Author: John Jantsch
Publisher: Urano
ISBN: 9788492921447
Category : Business & Economics
Languages : es
Pages : 0
Book Description
La idea tradicional en las empresas es que la gente de marketing posee el mensaje del producto, mientras que los vendedores poseen las relaciones con los clientes. Sin embargo, muchas de las áreas en las cuales los vendedores actuales encuentran obstáculos, han sido previamente campo de los especialistas de marketing. John Jantsch promueve el cambio en esta relación y dice que los vendedores ya no se pueden encargar sólo de cerrar las ventas, sino que los mejores vendedores hoy en día tienen que atraer, enseñar, convertir, servir y medir, a la vez que desarrollan una marca personal que muestre confianza y conocimiento. A las herramientas de ventas deben añadirle las herramientas de marketing de la empresa ya que hoy en día ambos departamento no solo deben apoyarse mutuamente, sino que deben retroalimentarse. Los vendedores deben actuar y pensar en términos de marketing para poder entender a sus clientes.
Ventas Y Marketing. Un Solo Corazon
Author: John Jantsch
Publisher: Urano
ISBN: 9788492921447
Category : Business & Economics
Languages : es
Pages : 0
Book Description
La idea tradicional en las empresas es que la gente de marketing posee el mensaje del producto, mientras que los vendedores poseen las relaciones con los clientes. Sin embargo, muchas de las áreas en las cuales los vendedores actuales encuentran obstáculos, han sido previamente campo de los especialistas de marketing. John Jantsch promueve el cambio en esta relación y dice que los vendedores ya no se pueden encargar sólo de cerrar las ventas, sino que los mejores vendedores hoy en día tienen que atraer, enseñar, convertir, servir y medir, a la vez que desarrollan una marca personal que muestre confianza y conocimiento. A las herramientas de ventas deben añadirle las herramientas de marketing de la empresa ya que hoy en día ambos departamento no solo deben apoyarse mutuamente, sino que deben retroalimentarse. Los vendedores deben actuar y pensar en términos de marketing para poder entender a sus clientes.
Publisher: Urano
ISBN: 9788492921447
Category : Business & Economics
Languages : es
Pages : 0
Book Description
La idea tradicional en las empresas es que la gente de marketing posee el mensaje del producto, mientras que los vendedores poseen las relaciones con los clientes. Sin embargo, muchas de las áreas en las cuales los vendedores actuales encuentran obstáculos, han sido previamente campo de los especialistas de marketing. John Jantsch promueve el cambio en esta relación y dice que los vendedores ya no se pueden encargar sólo de cerrar las ventas, sino que los mejores vendedores hoy en día tienen que atraer, enseñar, convertir, servir y medir, a la vez que desarrollan una marca personal que muestre confianza y conocimiento. A las herramientas de ventas deben añadirle las herramientas de marketing de la empresa ya que hoy en día ambos departamento no solo deben apoyarse mutuamente, sino que deben retroalimentarse. Los vendedores deben actuar y pensar en términos de marketing para poder entender a sus clientes.
Heart and Sell
Author: Shari Levitin
Publisher: Red Wheel/Weiser
ISBN: 1632659271
Category : Business & Economics
Languages : en
Pages : 240
Book Description
Are you making it difficult for your potential customers to buy from you? Today’s buyers are overloaded – overwhelmed by too much information and suffering from decision fatigue. Across industries, customers are delaying purchasing decisions or even choosing to stick with the status quo so they can avoid the dreaded “sales process.” In response, many sales professionals are overcompensating with behaviors that are either too accommodating or that create high pressure – and alienating potential buyers in the process. How can you reconcile your need to meet sales targets with the customer’s desire for a heartfelt, authentic sales approach? Author Shari Levitin, creator of the Third-Level Selling system, offers a dynamic framework for effective selling in the Digital Age. Unlike other sales books that focus on abstract tips or techniques, Heart and Sell offers a science based real-world approach that will help you dramatically increase your sales—regardless of your level or industry. Discover the 7 Key Motivators that influence every decision your customer will make. Learn to align your sales process with how people buy—instead of fighting against it. Harness the power of the Linking Formula to create true urgency. Master the 10 Universal Truths so you can beat your sales quota without losing your soul. Understand the 6 Core Objections and how you can neutralize them. In a market where the right approach is key, Heart and Sell shows you how to blend the new science of selling with the heart of human connection to reach more prospects and consistently close more deals.
Publisher: Red Wheel/Weiser
ISBN: 1632659271
Category : Business & Economics
Languages : en
Pages : 240
Book Description
Are you making it difficult for your potential customers to buy from you? Today’s buyers are overloaded – overwhelmed by too much information and suffering from decision fatigue. Across industries, customers are delaying purchasing decisions or even choosing to stick with the status quo so they can avoid the dreaded “sales process.” In response, many sales professionals are overcompensating with behaviors that are either too accommodating or that create high pressure – and alienating potential buyers in the process. How can you reconcile your need to meet sales targets with the customer’s desire for a heartfelt, authentic sales approach? Author Shari Levitin, creator of the Third-Level Selling system, offers a dynamic framework for effective selling in the Digital Age. Unlike other sales books that focus on abstract tips or techniques, Heart and Sell offers a science based real-world approach that will help you dramatically increase your sales—regardless of your level or industry. Discover the 7 Key Motivators that influence every decision your customer will make. Learn to align your sales process with how people buy—instead of fighting against it. Harness the power of the Linking Formula to create true urgency. Master the 10 Universal Truths so you can beat your sales quota without losing your soul. Understand the 6 Core Objections and how you can neutralize them. In a market where the right approach is key, Heart and Sell shows you how to blend the new science of selling with the heart of human connection to reach more prospects and consistently close more deals.
Marketing
Author: Gary Armstrong
Publisher: Pearson Educación
ISBN: 9789702604006
Category : Business & Economics
Languages : en
Pages : 686
Book Description
Written for courses in Principles of Marketing at four-year and two-year colleges, this shorter overview aims to help students master the basic principles and practices of modern marketing in an enjoyable and practical way. Its coverage balances upon three essential pillars - (1) theory and concepts; (2) practices and applications; and (3) pedagogy - cultivating an efficient, effective teaching and learning environment. This sixth edition provides revised content throughout, and reflects the major trends and forces that are impacting marketing in this new, connected millennium. It includes new thinking and expanded coverage on a wide variety of topics, for example: relationship marketing; connecting technologies; the company value chain; value-delivery networks; and global marketing.
Publisher: Pearson Educación
ISBN: 9789702604006
Category : Business & Economics
Languages : en
Pages : 686
Book Description
Written for courses in Principles of Marketing at four-year and two-year colleges, this shorter overview aims to help students master the basic principles and practices of modern marketing in an enjoyable and practical way. Its coverage balances upon three essential pillars - (1) theory and concepts; (2) practices and applications; and (3) pedagogy - cultivating an efficient, effective teaching and learning environment. This sixth edition provides revised content throughout, and reflects the major trends and forces that are impacting marketing in this new, connected millennium. It includes new thinking and expanded coverage on a wide variety of topics, for example: relationship marketing; connecting technologies; the company value chain; value-delivery networks; and global marketing.
El corazón de Mango
Author: Andrea Gay Zaragoza
Publisher: Editorial Almuzara
ISBN: 848356520X
Category : Business & Economics
Languages : en
Pages : 133
Book Description
El corazón de mango teje la historia de una marca global con un estilo propio en los escaparates y la trastienda. Un título en el que los autores se adentran en el corazón de la compañía y analizan su modelo de gestión, sus planes de expansión y crecimiento y la estrategia corporativa.
Publisher: Editorial Almuzara
ISBN: 848356520X
Category : Business & Economics
Languages : en
Pages : 133
Book Description
El corazón de mango teje la historia de una marca global con un estilo propio en los escaparates y la trastienda. Un título en el que los autores se adentran en el corazón de la compañía y analizan su modelo de gestión, sus planes de expansión y crecimiento y la estrategia corporativa.
Sal de este mundo!
Author: Claudia Ramírez (Cló)
Publisher: Lulu.com
ISBN: 1471644456
Category : Self-Help
Languages : en
Pages : 54
Book Description
Sal de este mundo! es un manual de temas que nos ocurren a las mujeres, nos aporta ideas sobre como salir de los líos en los que solemos meternos. Pareja, manejo del dinero, control del tiempo, relaciones inter-personales, emociones, crianza de los hijos, estilo de vida... Este manual se hace más rico cuando lo haces cada semana con tus mejores amigas, el intercambio de opiniones y el propio diseño de cada tema te va aportar más de lo que te imaginas, tendrás la oportunidad de resolver cuestiones que quizás ni te has planteado hasta ahora. Espero que lo disfrutes y lo siembres a alguien que seguro lo estará esperando. Si tienes una reunión de amigas en casa, en el club, el gimnasio, tu iglesia, con las mamás del colegio de tus hijos, no lo dudes esta es una opción para romper el hielo y salir de tu mundo ya! Este material esta diseñado para ser trabajado tanto individual como en grupo.
Publisher: Lulu.com
ISBN: 1471644456
Category : Self-Help
Languages : en
Pages : 54
Book Description
Sal de este mundo! es un manual de temas que nos ocurren a las mujeres, nos aporta ideas sobre como salir de los líos en los que solemos meternos. Pareja, manejo del dinero, control del tiempo, relaciones inter-personales, emociones, crianza de los hijos, estilo de vida... Este manual se hace más rico cuando lo haces cada semana con tus mejores amigas, el intercambio de opiniones y el propio diseño de cada tema te va aportar más de lo que te imaginas, tendrás la oportunidad de resolver cuestiones que quizás ni te has planteado hasta ahora. Espero que lo disfrutes y lo siembres a alguien que seguro lo estará esperando. Si tienes una reunión de amigas en casa, en el club, el gimnasio, tu iglesia, con las mamás del colegio de tus hijos, no lo dudes esta es una opción para romper el hielo y salir de tu mundo ya! Este material esta diseñado para ser trabajado tanto individual como en grupo.
A Vineyard in Andalusia
Author: María Dueñas
Publisher: Scribe Publications
ISBN: 1925548368
Category : Fiction
Languages : en
Pages : 515
Book Description
A sweeping historical epic by an author whose novels have sold over 6 million copies worldwide. 1861. A ruined silver-mine owner sets sail from Mexico City to seek his fortune in the New World. Mauro Larrera has just four months to pay his creditors, or his bankruptcy will be revealed and his family’s honour will be in tatters. In magnificent Havana — home to beautiful women and dangerous men who deal in mysterious trades — he gambles what little he has left on what will become the greatest adventure of his life … A Vineyard in Andalusia is a novel of glories and defeats; of silver mines, family secrets, vineyards, cellars, and splendid cities of faded grandeur; of unexpected passion, and love in the strangest of circumstances. Once again, María Dueñas’ powerful storytelling and rich historical detail transport us to a faraway time and place, and on an unforgettable adventure of a lifetime.
Publisher: Scribe Publications
ISBN: 1925548368
Category : Fiction
Languages : en
Pages : 515
Book Description
A sweeping historical epic by an author whose novels have sold over 6 million copies worldwide. 1861. A ruined silver-mine owner sets sail from Mexico City to seek his fortune in the New World. Mauro Larrera has just four months to pay his creditors, or his bankruptcy will be revealed and his family’s honour will be in tatters. In magnificent Havana — home to beautiful women and dangerous men who deal in mysterious trades — he gambles what little he has left on what will become the greatest adventure of his life … A Vineyard in Andalusia is a novel of glories and defeats; of silver mines, family secrets, vineyards, cellars, and splendid cities of faded grandeur; of unexpected passion, and love in the strangest of circumstances. Once again, María Dueñas’ powerful storytelling and rich historical detail transport us to a faraway time and place, and on an unforgettable adventure of a lifetime.
The Referral Engine
Author: John Jantsch
Publisher: Penguin
ISBN: 1101429518
Category : Business & Economics
Languages : en
Pages : 256
Book Description
The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire. Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include: -Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening. -The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical. -Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to. The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine. This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget.
Publisher: Penguin
ISBN: 1101429518
Category : Business & Economics
Languages : en
Pages : 256
Book Description
The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire. Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include: -Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening. -The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical. -Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to. The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine. This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget.
Chase One Rabbit
Author: David Parrish
Publisher: eBook Partnership
ISBN: 8461700201
Category : Business & Economics
Languages : en
Pages : 173
Book Description
"e;Marketing en minutos en tu movil..."e;Chase One Rabbit habla de marketing; del marketing bien centrado. El libro te ayudara a comprender tu propio negocio y a crear estrategias que te ayudaran a venderlo de la mejor manera posible. Combina historias inspiradoras con tecnicas practicas, ofreciendo a emprendedoras y emprendedores creativos las herramientas necesarias para que sus negocios tengan aun mas exito; gracias al marketing estrategico.?Como vender? es una pregunta que nos llevamos haciendo mucho tiempo. David Parrish, consultor y formador internacional, nos ilustra con mensajes sobre venta estrategica y marketing, dibujando historias desde su propia experiencia como emprendedor. Tambien comparte casos de exito reales de algunos de sus clientes.Chase One Rabbit se ha ideado como e-book. Todas las secciones son breves, con el objetivo de ayudarte a crear tu propio plan de marketing estrategico. Cada tema incluye un apartado "e;que hacer ahora"e; y conexiones con otros temas, para que te sea facil definir tus propios objetivos y sacar el maximo provecho de tu negocio creativo.Esto no va de publicidad. Un enfoque de marketing inteligente no tiene que ser caro ni ostentoso. Se trata de comprender tu negocio, centrarlo y reflexionar para desarrollar una estrategia de venta clara y aplicar tecnicas para aumentar el exito, la rentabilidad y tu posicion en el mercado. Chase One Rabbit te ensenara como hacerlo...Conoceras la fuerza del marketing del chismorreo y los beneficios de las recomendaciones boca a oreja. Comprenderas la diferencia entre el marketing estrategico y operativo; entre la comunicacion de marketing y una estrategia sincronizada y simple.Las ventas y el marketing deberian fluir conjuntamente, apoyadas en una estrategia de marketing que sea unica para tu negocio, sector y audiencia. David te plantea cuestiones y analiza ejemplos, creando un kit de herramientas que te ayudara a desarrollar tu propia estrategia de marketing con tecnicas de precision y un discurso pulido.El libro te animara a pensar sobre estrategia y venta, beneficios y marketing de precision. Manteniendote "e;autentico"e; conseguiras que la venta no sea un incordio, y comprenderas que estas vendiendo y porque tus clientes lo quieren. Te ayudara a definir el valor de tu producto o servicio y te sugerira ideas y maneras constructivas de conseguirlo. Te hara pensar sobre mercados locales, nacionales e internacionales. En esta era de marketing digital y de internet, tienes que asegurarte de escoger las mejores herramientas.Tambien abarca las complejidades especificas de dirigir un negocio creativo; como trabajar en un sector que te apasiona, valorar tu trabajo, escoger los clientes adecuados, promocionarte de manera eficaz y hacer que el negocio sea rentable y exitoso.Cada una de las 63 secciones te sugiere algo para reflexionar, y te recomienda acciones que puedes hacer al momento para mejorar tu negocio. Es practico y progresivo y esta disenado para empresas grandes o pequenas - desde startups hasta empresas consolidadas, organizaciones culturales o artisticas o personas emprendedoras creativas - con abundantes ideas e inspiracion en las que sumergirte cada dia.David Parrish ha trabajado por todo el mundo con personas emprendedoras creativas, pequenas empresas, PYMEs digitales, organizaciones artisticas y agencias de apoyo al emprendimiento. Ha trabajado con cientos de empresas en mas de 30 paises. Es especialista en industrias creativas y digitales, ayudando a las personas emprendedoras a emplear la creatividad en sus negocios, para trazar e implementar nuevos modelos de negocio y estrategias de marketing inteligentes.Chase One Rabbit es su segundo libro, que sigue al aclamado "e;T-Shirts and Suits: A Guide to the Business of Creativity"e; (traducido al castellano como Camisetas y Corbatas: Una Guia para los Negocios Creativos), que ha sido traducido y publicado en siete paises.
Publisher: eBook Partnership
ISBN: 8461700201
Category : Business & Economics
Languages : en
Pages : 173
Book Description
"e;Marketing en minutos en tu movil..."e;Chase One Rabbit habla de marketing; del marketing bien centrado. El libro te ayudara a comprender tu propio negocio y a crear estrategias que te ayudaran a venderlo de la mejor manera posible. Combina historias inspiradoras con tecnicas practicas, ofreciendo a emprendedoras y emprendedores creativos las herramientas necesarias para que sus negocios tengan aun mas exito; gracias al marketing estrategico.?Como vender? es una pregunta que nos llevamos haciendo mucho tiempo. David Parrish, consultor y formador internacional, nos ilustra con mensajes sobre venta estrategica y marketing, dibujando historias desde su propia experiencia como emprendedor. Tambien comparte casos de exito reales de algunos de sus clientes.Chase One Rabbit se ha ideado como e-book. Todas las secciones son breves, con el objetivo de ayudarte a crear tu propio plan de marketing estrategico. Cada tema incluye un apartado "e;que hacer ahora"e; y conexiones con otros temas, para que te sea facil definir tus propios objetivos y sacar el maximo provecho de tu negocio creativo.Esto no va de publicidad. Un enfoque de marketing inteligente no tiene que ser caro ni ostentoso. Se trata de comprender tu negocio, centrarlo y reflexionar para desarrollar una estrategia de venta clara y aplicar tecnicas para aumentar el exito, la rentabilidad y tu posicion en el mercado. Chase One Rabbit te ensenara como hacerlo...Conoceras la fuerza del marketing del chismorreo y los beneficios de las recomendaciones boca a oreja. Comprenderas la diferencia entre el marketing estrategico y operativo; entre la comunicacion de marketing y una estrategia sincronizada y simple.Las ventas y el marketing deberian fluir conjuntamente, apoyadas en una estrategia de marketing que sea unica para tu negocio, sector y audiencia. David te plantea cuestiones y analiza ejemplos, creando un kit de herramientas que te ayudara a desarrollar tu propia estrategia de marketing con tecnicas de precision y un discurso pulido.El libro te animara a pensar sobre estrategia y venta, beneficios y marketing de precision. Manteniendote "e;autentico"e; conseguiras que la venta no sea un incordio, y comprenderas que estas vendiendo y porque tus clientes lo quieren. Te ayudara a definir el valor de tu producto o servicio y te sugerira ideas y maneras constructivas de conseguirlo. Te hara pensar sobre mercados locales, nacionales e internacionales. En esta era de marketing digital y de internet, tienes que asegurarte de escoger las mejores herramientas.Tambien abarca las complejidades especificas de dirigir un negocio creativo; como trabajar en un sector que te apasiona, valorar tu trabajo, escoger los clientes adecuados, promocionarte de manera eficaz y hacer que el negocio sea rentable y exitoso.Cada una de las 63 secciones te sugiere algo para reflexionar, y te recomienda acciones que puedes hacer al momento para mejorar tu negocio. Es practico y progresivo y esta disenado para empresas grandes o pequenas - desde startups hasta empresas consolidadas, organizaciones culturales o artisticas o personas emprendedoras creativas - con abundantes ideas e inspiracion en las que sumergirte cada dia.David Parrish ha trabajado por todo el mundo con personas emprendedoras creativas, pequenas empresas, PYMEs digitales, organizaciones artisticas y agencias de apoyo al emprendimiento. Ha trabajado con cientos de empresas en mas de 30 paises. Es especialista en industrias creativas y digitales, ayudando a las personas emprendedoras a emplear la creatividad en sus negocios, para trazar e implementar nuevos modelos de negocio y estrategias de marketing inteligentes.Chase One Rabbit es su segundo libro, que sigue al aclamado "e;T-Shirts and Suits: A Guide to the Business of Creativity"e; (traducido al castellano como Camisetas y Corbatas: Una Guia para los Negocios Creativos), que ha sido traducido y publicado en siete paises.
The Commitment Engine
Author: John Jantsch
Publisher: Penguin
ISBN: 1101601396
Category : Business & Economics
Languages : en
Pages : 287
Book Description
Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm? By studying the ins and outs of companies that enjoy extraordinary loyalty from customers and employees, John Jantsch reveals the systematic path to discovering and generating genuine commitment. Jantsch's approach is built on three foundational planks, which he calls the clarity path, the culture patron, and the customer promise. He draws on his own experiences and shares true stories from businesses like Threadless, Evernote, and Warby Parker. His strategies include these: Build your company around a purpose. People commit to companies and stories that have a simple, straightforward purpose. Understand that culture equals brand. Build your business as a brand that employees and customers will support. Lead by telling great stories. You can't attract the right people or get them to commit without telling a story about why you do what you do. Treat your staff as your customer. A healthy customer community is the natural result of a healthy internal culture. Serve customers you respect. It's hard to have an authentic relationship with people you don't know, like, or trust. As Jantsch says, "Have you ever encountered a business where everything felt effortless? The experience was perfect, and the products, people, and brand worked together gracefully. You made an odd request; it was greeted with a smile. You went to try a new feature; it was right where it should be. You walked in, sat down, and felt right at home. . . . Businesses that run so smoothly as to seem self-managed aren't normal. In fact, they are terribly counterintuitive, but terribly simple as it turns out." As a follow-up to The Referral Engine, this is about more than just establishing leads- it's about building a fully alive business that attracts customers for life.
Publisher: Penguin
ISBN: 1101601396
Category : Business & Economics
Languages : en
Pages : 287
Book Description
Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm? By studying the ins and outs of companies that enjoy extraordinary loyalty from customers and employees, John Jantsch reveals the systematic path to discovering and generating genuine commitment. Jantsch's approach is built on three foundational planks, which he calls the clarity path, the culture patron, and the customer promise. He draws on his own experiences and shares true stories from businesses like Threadless, Evernote, and Warby Parker. His strategies include these: Build your company around a purpose. People commit to companies and stories that have a simple, straightforward purpose. Understand that culture equals brand. Build your business as a brand that employees and customers will support. Lead by telling great stories. You can't attract the right people or get them to commit without telling a story about why you do what you do. Treat your staff as your customer. A healthy customer community is the natural result of a healthy internal culture. Serve customers you respect. It's hard to have an authentic relationship with people you don't know, like, or trust. As Jantsch says, "Have you ever encountered a business where everything felt effortless? The experience was perfect, and the products, people, and brand worked together gracefully. You made an odd request; it was greeted with a smile. You went to try a new feature; it was right where it should be. You walked in, sat down, and felt right at home. . . . Businesses that run so smoothly as to seem self-managed aren't normal. In fact, they are terribly counterintuitive, but terribly simple as it turns out." As a follow-up to The Referral Engine, this is about more than just establishing leads- it's about building a fully alive business that attracts customers for life.
Marca de liderazgo
Author: Dave Ulrich
Publisher: Editorial Almuzara
ISBN: 8483568837
Category : Business & Economics
Languages : en
Pages : 202
Book Description
Publisher: Editorial Almuzara
ISBN: 8483568837
Category : Business & Economics
Languages : en
Pages : 202
Book Description