Author: The Kpi The KPI Institute
Publisher:
ISBN: 9781514851791
Category :
Languages : en
Pages : 36
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Book Description
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Sales and Customer Service, The KPI Institute provides professionals a useful resource for novices and experts alike.It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major components of the Sales and Customer Service departments.
Author: The Kpi The KPI Institute
Publisher: CreateSpace
ISBN: 9781511828758
Category :
Languages : en
Pages : 324
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Book Description
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs), The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system at operational level. The KPI taxonomy presented in the dictionary covers all major function an organization can have (16 different departments), regardless of its industry specifics: Accounting Corporate Services Corporate Social Responsibility Finance Governance, Compliance and Risk HSSE (Health, Safety and Security) Human Resources Information Technology Knowledge and Innovation Management Marketing and Communications Online Presence- eCommerce Portfolio and Project Management Production & Quality Management Sales and Customer Service Supply Chain, Procurement, Distribution
Author: Madeline Bodin
Publisher: CRC Press
ISBN: 1578200954
Category : Technology & Engineering
Languages : en
Pages : 234
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Book Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Author: Khristian Leslie
Publisher: Khristian Leslie
ISBN:
Category : Business & Economics
Languages : en
Pages : 21
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Book Description
A collection and description of terms, idioms and tools accepted and utilized in the general sales community.
Author: Rainer Alt
Publisher: Springer Nature
ISBN: 3658360569
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
Fintech Dictionary - What is a blockchain framework? What is crowdlending or an ICO? The Fintech Dictionary helps readers in clarifying key terms that have emerged in the vivid field of financial technology (fintech). It links keywords from banking and insurance, from information technology as well as from innovation management – similar to the „melting pot“ of terms in reality. The collection of over 830 keywords presents the reader concise and up-to-date definitions of terms in an alphabetical order. It should serve students and interested parties from academia and practice alike.
Author: The Kpi The KPI Institute
Publisher:
ISBN: 9781517309787
Category :
Languages : en
Pages : 34
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Book Description
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Professional Services industries, The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major functions of the Professional Services industries, such as: - Accounting Services- Business Consulting- Engineering- Legal Practice- Recruitment / Employment Activities
Author: The Kpi The KPI Institute
Publisher: CreateSpace
ISBN: 9781515295518
Category :
Languages : en
Pages : 32
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Book Description
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Corporate Services, The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major Corporate Services functions, such as: - Administration / Office Support - Corporate Travel - Facilities / Property Management - Legal Services
Author: The Kpi The KPI Institute
Publisher: CreateSpace
ISBN: 9781511828772
Category :
Languages : en
Pages : 476
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Book Description
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs), The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers 25 different economic activities, by illustrating industry specific KPIs: Agriculture Arts and Culture Construction and Capital Works Customs Education and Training Financial Institutions Government - Local Government - State / Federal Healthcare Hospitality and Tourism Infrastructure Operations Manufacturing Media Non-profit / Non-governmental Postal and Courier Services Professional Services Publishing Real Estate / Property Resources Retail Sport Management Sports Telecommunications / Call Center Transportation Utilities Some of these KPIs can be used at strategic levels, while others can be monitored at operational level given the particularities of operations.
Author: The Kpi The KPI Institute
Publisher:
ISBN: 9781515016311
Category :
Languages : en
Pages : 32
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Book Description
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Marketing and Communications, The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major functions of the Marketing and Communications Department, such as: - Advertising- Marketing- Public Relations
Author: Kpi Institute
Publisher: Createspace Independent Pub
ISBN: 9781482598780
Category : Business & Economics
Languages : en
Pages : 76
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Book Description
The "Top 25 Customer Service KPIs of 2011-2012" report provides insights into the state of customer service performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2011 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
