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Author: Vicki Lenz
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
In an industry where the average customer loyalty rate hovers around 44 percent. Saturn excels at close to 60 percent - a tremendous accomplishment for a company to achieve in only eight years. What really is the Saturn difference? Why do their customers find the experience of doing business with them to be truly special? And - most important of all - how can your business follow in Saturn's footsteps? Marketing expert Vicki Lenz answers these questions as she explores how Saturn built its exceptional customer service reputation, using Saturn's successful methods to demonstrate how any company can create positive relationships with customers and turn one-time buyers into repeat-purchasing, loyal clients. You'll hear from dozens of enthusiastic Saturn customers explaining why they love dealing with Saturn and why they will return to buy again. Lenz explains in detail what the Saturn Corporation has done to foster such devotion, and how you can adapt their methods to your business.
Author: Vicki Lenz
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
Get Book
Book Description
In an industry where the average customer loyalty rate hovers around 44 percent. Saturn excels at close to 60 percent - a tremendous accomplishment for a company to achieve in only eight years. What really is the Saturn difference? Why do their customers find the experience of doing business with them to be truly special? And - most important of all - how can your business follow in Saturn's footsteps? Marketing expert Vicki Lenz answers these questions as she explores how Saturn built its exceptional customer service reputation, using Saturn's successful methods to demonstrate how any company can create positive relationships with customers and turn one-time buyers into repeat-purchasing, loyal clients. You'll hear from dozens of enthusiastic Saturn customers explaining why they love dealing with Saturn and why they will return to buy again. Lenz explains in detail what the Saturn Corporation has done to foster such devotion, and how you can adapt their methods to your business.
Author: Aliza Einhorn
Publisher: Red Wheel/Weiser
ISBN: 1578636280
Category : Body, Mind & Spirit
Languages : en
Pages : 258
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Book Description
The Little Book of Saturn, a smart, friendly introduction to the astrological Saturn, is a book for curious readers who know there is more to astrology than their sun signs. Saturn has traditionally been considered the planet of challenges, but the life lessons that this stern planet brings are necessary for personal growth. This book is suitable for beginners and experts alike. It discusses the influence of Saturn on the natal horoscope, focusing on Saturn in its various places in the birth chart and exploring the various transits, especially the return(s), which brings with it a period of transition that is often feared, but Aliza Einhorn shows you how to understand and navigate them with confidence.
Author: Ben Bova
Publisher: Macmillan
ISBN: 9780312872182
Category : Fiction
Languages : en
Pages : 432
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Book Description
A novel of the ringed planet-and the humans who explore her
Author: Saul A. Rubinstein
Publisher: Cornell University Press
ISBN: 1501718606
Category : Political Science
Languages : en
Pages : 170
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Book Description
The last two decades of the twentieth century were a tumultuous time of innovation for business and labor. Perhaps the boldest and most far-reaching experiment in industry was the creation of the Saturn Corporation. Working together as partners, the UAW and General Motors built a new small car in Spring Hill, Tennessee, with American suppliers and American workers. Saturn's locally designed manufacturing system featured self-directed teams and the integration of union representatives into management's strategic and operational decision-making processes. Saul A. Rubinstein and Thomas A. Kochan have followed the Saturn story since its beginning in 1983. Through surveys as well as hundreds of interviews with company managers, union representatives, and employees, and with leaders of GM and the UAW, they trace the history of, and the lessons to be learned from, this "Different Kind of Company." The Saturn experiment embodied a new concept of labor-management relations, management, and organizational governance. Has it been a success or a failure? Is it relevant in the current industrial environment? What effect has it had on GM and the UAW? The authors resist overly simplistic conclusions; Saturn's strengths and limitations must be fairly assessed before the company's experience can provide lessons on the future of unions, labor-management relations, work organization, and corporate governance.
Author: Elaine Landau
Publisher: Children's Press(CT)
ISBN: 9780531125670
Category : Saturn
Languages : en
Pages : 0
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Book Description
Introduction to the planet Saturn, including drawings, photos, and a timeline showing how Saturn's rings were discovered.
Author: Jermaine A. Gardner
Publisher: AuthorHouse
ISBN: 1524648027
Category : Fiction
Languages : en
Pages : 120
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Book Description
Saturn vs Mars is set in the year 2118, and all of the planets in our solar system are populated except earth. In that same year, the aliens who lived on Earth made an emphatic exodus known as The Second Great Escape. The aliens, who all have Aspergers syndrome, have setup a new thriving system based on their vision of an existence without ridicule and input from earths residents. They have established a system of government, economy, art, science, and education. There is lots of talent, imagination, and in-your-face truth. Over a century later, each of the characters, from the heroic Alt Tab to the villainous Dr. Demann, grapple with how this one event plays a role in how their lives have turned out and how they see everyone and everything around them.
Author: Liz Greene
Publisher: Weiser Books
ISBN: 1633412091
Category : Body, Mind & Spirit
Languages : en
Pages : 292
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Book Description
This classic astrology text, revered by beginners and professional astrologers alike, is now available in a Weiser Classics edition. “The most important single contribution of twentieth-century astrology is that astrology is not a map of one’s fixed destiny but is a potential map of the unfolding of the authentic, higher self.” —Robert Hand, from the foreword Saturn’s darker persona is recognized universally in myth and fairytale. In this classic astrology text, renowned astrologer and Jungian analyst Liz Greene offers a fresh perspective on how to handle the influence of this much-maligned astrological symbol. In Saturn, Greene shows us how the frustrating experiences connected to this planet can be turned into opportunities for greater insight and meaning in our lives. Saturn, she says, symbolizes a psychic process—one that allows us to utilize the experience of pain for self-discovery and a more fulfilling and complete life. Greene retraces Saturn’s character through sign, house, aspect, and synastry in a brilliant analysis that reveals his other face: that of the initiator who, for the price of our honesty with ourselves, offers us greater consciousness, self-understanding, and, eventually, freedom.
Author: Allen Drury
Publisher: WordFire +ORM
ISBN: 1680571818
Category : Fiction
Languages : en
Pages : 1011
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Book Description
Master novelist Drury probes the controversy and political machinations as America strives to land on Mars . . . A mission that may be torn apart by the nation’s turmoil . . . The Throne of Saturn shows the struggle of dedicated and courageous astronauts to set foot on the red planet and maintain our quest for the stars
Author: Nicole Mortillaro
Publisher:
ISBN: 9781554076499
Category : Science
Languages : en
Pages : 0
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Book Description
Featuring photos from NASA resources, Saturn examines the planet and its place in our universe with a special emphasis on the most recent discoveries of the Cassini probe.--
Author: Kevin H. Baines
Publisher: Cambridge University Press
ISBN: 110710677X
Category : Science
Languages : en
Pages : 495
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Book Description
A detailed overview of Saturn's formation, evolution and structure written by eminent planetary scientists involved in the Cassini Orbiter mission.
