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Author: Garrett Sutton
Publisher: Success DNA
ISBN: 9781944194031
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
"To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers" -- From Amazon.com.
Author: Garrett Sutton
Publisher: Success DNA
ISBN: 9781944194031
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
"To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers" -- From Amazon.com.
Author: Janet Tolan
Publisher: SAGE
ISBN: 1446254240
Category : Psychology
Languages : en
Pages : 185
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Book Description
This is the first book to focus on commonly occurring client issues and explore how to work with them from a person-centred perspective. Extensive case studies translate person-centred theory into effective practice, enabling therapists to work successfully with clients presenting a variety of different problems including: - Post Traumatic Stress - Depression - Panic and Anxiety - Drug and Alcohol Issues - Eating difficulties - Self harm - Childhood Sexual Abuse Each chapter covers the origin and meaning of the difficulty, the person-centred therapeutic approach and process, and the outcomes. Drawing from a combined 50 years of experience in the field, Paul Wilkins and Janet Tolan bring together leading person-centred therapists to address how and why each problem can be eased by means of working with the person. This book should be on the desk of every counselling and psychotherapy trainee, and is recommended reading for other practitioners of health and social care working with these client groups.
Author: Robert Solomon
Publisher: John Wiley & Sons
ISBN: 111922828X
Category : Business & Economics
Languages : en
Pages : 191
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Book Description
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Author: Windy Dryden
Publisher: Springer
ISBN: 3030027236
Category : Psychology
Languages : en
Pages : 421
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Book Description
This practice-focused resource demonstrates effective uses of Rational Emotive Behavior Therapy methods and techniques in treating clients across various conditions, settings, and subgroups. Client problems featured include both those often associated with REBT (e.g., anxiety, depression, anger) and others noted for complex presentations, difficulties with engagement, and impasses (e.g., addictions, suicidality, psychosis). Challenging treatment populations are covered as well, including women, couples, families, elder and pediatric clients, clients with disabilities, and sexual minorities. These stimulating cases show how well the diversity of clients and their concerns is matched by the flexibility of techniques and applications within REBT. In each chapter, expert therapists: · Identify concepts in REBT especially suited to approaching the problem or population. · Outline best REBT practices in assessment and treatment of the client(s). · Survey evidence-based non-REBT approaches most useful in complementing REBT. · Provide a brief case example representing appropriate REBT in action. · Assess their use of REBT in treating the problem or members of the population. A bedrock text for REBT scholar-practitioners, REBT with Diverse Populations and Problems is a testimony to the continuing usefulness of the therapy and its adaptability as client populations emerge and as the contexts of client problems evolve in response to a demanding world.
Author: Paul Cowan
Publisher: Harriman House Limited
ISBN: 0857198602
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world’s leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.
Author: Mitch Abblett
Publisher: WW Norton
ISBN: 0393708314
Category : Psychology
Languages : en
Pages : 369
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Book Description
How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to? Have you ever overreacted to a client in session or found yourself overwhelmed by the work with that client in your caseload? Are you looking for tools to manage your most “difficult” clients? Chances are, you’re like all other clinicians: At times you play “tug-of-war” with those in your care. The Heat of the Moment in Treatment is for clinicians looking to explore, reassess, and transform the way they treat their most difficult clients. With carefully designed mindfulness-based exercises, self-assessments, and skill development activities, this workbook helps clinicians understand their own role in therapeutic interactions, as well as how to proactively respond to tough client behavior in ways that improve the prospects for successful treatment. Author Mitch Abblett acts as a sensitive, expert guide, laying out a roadmap for the toughest of clinical encounters that almost all therapists face, whether seasoned or just starting out. His use of relatable metaphors, rhetorical questions, and stories from his own experience allows readers to reflect upon their own psychotherapy practice without feeling like there is one right way to deal with challenging clients. The Heat of the Moment in Treatment will help clinicians move beyond assumptions and reactive impulses to their “difficult” clients. Readers will gain proactive clinical leadership skills, while learning how to expand mindful awareness of self and others to access compassion and empathy for any client—even when the “heat” of moment-to-moment interaction in session is hard to tolerate.
Author: Jeffrey A. Kottler, Ph. D.
Publisher: Routledge
ISBN: 1135425795
Category : Psychology
Languages : en
Pages : 217
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Book Description
Although the impact that clients can have on therapists is well-known, most work on the subject consists of dire warnings: mental health professionals are taught early on to be on their guard for burnout, compassion fatigue, and countertransference. However, while these professional hazards are very real, the scholarly focus on the negative potential of the client-counselor relationship often implies that no good can come of allowing oneself to get too close to a client's issues. This sentiment obscures what every therapist knows to be true: that the client-counselor relationship can also effect powerful positive transformations in a therapist's own life. The Client Who Changed Me is Jeffrey Kottler and Jon Carlson's testimony to the significant and often life-changing ways in which therapists have been changed by their patients. Kottler and Carlson draw not only upon their own extensive experience - between them, they have more than fifty years in the field - but also upon lengthy interviews with dozens of the country's foremost therapists and theorists. This novel work presents readers with a truly unique perspective on the business of therapy: not merely how it appears externally, but how practitioners experience it internally. Although these stories paint a complex and multi-layered portrait of the client-counselor relationship, they all demonstrate the profound and unexpected rewards that the profession has to offer.
Author: Kayla Weiner
Publisher: Routledge
ISBN: 1317825225
Category : Psychology
Languages : en
Pages : 114
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Book Description
The death of a patient is every therapist’s worst nightmare. Even more frightening is the debilitating silence that surrounds a therapist after the death of a client. What do you do? How do you proceed with your personal and professional life? Until now, advice on surviving a patient’s suicide has been scarce. This book examines this much-overlooked topic to help you continue to live and practice confidently. The authors of this courageous book mix first-person narratives with professional strategies to help therapists deal with the emotional and legal consequences that follow the loss of a client. Therapeutic and Legal Issues for Therapists Who Have Survived a Client Suicide provides you with: models of coping strategies for clinicians after a client completes a suicide an examination of factors that compound the trauma for the therapist survivor examples for dealing with a client’s family suggestions for developing curricula for training institutions recommendations for supervisory guidelines explanations of—and means of mitigating—legal liability This practical book describes various ways of dealing with clinician and supervisory responsibilities after a client’s self-inflicted death. It will show you how to minimize the legal risks of working with suicidal clients and help you regain your sense of professional competence if a suicide occurs. New methods of screening and treatment assistance are offered. With about 30,000 suicides occuring the the United States annually, and many of those people in treatment at or near the time they commit suicide, thousands of clinicians face this trauma yearly. The clear, specific, therapeutic and legal guidelines you’ll find in the book, as well as the philosophical discussions, make it a vital read for therapists, counselors, social workers, nurses, supervisors, and educators in mental health training institutions.
Author: Maria McManus
Publisher:
ISBN: 9780971246812
Category :
Languages : en
Pages : 120
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Book Description
If you have clients, at some point you're going to have an unhappy one. Everyone does. Successful professionals are not the ones who never have client problems, but the ones who handle those problems well. This book offers simple, effective guidelines for managing client and stakeholder conflict. These eight easy steps will help you resolve the emotional disruption, fix the problem, and strengthen your client's confidence in you and your service. When clients complain, most of professionals want to rush right into addressing the issue that the client complained about. But in most cases, that's the worst thing you can do. You need fix both the problem and the relationship. Too often, the problem gets fixed, but the relationship and the client's trust remains damaged. Trust is a delicate thing, and once violated, very difficult to restore. This book provides a no-nonsense, systematic approach to neutralizing the client's negative emotions, reframing the client's understanding of the situation, and, finally proposing a solution. This easy-to-follow sequence is especially useful when tempers are flaring and stakes are high. It can make the difference between losing a client or building a deeper relationship based on trust. While this 8-step approach was designed to help geeks, engineers and analysts navigate the choppy waters of human emotion, it is a clear, cogent approach to restoring trust that has proven useful to anyone in a tricky situation.
Author: Andrew Sobel
Publisher: Simon and Schuster
ISBN: 0743215095
Category : Business & Economics
Languages : en
Pages : 269
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Book Description
Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
