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Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181050
Category : Psychology
Languages : en
Pages : 221
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Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181050
Category : Psychology
Languages : en
Pages : 221
Get Book Here
Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Author: Porter Lafayette
Publisher: Lulu.com
ISBN: 1387432389
Category : Travel
Languages : en
Pages : 272
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Book Description
This is the final chapter of the Flight Times Saga. We follow Stan to his last tour of duty at Locosta Airlines. Just when you thought that you had seen and heard it all. We saved the best for last. The most shocking, disturbing, eye-opening, hysterical and somewhat terrifying were yet to come. It is now time to bring your seatbacks to their full, upright position and fasten your seatbelts. We are now on our "Final Descent for landing in the Flight Times Series. We hope that you enjoyed your flight onboard Toxic Airlines.
Author: United States. Congress. House. Committee on the Judiciary
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 286
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Book Description
Author: Ruwantissa Abeyratne
Publisher: Springer Science & Business Media
ISBN: 3642219594
Category : Law
Languages : en
Pages : 436
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Book Description
There are broadly four strategic issues in aviation: safety; security; environmental protection; and sustainability in air transport. These issues will remain for a long time as key considerations in the safe, regular, efficient and economic development of air transport. Within these four broad categories come numerous subjects that require attention of the aviation industry as well as the States. In six chapters, this book engages in detailed discussions on these subjects as they unravelled in events of recent years. The issue of safety is addressed first, following an introduction of the regulatory regime covering the four issues. Within the area of safety, the book covers such areas as safety management systems, safety and aeromedicine, safety and meteorology, the use of airspace, unmanned aircraft systems and safety oversight audits. In the security area, subjects covered include cyber terrorism, the integrity of travel documents, full body scanners, civil unrest and aviation, the suppression of unlawful acts on board aircraft and the financing of terrorism. The chapter on the environment focuses mainly on climate change - particularly on carbon credits, market based measures, the carbon market and emissions trading schemes and their effect on air transport. Finally, the chapter on sustainability discusses in detail market access along with such issues as slot allocation, open skies, the use of alternative fuels as an economic measure and corporate foresight. The concluding chapter wraps up with a discussion on where air transport is headed.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 750
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Book Description
Author: Porter Lafayette
Publisher: Lulu.com
ISBN: 1365297977
Category : Travel
Languages : en
Pages : 160
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Book Description
This is a documentary and exposé of my own personal journey as well as that of fellow co-workers who have dealt with the deception, lies, collusion and retaliation after encountering a 'fume event', which is the aviation industry's terminology for an engine wet seal 'bleed' affecting the aircraft breathing air which can fill the cabin with neurotoxic, visible or invisible, fumes of 'organophosphate' containing chemicals. This is Aviations Biggest Lie and it has been told for over 60 years. It is time for the flying public to know the truth. You come home from a flight and you have, quote 'jet lag', or you are traveling and never got sick before but suddenly you become violently 'air sick' onboard for no apparent reason. 'Jet lag' and 'air sick' are often the airlines 'explanation' and 'excuse' when they have actually poisoned you with leaking toxic cabin air. Once you read this book, you will never ever look at air travel the same way again. Knowledge is Power.
Author: Allan Seabridge
Publisher: John Wiley & Sons
ISBN: 1119957656
Category : Technology & Engineering
Languages : en
Pages : 172
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Book Description
Providing a detailed examination of the issues that affect the long term health of aircrew, cabin crew and passengers, Air Travel and Health offers guidance to engineers designing aircraft in the difficult field of legislation and product liability. Examining the facts, anecdotes and myths associated with health and travel, Seabridge and Morgan draw balanced conclusions on which the aircraft operations and design communities can act to provide cost-effective solutions. The authors present a useful reference for aircrew, regulatory authorities, engineers and managers within the aerospace industry, and medical and human factor specialists, as well as an informative resource for undergraduate and graduate students.
Author: Tristan Loraine
Publisher: DFT Enterprises
ISBN: 9780955543715
Category : Aeronautics
Languages : en
Pages : 240
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Book Description
In 1977 a 34 year-old navigator on a US transport aircraft was incapacitated and a peer reviewed paper was published in the journal, Clinical Toxicology. Disturbance in the mental and neuromuscular function of aircraft flight personnel by any influence is of obvious concern and significance. This report documents the incapacitation of an aircraft navigator during flight. This situation resulted from an inhalation exposure to aerosolized or vaporized synthetic lubricating oil. Further investigation into the potential hazards from inhalation of synthetic oil fumes that are generated by these circumstances is definitely warranted.The call for proper investigations into the potential hazards of inhaling synthetic oil fumes was never addressed, just covered up with misinformation. Thirty years later, commercial aircraft continue to fly with no contaminated air detection systems or filtration systems to prevent passengers and crews from breathing hazardous and neurotoxic chemicals.
Author: Allistair Fitzgerald
Publisher: Lulu.com
ISBN: 0557236266
Category : History
Languages : en
Pages : 333
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Book Description
On May 11, 1996, at 1413:42 eastern daylight time, a Douglas DC-9-32 crashed into the Everglades about 10 minutes after takeoff from Miami International Airport, Miami, Florida. The airplane was being operated by ValuJet Airlines, Inc., as flight 592 and was on its way to Atlanta, Georgia. Both pilots, the three flight attendants, and all 105 passengers were killed. The National Transportation Safety Board determined that the probable cause of the accident, was a fire in the airplane's cargo compartment that was initiated by the actuation of one or more oxygen generators being improperly carried as cargo.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 706
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Book Description
