The V-Model of Service Quality PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The V-Model of Service Quality PDF full book. Access full book title The V-Model of Service Quality by Grafton Whyte. Download full books in PDF and EPUB format.
Author: Grafton Whyte
Publisher: Emerald Group Publishing
ISBN: 1787696065
Category : Business & Economics
Languages : en
Pages : 157
Get Book Here
Book Description
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Author: Grafton Whyte
Publisher: Emerald Group Publishing
ISBN: 1787696065
Category : Business & Economics
Languages : en
Pages : 157
Get Book Here
Book Description
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Author: E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran
Publisher: Archers & Elevators Publishing House
ISBN: 9385640666
Category : Antiques & Collectibles
Languages : en
Pages :
Get Book Here
Book Description
Author: Connie Mok
Publisher: Routledge
ISBN: 1136386637
Category : Business & Economics
Languages : en
Pages : 360
Get Book Here
Book Description
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Author: Roy C Wood
Publisher: SAGE
ISBN: 1446206424
Category : Business & Economics
Languages : en
Pages : 577
Get Book Here
Book Description
At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world′s leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India
Author: Alvaro Rocha
Publisher: Springer
ISBN: 3319164864
Category : Computers
Languages : en
Pages : 1218
Get Book Here
Book Description
This book contains a selection of articles from The 2015 World Conference on Information Systems and Technologies (WorldCIST'15), held between the 1st and 3rd of April in Funchal, Madeira, Portugal, a global forum for researchers and practitioners to present and discuss recent results and innovations, current trends, professional experiences and challenges of modern Information Systems and Technologies research, technological development and applications. The main topics covered are: Information and Knowledge Management; Organizational Models and Information Systems; Intelligent and Decision Support Systems; Big Data Analytics and Applications; Software Systems, Architectures, Applications and Tools; Multimedia Systems and Applications; Computer Networks, Mobility and Pervasive Systems; Human-Computer Interaction; Health Informatics; Information Technologies in Education; Information Technologies in Radio communications.
Author: Arjen de Jong
Publisher: Van Haren
ISBN: 9087539169
Category : Architecture
Languages : en
Pages : 381
Get Book Here
Book Description
Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Author: Jürgen Hesselbach
Publisher: Springer Science & Business Media
ISBN: 3642196896
Category : Technology & Engineering
Languages : en
Pages : 359
Get Book Here
Book Description
After the IPS2 conferences in Cranfield and Linköping in 2009 and 2010 the 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 takes place in Braunschweig, Germany. IPS2 itself is defined as “an integrated industrial product and service offering that delivers value in use”. The customers expect comprehensive solutions, which are adapted to their individual needs. IPS2 offers the possibility to stand out from competition and for long-term customer loyalty. Particularly in times of economic crisis it becomes apparent which producing companies understand to satisfy the needs and requirements of their customers. Especially in this relatively new domain IPS2 it will be important to keep track of the whole context and to seek cooperation with other research fields and disciplines. The 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 serves as a platform for such collaborations and the discussion of new scientific ideas.
Author: Lalit Garg
Publisher: Springer Nature
ISBN: 3031131509
Category : Technology & Engineering
Languages : en
Pages : 589
Get Book Here
Book Description
This multidisciplinary book delves into information systems’ concepts, principles, methods and procedures and their innovative applications in management science and other domains, including business, industry, health care and education. It will be valuable to students, researchers, academicians, developers, policymakers and managers thriving to improve their information and management systems, develop new strategies to solve complex problems and implement novel techniques to utilise the massive data best. This book of Information Systems and Management Science (proceedings of ISMS 2021) is intended to be used as a reference by scholars, scientists and practitioners who collect scientific and technical contributions concerning models, tools, technologies and applications in the field of information systems and management science. This book shows how to exploit information systems in a technology-rich management field.
Author: Rex Black
Publisher: John Wiley & Sons
ISBN: 0471449342
Category : Computers
Languages : en
Pages : 530
Get Book Here
Book Description
An updated edition of the best tips and tools to plan, build, and execute a structured test operation In this update of his bestselling book, Rex Black walks you through how to develop essential tools and apply them to your test project. He helps you master the basic tools, apply the techniques to manage your resources, and give each area just the right amount of attention so that you can successfully survive managing a test project! Offering a thorough review of the tools and resources you will need to manage both large and small projects for hardware and software, this book prepares you to adapt the concepts across a broad range of settings. Simple and effective, the tools comply with industry standards and bring you up to date with the best test management practices and tools of leading hardware and software vendors. Rex Black draws from his own numerous testing experiences-- including the bad ones, so you can learn from his mistakes-- to provide you with insightful tips in test project management. He explores such topics as: Dates, budgets, and quality-expectations versus reality Fitting the testing process into the overall development or maintenance process How to choose and when to use test engineers and technicians, contractors and consultants, and external test labs and vendors Setting up and using an effective and simple bug-tracking database Following the status of each test case The companion Web site contains fifty tools, templates, and case studies that will help you put these ideas into action--fast!
Author: Dr. Ali Jamnia
Publisher: CRC Press
ISBN: 1351372017
Category : Technology & Engineering
Languages : en
Pages : 447
Get Book Here
Book Description
Introduction to Product Design and Development for Engineers provides guidelines and best practices for the design, development, and evaluation of engineered products. Created to serve fourth year undergraduate students in Engineering Design modules with a required project, the text covers the entire product design process and product life-cycle, from the initial concept to the design and development stages, and through to product testing, design documentation, manufacturability, marketing, and sustainability. Reflecting the author's long career as a design engineer, this text will also serve as a practical guide for students working on their capstone design projects.
