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Author:
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ISBN:
Category :
Languages : en
Pages : 2130
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Author:
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ISBN:
Category :
Languages : en
Pages : 2130
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Author:
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ISBN:
Category : Postal service
Languages : un
Pages : 776
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Author: Enrique Cabrera Jr
Publisher: IWA Publishing
ISBN: 1843391988
Category : Science
Languages : en
Pages : 185
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Book Description
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Author: Andrés Muñoz Machado
Publisher: Ediciones Díaz de Santos
ISBN: 9788479784133
Category : Business & Economics
Languages : es
Pages : 358
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Este libro describe el modelo de Gestión de Calidad Total y su aplicación a las organizaciones públicas. Su contenido es de especial utilidad para los políticos que se interesan por la calidad de los servicios públicos; para los altos cargos y gestores de la Administración Pública central o autonómica; para las autoridades municipales; para los altos cargos y gestores de empresas públicas; para los gestores de servicios públicos; para los profesionales de la calidad, cualesquiera que sea la organización en la que desarrolla su labor y para todos aquellos que desean conocer más a fondo los procedimientos de gestionar con excelencia las organizaciones. La obra es en definitiva, un manual imprescindible para los gestores públicos y para los estudiantes de gestión pública. INDICE: UN VIAJE EN BÚSQUEDA DE LA EXCELENCIA. LA CIENCIA DE LA ADMINISTRACIÓN, HOY: El conocimiento y su gestión; el sector público y el nuevo paradigma. La reflexión sobre la función de administrar. La estructura de las organizaciones. LA GESTIÓN DE LA CALIDAD TOTAL. ¿UN MODELO DE GESTIÓN VENIDO DE ORIENTE?: Concepto de calidad. Los servicios y los procesos. El modelo de gestión de calidad total. Algunas experiencias de implantación de GCT en las Administraciones Públicas. ¿CÓMO SABER EN QUÉ ORGANIZACIÓN ESTAMOS Y QUÉ DESEA EL CONTRIBUYENTE? El diagnostico y los premios a la calidad. El aseguramiento y el control de la calidad. Los deseos del contribuyente. ¿CÓMO CONSEGUIR LA ADMINISTRACIÓN PÚBLICA QUE DESEA EL CIUDADANO?: Planificar la calidad. La calidad percibida y las cartas de servicios. Los procesos y la Administración Pública. ¿Cuánto cuesta la calidad?. ¿CÓMO EMPRENDER EL CAMINO DE LA EXCELENCIA?: Implantación de la GCT en la Administración Pública. Un ayuda para reflexionar: herramientas para la calidad.
Author: Michael Polanyi
Publisher: University of Chicago Press
ISBN: 0226672980
Category : Philosophy
Languages : en
Pages : 129
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Book Description
"The Tacit Dimension" argues that tacit knowledge -tradition, inherited practices, implied values, and prejudgments- is a crucial part of scientific knowledge. This volume challenges the assumption that skepticism, rather than established belief, lies at the heart of scientific discovery.
Author:
Publisher: Grist Ltd
ISBN: 0954279972
Category : Creative ability in business
Languages : en
Pages : 68
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Author: Maria Wulandari
Publisher: Documenta Universitaria
ISBN: 8499842852
Category : Business & Economics
Languages : en
Pages : 110
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Book Description
The evolution of total quality management has had a great dissemination in the last decades, especially for the adoption of management systems standard. Given that the issues of energy is increasing to a greater extent in the recent years, ISO develops ISO 50001 Energy Management System (EnMS). \n ISO 50001 standard was published on July 2011 and it has grown significantly worldwide ever since. This standard is expected to give a big impact in energy management and it is estimated that the standard could influence up to 60 % of the world’s energy use. ISO 50001 established a framework for energy management systems, not only for industrial plants but also for commercial, institutional, governmental facilities; and entire organizations.\n This book summarizes the results of a study conducted by the University of Girona (UdG) and University of the Basque Country (UPV/EHU) aimed at analyzing the impact of ISO 50001 standard in Spain. \n\n
Author: International Atomic Energy Agency
Publisher: International Atomic Energy Agency
ISBN: 9789201047182
Category : Technology & Engineering
Languages : en
Pages : 261
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Book Description
The IAEA Safety Glossary defines and explains technical terms used in the IAEA Safety Standards and other safety related IAEA publications, and provides information on their usage. The 2018 Edition of the IAEA Safety Glossary is a new edition of the IAEA Safety Glossary, originally issued in 2007. It has been revised and updated to take into account new terminology and usage in safety standards issued between 2007 and 2018. The revisions and updates reflect developments in the technical areas of application of the safety standards and changes in regulatory approaches in Member States.
Author:
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ISBN:
Category : Tuberculosis
Languages : en
Pages : 80
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Author: Commission for Environmental Cooperation (Montréal, Québec). Secretariat
Publisher:
ISBN:
Category : Agriculture
Languages : en
Pages : 240
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The North American Mosaic has four overarching features. First, it is, to the extent feasible, based on comparable information on the status and trends of major indicators of the state of the environment in Canada,Mexico, and the United States. Second, the report confirms that these three countries together make up an incredibly complex, dynamic, and interconnected ecosystem in which humans play a dominant and decisive role. Third, the report raises important and sometimes disquieting questions concerning the sustainability of some current trends. Finally, the report is a reminder that our economic, social, and physical well-being are utterly dependent on the life-sustaining services provided by nature. This report emphasizes the importance of developing mutually compatible economic, social, and environmental goals and policies across the three-country region.
