The Professional Telemarketers Handbook PDF Download
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Author: Elwyn Coventry
Publisher: Topsy Publishing
ISBN: 0646986538
Category : Business & Economics
Languages : en
Pages : 72
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Book Description
The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.
Author: Elwyn Coventry
Publisher: Topsy Publishing
ISBN: 0646986538
Category : Business & Economics
Languages : en
Pages : 72
Get Book Here
Book Description
The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.
Author: Darlene Maciuba-Koppel
Publisher: Sterling Publishing (NY)
ISBN:
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
Author: Peter Murley
Publisher: Gower Publishing, Ltd.
ISBN: 9780566076886
Category : Business & Economics
Languages : en
Pages : 660
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Book Description
This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.
Author: Sally Morris
Publisher: Cambridge University Press
ISBN: 1107310989
Category : Language Arts & Disciplines
Languages : en
Pages : 481
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Book Description
The Handbook of Journal Publishing is a comprehensive reference work written by experienced professionals, covering all aspects of journal publishing, both online and in print. Journals are crucial to scholarly communication, but changes in recent years in the way journals are produced, financed, and used make this an especially turbulent and challenging time for journal publishers - and for authors, readers, and librarians. The Handbook offers a thorough guide to the journal publishing process, from editing and production through marketing, sales, and fulfilment, with chapters on management, finances, metrics, copyright, and ethical issues. It provides a wealth of practical tools, including checklists, sample documents, worked examples, alternative scenarios, and extensive lists of resources, which readers can use in their day-to-day work. Between them, the authors have been involved in every aspect of journal publishing over several decades and bring to the text their experience working for a wide range of publishers in both the not-for-profit and commercial sectors.
Author: Syed A. Ahson
Publisher: CRC Press
ISBN: 1420066048
Category : Technology & Engineering
Languages : en
Pages : 633
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Book Description
Widely adopted by service providers to enable IP telephony, instant messaging, and other data services, SIP is the signaling protocol of choice for advanced multimedia communications signaling. Compiled by noted engineering experts Syed Ahson and Mohammad Ilyas, SIP Handbook: Services, Technologies, and Security of Session Initiation Protocol presents a thorough technical review of all aspects of SIP. It captures the current state of IP Multimedia Subsystem technology and provides a unique source of comprehensive reference material on this subject. SIP Applications for Today and Tomorrow The scope of this volume ranges from basic concepts to future perspectives. Divided into three sections, the book begins with a discussion of SIP in peer-to-peer networks and then goes on to examine advanced media integration, migration considerations, mobility management, and group conferencing, while also reviewing home networking and compliance issues. The middle section of the book focuses on the underlying technologies of SIP. Chapters review network architecture, vertical handoffs, NAT traversals, multipoint extensions, and other areas at the forefront of research. Finally, the text examines various security vulnerabilities and provides perspectives on secure intelligent SIP services with a future outlook on a fraud detection framework in VoIP networks. Insights from International Researchers Authored by 65 experts from across the world, this text is sure to advance the field of knowledge in this ever-changing industry and provide further impetus for new areas of exploration. Because of the editors’ pivotal influence and their proximity to both the current market and the latest science, this work is certain to become the definitive text on this emerging technology.
Author: FRANK DAPPAH
Publisher: OSTRICH PUBLISHERS
ISBN:
Category : Business & Economics
Languages : en
Pages : 96
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Book Description
The Telesales handbook is an easy-to-digest guide on how to sell any product or service over the phone. One of the best books for sales reps and among the best telesales books. Quickly learn which products and services are best suited for phone sales, learn how to create your very own calling scripts with examples from other successful companies. This book will also serve as a very useful guide to help you develop a winning telesales and telemarketing strategy.
Author:
Publisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 164
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Book Description
Author: Julio Agustin
Publisher: Rowman & Littlefield
ISBN: 1538188880
Category : Performing Arts
Languages : en
Pages : 171
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Book Description
While there are many books that attempt to teach people how to act, there are few that show aspiring actors what it takes to succeed as a working professional. The Professional Actor’s Handbook: From Casting Call to Curtain Call provides struggling artists—stage and screen actors, dancers, singers—with strategies that will help them successfully negotiate every stage of their careers. This second edition provides vital updates to reflect the current industry: Post-pandemic shifts in the industry Inclusive language Additional resources specific to various affinity groups Video auditions and self-tapes, including strategies for online auditions Julio Agustin and Kathleen Potts address a myriad of topics such as resumes, headshots, rep books, audition nerves, and marketing plans. Other strategies address how to network, how to finance your early career, and even how to organize a home studio. Featuring sample resumes, insights from industry experts, and a new chapter by audition coach Casey Miko on how to “Generate an Extraordinary Video Submission,” this book offers invaluable industry guidance. Along with audition manuals and repertoire binders, The Professional Actor’s Handbook is a vital reference that belongs on every actor’s bookshelf, from recent college graduates to seasoned professionals.
Author: Ann Swain
Publisher: Kogan Page Publishers
ISBN: 0749456167
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
The Professional Recruiter's Handbook is a complete guide to achieving success in recruitment. The authors explore the techniques used by the most successful recruiters, both agency and client-side, to understand what creates excellence in recruitment. Containing practical advice on attracting the right candidates and finding and retaining new clients; it explains how to develop a recruitment strategy to ensure the recruitment professional can successfully fulfil the roles taken on. The book is supported by numerous case studies and interviews with recruitment professionals.
Author: George DeMartino
Publisher: Oxford University Press
ISBN: 0199766630
Category : Business & Economics
Languages : en
Pages : 801
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Book Description
For over a century the economics profession has extended its reach to encompass policy formation and institutional design while largely ignoring the ethical challenges that attend the profession's influence over the lives of others. Economists have proven to be disinterested in ethics. Embracing emotivism, they often treat ethics a matter of mere preference. Moreover, economists tend to be hostile to professional economic ethics, which they incorrectly equate with a code of conduct that would be at best ineffectual and at worst disruptive to good economic practice. But good ethical reasoning is not reducible to mere tastes, and professional ethics is not reducible to a code. Instead, professional economic ethics refers to a new field of investigation-a tradition of sustained and lively inquiry into the irrepressible ethical entailments of academic and applied economic practice. The Oxford Handbook of Professional Economic Ethics explores a wide range of questions related to the nature of ethical economic practice and the content of professional economic ethics. It explores current thinking that has emerged in these areas while widening substantially the terrain of economic ethics. There has never been a volume that poses so directly and intensively the question of the need for and content of professional ethics for economics. The Handbook incorporates the work of leading scholars and practitioners, including academic economists from various theoretical traditions; applied economists, beyond academia, whose work has direct and immense social impact; and philosophers, professional ethicists, and others whose work has addressed the nature of "professionalism" and its implications for ethical practice.
