of HMOs, managed-care companies, third-party payers and state and federal agencies. This revised edition includes new client Short-Term Objectives and clinician Therapeutic Interventions that are grounded in evidence-based treatment wherever research data provides support to an intervention approach. If no research support is available a best practice standard is provided. This new edition also offers two new presenting problem chapters (Loneliness and Opioid Use Disorder) and the authors have updated the content throughout the book to improve clarity, conciseness and accuracy. This important book: Offers a completely updated resource that helps clinicians quickly develop effective, evidence-based treatment plans Includes an easy-to-use format locating treatment plan components by Presenting Problem or DSM-5 diagnosis Contains over 3,000 prewritten treatment Symptoms, Goals, Objectives and Interventions to select from Presents evidence-based treatment plan components for 45 behaviorally defined Presenting Problems Suggests homework exercises specifically created for each Presenting Problem Written for psychologists, therapists, counselors, social workers, addiction counselors, psychiatrists, and other mental health professionals, The Complete Adult Psychotherapy Treatment Planner, Sixth Edition has been updated to contain the most recent interventions that are evidence-based.
Author: Keith Bailey
Publisher: Red Wheel/Weiser
ISBN: 1601638752
Category : Business & Economics
Languages : en
Pages : 166
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Book Description
The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying. Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success.
Author: Robert R. Perkinson
Publisher: John Wiley & Sons
ISBN: 1118816951
Category : Psychology
Languages : en
Pages : 656
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Book Description
The bestselling treatment planning system for mental health professionals The Addiction Treatment Planner, Fifth Edition provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal agencies. New edition features empirically supported, evidence-based treatment interventions Organized around 43 behaviorally based presenting problems, including substance use, eating disorders, schizoid traits, and others Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options Easy-to-use reference format helps locate treatment plan components by behavioral problem Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies including CARF, The Joint Commission (TJC), COA, and the NCQA
Author: David J. Berghuis
Publisher: John Wiley & Sons
ISBN: 111806786X
Category : Psychology
Languages : en
Pages : 608
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Book Description
A time-saving resource, fully revised to meet the changing needs of mental health professionals The Complete Adult Psychotherapy Treatment Planner, Fifth Edition provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal agencies. New edition features empirically supported, evidence-based treatment interventions including anger control problems, low self-esteem, phobias, and social anxiety Organized around 43 behaviorally based presenting problems, including depression, intimate relationship conflicts, chronic pain, anxiety, substance use, borderline personality, and more Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options Easy-to-use reference format helps locate treatment plan components by behavioral problem or DSM-5 diagnosis Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies including CARF, The Joint Commission (TJC), COA, and the NCQA
Author: Colleen Sell
Publisher: Simon and Schuster
ISBN: 1605503940
Category : Family & Relationships
Languages : en
Pages : 242
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Book Description
Divorce in the twenty-first century should come with an instruction manual, a release valve, and a support system. This book will serve as all three, in the form of comforting, insightful, and inspirational stories about surviving and thriving during and after divorce. In the bestselling tradition of the Cup of Comfort series, this volume will make divorcees laugh and cry as they commiserate about the universal issues of divorce: ex-husbands, ex-houses, alimony, child support, new holiday traditions, and much more. A shoulder to cry on and a friend to laugh with all rolled into one perfect gift book, this collection will be the best friend for every woman who picks it up.
Author: City of London College of Economics
Publisher: City of London College of Economics
ISBN:
Category : Education
Languages : en
Pages : 415
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Book Description
Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: Vicky Oliver
Publisher: Skyhorse Publishing Inc.
ISBN: 1616081414
Category : Business & Economics
Languages : en
Pages : 385
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Book Description
Knowing workplace etiquette can get a person a raise or promotion--and can keep him or her from getting fired. Oliver tackles the topic in this savvy resource.
Author: Andra Medea
Publisher: New Harbinger Publications
ISBN: 1572244496
Category : Family & Relationships
Languages : en
Pages : 207
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Book Description
Medea, a renowned conflict management expert, offers a variety of creative strategies for resolving family conflicts and strengthening relationships.
