Third-party Quality Management Audits for Automotive Component Manufacturing PDF Download
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Author: Christopher Kluse
Publisher:
ISBN:
Category : Audit
Languages : en
Pages : 115
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Book Description
Third-party quality audits have been a continued practice within the manufacturing community since release of the ISO 9000 standard in 1987. In recent times, many within the manufacturing industry are questioning the value of the audit process. (Sayle, 1995, Sayle 1999, Douglas, 2000, Gordon, 2000, Dalgleish 2006) Consequently, a need exists to better understand the impacts and perceptions of the third-party auditing process. This research used a grounded theory approach to explore the following question: How do management representatives perceive the third-party audit process? HASH(0x90f6a20) Collection of data consisted of 25 in-depth interviews taken from management representatives within the automotive industry. Job titles of subjects included Quality Director, Quality Manager, and Quality Engineer. HASH(0x90f6b40) Results of the research include (a) the third-party audit process is adequate to assess an organization's quality management system against the ISO/TS16949 standard, (b) the third-party audit process fails to add tangible value for the organization, (c) the relationship between the auditor (registrar) and auditee (organization) represents a significant conflict of interest, (d) the continued audit cycle is redundant and offers diminishing value, and (e) mature organizations fail to benefit from the third-party audit process. Results substantiate the views offered by Sayle (1995 & 1999), Douglas (2000), Gordon (2001), Karapetrovic and Willborn (2002), Beckmerhagen, Berg, Karapetrovic, and Willborn (2004), and Dalgleish (2006). Furthermore, a final model is offered to depict the fundamental changes recommended to improve the audit process. Suggestions for further research include (a) conducting a quantitative study to demonstrate the financial impact of the third-party audit process; (b) determining if an organization's quality and customer performance improves over time after becoming ISO/TS certified; (c) conducting a quantitative study of management representatives within the automotive community to determine the percentage that support third-party audit process; (d) completing a case study on a successful, profitable non-ISO-certified manufacturing organization; (e) conducting a Delphi study on the Kluse Utopian Third-Party Audit Model; and (f) investigating alternatives to the audit process as a method to determine QMS compliance and effectiveness. Additionally a future researcher may seek to understand how factors such as human resources practices, organizational climate and knowledge management affect an organizations quality-related performance.
Author: Christopher Kluse
Publisher:
ISBN:
Category : Audit
Languages : en
Pages : 115
Get Book Here
Book Description
Third-party quality audits have been a continued practice within the manufacturing community since release of the ISO 9000 standard in 1987. In recent times, many within the manufacturing industry are questioning the value of the audit process. (Sayle, 1995, Sayle 1999, Douglas, 2000, Gordon, 2000, Dalgleish 2006) Consequently, a need exists to better understand the impacts and perceptions of the third-party auditing process. This research used a grounded theory approach to explore the following question: How do management representatives perceive the third-party audit process? HASH(0x90f6a20) Collection of data consisted of 25 in-depth interviews taken from management representatives within the automotive industry. Job titles of subjects included Quality Director, Quality Manager, and Quality Engineer. HASH(0x90f6b40) Results of the research include (a) the third-party audit process is adequate to assess an organization's quality management system against the ISO/TS16949 standard, (b) the third-party audit process fails to add tangible value for the organization, (c) the relationship between the auditor (registrar) and auditee (organization) represents a significant conflict of interest, (d) the continued audit cycle is redundant and offers diminishing value, and (e) mature organizations fail to benefit from the third-party audit process. Results substantiate the views offered by Sayle (1995 & 1999), Douglas (2000), Gordon (2001), Karapetrovic and Willborn (2002), Beckmerhagen, Berg, Karapetrovic, and Willborn (2004), and Dalgleish (2006). Furthermore, a final model is offered to depict the fundamental changes recommended to improve the audit process. Suggestions for further research include (a) conducting a quantitative study to demonstrate the financial impact of the third-party audit process; (b) determining if an organization's quality and customer performance improves over time after becoming ISO/TS certified; (c) conducting a quantitative study of management representatives within the automotive community to determine the percentage that support third-party audit process; (d) completing a case study on a successful, profitable non-ISO-certified manufacturing organization; (e) conducting a Delphi study on the Kluse Utopian Third-Party Audit Model; and (f) investigating alternatives to the audit process as a method to determine QMS compliance and effectiveness. Additionally a future researcher may seek to understand how factors such as human resources practices, organizational climate and knowledge management affect an organizations quality-related performance.
Author: Jayanta Bandyopadhyay
Publisher: CRC Press
ISBN: 9781574440119
Category : Business & Economics
Languages : en
Pages : 260
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Book Description
Here is a survival strategy for suppliers to the automotive industry. With QS-9000 serving as the new harmonized quality systems requirement of internal and external suppliers for Chrysler, Ford, General Motors, as well as other automobile and truck manufacturers and assemblers, the QS-9000 Handbook is your practical guide for achieving registration. Any company that wishes to achieve registration, must provide evidence of quality production to third-party audits of the registrar. The QS-9000 Handbook will do just that as well as show you how to document your quality systems, train personnel in quality, and improve the effectiveness of any independent quality assurance functions inside your operation.
Author: Richard Barrett Clements
Publisher: ASQ Quality Press
ISBN: 9780873893664
Category : Business & Economics
Languages : en
Pages : 108
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Book Description
Author: IATF International Automotive Task Force
Publisher:
ISBN:
Category :
Languages : en
Pages : 34
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Book Description
Scope - Normative reference - Terms and definitions - Quality management system - Management responsibility - Resource management - Product realization - Measurement, analysis and improvement.
Author: Borislav Hadzhiev
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Today automotive producers operate on a global market with very strong competition and vast variety of customers, each with their own preferences. Under these conditions automotive companies need to provide products of excellent quality in order to stay in business. However, managing quality in the automotive production is a particularly demanding task due to the fact that automotive Original Equipment Manufacturers (OEM) have some of the most intricate production networks which exist. They are involved in only about 20% to 40% of the actual production process and the trend is that in the future this share will keep on shrinking. Therefore OEMs should make sure that they cooperate only with reliable and quality capable business partners. Supplier auditing is a very important quality management tool, which is used to assess the capability of a particular supplier to deliver products of high quality and therefore its suitability as a business partner. Quality auditing is employed before awarding contracts and during the series production to assess the quality risks down the supply chain. This work studies the ability of supplier quality auditing in the automotive industry to provide reliable process capability evaluations. The case study presented here was carried out in cooperation with Volkswagen AG and evaluates the effectiveness of the supplier auditing process at the German automotive manufacturer with respect to the challenges on the global automotive market. This paper employs a research approach for assessment of the quality auditing process, which draws similarities to sampling - an important measurement method in the field of Electrical Engineering. The discussion points out important aspects for the technical implementation of the quality audit in the automotive industry as well as critical points regarding the information management of audit evaluation records. Even though the focus of this work is on the automotive industry, the analytical approach and the statistical methods used here can be used to assess the effectiveness of supplier quality auditing also in other industry sectors.
Author: D. H. Stamatis
Publisher: CRC Press
ISBN: 1000382346
Category : Technology & Engineering
Languages : en
Pages : 290
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Book Description
With a detailed discussion on the preparation and tools needed for an automotive process audit, this book addresses the fundamental issues and concerns by focusing on two objectives: explaining the methods and tools used in the process for the organization, and provide a reference or manual for dealing with documenting quality issues. This book addresses the fundamental issues and concerns for a successful automotive process audit and details specifically how to prepare for it. It presents a complete assessment of what an organization must do to earn certification in ISO standards, industry standards, and customer-specific requirements. It also focuses on the efficiency of resources within an organization so that an audit can be successful and describes the methodologies to optimize the process by knowing what to do, what to say, and how to prove it. A road map is offered for the "process audit" and the "layered audit," and defines a clear distinction between the preparation details for each. This book is intended for those that conduct audits, those who are interested in auditing, and those who are being audited. It specifically addresses how to prepare for an automotive process audit for readers who are involved in quality, manufacturing, and operations management, and those who work with suppliers.
Author: Karen Welch
Publisher:
ISBN: 9780873896443
Category : CD-ROMs
Languages : en
Pages : 0
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Book Description
Finally, a comprehensive process audit checklist has been developed to be used with ISO 9001:2000! This manual was developed to assist anyone involved with conducting or planning quality system audits including quality auditors, quality managers, quality system coordinators, management representatives, and quality engineers. In addition, potential auditees in any function or position should find the questions useful in preparing for an audit. Although the checklist could be amended to work for a service company, the manual was created with a focus on the manufacturing sector to cover common processes such as production, management, customer-related, design and development, training, purchasing, etc. The manual includes: a brief overview of the process approach, discussion of problem areas often found by third party auditors, the process audit checklist, and forms to be used in conjunction with the process audit checklist to increase audit effectiveness. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.
Author: Karen Welch
Publisher: Asq Press
ISBN: 9780873896542
Category : Business & Economics
Languages : en
Pages : 229
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Book Description
Finally, a comprehensive process audit checklist has been developed to be used with ISO/TS 16949:2002! This checklist does what many others do not: it groups the questions by process rather than by standard clauses, thus automatically guiding the auditor to conduct a process approach audit. This manual was developed to assist anyone involved with conducting or planning quality system audits, including quality auditors, quality managers, quality system coordinators, management representatives, and quality engineers. In addition, potential auditees in any function or position should find the questions useful in preparing for an audit. the manual includes: a brief overview of the process approach; discussion of problem areas often found by third party auditors; the process audit checklist; and forms to be used in conjunction with the process audit checklist to increase audit effectiveness. As a third party auditor, the author has seen the limitations in internal quality audit processes due to inexperienced internal auditors, as many just aren't sure what questions to ask because they only audit once or twice a year. Utilizing this checklist takes the guesswork out of the internal audit process.
Author: Radley M. Smith
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
No one's better qualified to explain QS-9000 than Radley Smith, the co-author of the QS-9000 standard. The QS-9000 Answer Book explains in clear, concise language what QS-9000 is, how it works and how it will affect your organization. Smith walks readers through QS-9000's three sections and provides insight into common audit problems and how to avoid them. In addition, common QS-9000 questions are answered.
Author: M Swainson
Publisher: Woodhead Publishing
ISBN: 1782422870
Category : Technology & Engineering
Languages : en
Pages : 606
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Book Description
This book is focused on the expansive and highly demanding subject of Food Industry "Technical & Quality Management". As the world’s most vital industry "Food Production" is complex, multifaceted and continuously scrutinised. Food scares and product recalls, on national and international scales, demonstrate the persistent challenge to identify, monitor and control all hazards, and also address the increasing criminal threats of Food Fraud, Adulteration & Intentional Contamination. With the benefit of unique perspectives gained by working across Quality, Technical and Operations Management roles at all levels within the food industry, Swainson’s Handbook of Technical and Quality Management considers the very diverse remits and particular challenges of those working to assure product Quality, Safety and Legality in the sector. This book provides insights and guidance on the "Applied Practice" of Industrial Quality and Technical Management, written from the perspective of the industry practitioner. "Knowing what to do is half of the challenge, but being able to then make it happen is crucial" – a fact which is often less well considered in food sector information resources. Split into two sections, the book first reviews generic aspects of Food Quality and Technical Management activities with particular regard to: Food Sector Challenges and the Role of Technical and Quality Management; Defining Technical and Quality Standards; The Food Safety and Quality Management System; Raw Materials and Packaging Supplier Control; Site Standards; Product Control and HACCP Considerations; Operations and Process Control; Personnel Control; Audits; Non-Conformance, Recall & Crisis Management; Managing the Technical Department. In the second part of the book Guest Authors share their expertise on a range of specialist topics, providing significant breadth and depth to the content which includes: Review of Third party audit schemes; Insights into supplying supermarkets with regard to good technical and quality management practices; Enforcement authority perspectives on the food manufacturing sector. Also covered are the specific sector challenges of food quality and safety assurance in Fruit and vegetables; Herbs and spices, Cereals, Baked products, Canning and "Cook – Chill" Ready Meals, Soups and Sauces. Compiled expertise of food sector specialists with extensive industrial experience. Edited by an industry and academic expert with over 25 years experience of technical and quality management in the food sector. Contains Technical and Quality Management information that is relevant to a wide range of sectors in the food industry. Also examines Technical and Quality Management practice in specific food applications and reviews relevant compliance standards.
