The Virtual Reference Handbook PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The Virtual Reference Handbook PDF full book. Access full book title The Virtual Reference Handbook by Diane Kaye Kovacs. Download full books in PDF and EPUB format.
Author: Diane Kaye Kovacs
Publisher:
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 156
Get Book Here
Book Description
Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.
Author: Diane Kaye Kovacs
Publisher:
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 156
Get Book Here
Book Description
Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.
Author: Diane Kaye Kovacs
Publisher:
ISBN: 9781856046268
Category : Electronic reference services
Languages : en
Pages : 132
Get Book Here
Book Description
This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.
Author: Anne Grodzins Lipow
Publisher: Neal-Schuman Publishers
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 232
Get Book Here
Book Description
All of the forms, surveys and exercises found in this text are reproduced on the CD-ROM, enabling the reader to customize them to suit their needs and situation.
Author: James D. Ivory Ph.D.
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Computers
Languages : en
Pages : 224
Get Book Here
Book Description
This book is the THE source for information on virtual worlds, covering every aspect of this intriguing and fast-changing social practice and the technologies upon which it rests. Virtual Lives: A Reference Handbook describes the history, development, and role of virtual worlds, also known as virtual environments and immersive virtual environments. It provides detailed background about virtual worlds and their societal impact, from early precursors and inspirations to the latest trends and developments. Specifics on user demographics are included, as are descriptions of virtual worlds' functions, discussion of societal concerns and opportunities, and information about relevant research data and key persons and organizations. Although virtual worlds in their current form are a relatively new phenomenon, other online social environments have served as precursors for decades and literary inspirations go back even further. This handbook therefore covers some early developments dating back to the mid-20th century. Its primary focus, however, is on developments since the mid-1990s and especially on the current state and social impact of virtual worlds, including their impact both in the United States and around the world.
Author: Elizabeth P. Spring
Publisher:
ISBN:
Category : Electronic reference services (Libraries)
Languages : en
Pages : 90
Get Book Here
Book Description
Author: Beth Thomsett-Scott
Publisher: American Library Association
ISBN: 1555708994
Category : Language Arts & Disciplines
Languages : en
Pages : 171
Get Book Here
Book Description
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...
Author: William F. Eadie
Publisher: SAGE
ISBN: 1412950309
Category : Business & Economics
Languages : en
Pages : 993
Get Book Here
Book Description
Highlights the most important topics, issues, questions, and debates affecting the field of communication in the 21st Century.
Author: Buff Hirko
Publisher: American Library Association
ISBN: 9780838908761
Category : Education
Languages : en
Pages : 174
Get Book Here
Book Description
Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Author: William Sims Bainbridge
Publisher: SAGE Publications
ISBN: 1452266522
Category : Science
Languages : en
Pages : 985
Get Book Here
Book Description
This 2-volume set within the SAGE Reference Series on Leadership tackles issues relevant to leadership in the realm of science and technology. To encompass the key topics in this arena, this handbook features 100 topics arranged under eight headings. Volume 1 concentrates on general principles of science and technology leadership and includes sections on social-scientific perspectives on S&T leadership; key scientific concepts about leading and innovating in S&T; characteristics of S&T leaders and their environments; and strategies, tactics, and tools of S&T leadership. Volume 2 provides case studies of leadership in S&T, with sections considering leadership in informal communities of scientists and engineers; leadership in government projects and research initiatives; leadership in industry research, development, and innovation; and finally, leadership in education and university-based research. By focusing on key topics within 100 brief chapters, this unprecedented reference resource offers students more detailed information and depth of discussion than typically found in an encyclopedia entry but not as much jargon, detail or density as in a journal article or a research handbook chapter. Entries are written in language and style that is broadly accessible, and each is followed by cross-references and a brief bibliography and further readings. A detailed index and an online version of the work enhances accessibility for today′s student audience.
Author: Stacey Kimmel
Publisher: CRC Press
ISBN: 9780789020444
Category : Language Arts & Disciplines
Languages : en
Pages : 0
Get Book Here
Book Description
A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
