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The V-Model of Service Quality

The V-Model of Service Quality PDF Author: Grafton Whyte
Publisher: Emerald Group Publishing
ISBN: 1787696065
Category : Business & Economics
Languages : en
Pages : 157

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Book Description
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.