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Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1317021703
Category : Technology & Engineering
Languages : en
Pages : 269
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Book Description
Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1317021703
Category : Technology & Engineering
Languages : en
Pages : 269
Get Book Here
Book Description
Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
Author:
Publisher:
ISBN:
Category : Railroads
Languages : en
Pages : 66
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Book Description
Author:
Publisher:
ISBN:
Category : Latvia
Languages : en
Pages : 446
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Book Description
Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1317134745
Category : Business & Economics
Languages : en
Pages : 298
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Book Description
Airlines willing to develop insight from foresight relating to the expected ’step phase changes’ will eventually improve their margins. However, the backward-looking airline, managed using old strategic levers and short-term metrics, will cease to exist, merge, shrink, become more dependent on government support, or become irrelevant. ’Management innovations’ are not going to deliver the required improvements; innovation within management is essential for airlines' survival. In Flying Ahead of the Airplane, Nawal Taneja analyzes global changes and thought-provoking scenarios to help airline executives adjust and adapt to the chaotic world. Drawing on his experience of real airline situations worldwide, the author concludes that there is a gulf between what executives are doing now and what they need to do to stay ahead of the curve. To close this gap, the author suggests that airline executives focus on just three relevant initiatives: a) aligning business and technology strategies, b) redesigning organization structures to centralize the role of the scheduling function, and c) developing relevant brands that integrate social networking technology. To support this third initiative, the book provides insights on branding from 20 fascinating non-aviation case studies from around the world. Flying Ahead of the Airplane will assist practitioners in airlines of every size to integrate future trends into their mainstream thinking and launch flexible business models to manage risk and compete effectively in the ’flattening world’.
Author:
Publisher:
ISBN:
Category : Railroads
Languages : en
Pages :
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Book Description
Author: Nawal K. Taneja
Publisher: Routledge
ISBN: 1351936972
Category : Transportation
Languages : en
Pages : 210
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Book Description
Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.
Author:
Publisher:
ISBN:
Category : Bangladesh
Languages : en
Pages : 356
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Book Description
Author: India. Parliament. Lok Sabha
Publisher:
ISBN:
Category : India
Languages : en
Pages : 210
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Book Description
Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: Seth Young
Publisher: McGraw Hill Professional
ISBN: 1260143333
Category : Technology & Engineering
Languages : en
Pages : 465
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Book Description
The definitive guide to airport planning and management―fully updated with the latest advances in the industry.This thoroughly revised guide covers all aspects of airport infrastructure―from the airfield and runway to airspace, air traffic control, and terminal and security systems. Airport Planning & Management, Seventh Edition clearly explains the FAA’s National Plan of Integrated Airport Systems (NPIAS), historical and current legislation and regulations, FAR Part 139, and more. You’ll explore cutting-edge concepts such as automation, smart baggage handling, enhanced security, and analytics. Updated questions for review and discussion will bring new insights to your knowledge of how airports are planned and managed.Coverage includes:•An introduction to airports and airport systems •Airport and airport systems organization and administration •Historical and legislative perspectives •The airfield •Airspace and air traffic management •Airport operations management under FAR Part 139 •Airport terminals and ground access •Airport security •Airport financial management •Economic, political, and social role of airports •Airport planning •Airport capacity and delay •The future of airport management
