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Author: Bruce Bodaken
Publisher: Simon and Schuster
ISBN: 0743299965
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization. Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success. When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of 'good ideas.' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people's highest achievement."
Author: Bruce Bodaken
Publisher: Simon and Schuster
ISBN: 0743299965
Category : Business & Economics
Languages : en
Pages : 210
Get Book Here
Book Description
The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization. Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success. When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of 'good ideas.' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people's highest achievement."
Author: Bruce Bodaken
Publisher: Simon and Schuster
ISBN: 0743288521
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
A CEO and a bestselling author join forces to reveal a powerful, easily learned technique for managers that can add more top performers and up to 40 percent more capacity to an organization--all at no coast.
Author: Ruth King
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
Through stories and lessons from managers, you'll discover how to handle a variety of situations--Cover p. [4].
Author: Rabbi TZiPi Vivien Radonsky, Ph.D.
Publisher: Lulu.com
ISBN: 0985565829
Category : Religion
Languages : en
Pages : 396
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Book Description
Jewish spiritual wisdom rooted in the sixth letter of the Hebrew alphabet, the "vav" -- which also means "and" -- is explored as a symbol of inclusiveness and connection.
Author:
Publisher:
ISBN:
Category : Business
Languages : en
Pages : 1114
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Book Description
Author: Hermann Eben
Publisher: Lulu.com
ISBN: 167815587X
Category :
Languages : en
Pages : 259
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Book Description
Author: Adele B. LYNN
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814410898
Category : Business & Economics
Languages : en
Pages : 193
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Book Description
With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don’t know is the best way to do it. The EQ Interview gives readers the skills and understanding they need to assess candidates’ emotional intelligence and ensure that they’re the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies enhance job performance. The book then arms interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have used their EQ in past experiences. Readers will learn how they can analyze and interpret answers to predict future success, and even spot “EQ frauds” to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to factor emotional intelligence into their hiring process.
Author: Donna D. Heckler
Publisher: FT Press
ISBN: 0132701189
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
Branding: secrets revealed, best practices explained, pitfalls exposed! • The truth about positioning brands and developing brand meaning • The truth about brands as corporate profit drivers • The truth about advertising, pricing, segmentation, and more Simply the best thinking the truth and nothing but the truth This book reveals the 51 bite-size, easy-to-use techniques for building great brands–and keeping them great. “I recommend this punchy, provocative book that uses vivid case studies to remind us of 51 truths about brands.” DAVID AAKER, Vice-Chairman, Prophet and Author of Building Strong Brands and Spanning Silos
Author: John Archibald
Publisher: Knopf
ISBN: 0525658130
Category : Religion
Languages : en
Pages : 321
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Book Description
On growing up in the American South of the 1960s—an all-American white boy—son of a long line of Methodist preachers, in the midst of the civil rights revolution, and discovering the culpability of silence within the church. By the Pulitzer Prize-winning journalist and columnist for The Birmingham News. "My dad was a Methodist preacher and his dad was a Methodist preacher," writes John Archibald. "It goes all the way back on both sides of my family. When I am at my best, I think it comes from that sermon place." Everything Archibald knows and believes about life is "refracted through the stained glass of the Southern church. It had everything to do with people. And fairness. And compassion." In Shaking the Gates of Hell, Archibald asks: Can a good person remain silent in the face of discrimination and horror, and still be a good person? Archibald had seen his father, the Rev. Robert L. Archibald, Jr., the son and grandson of Methodist preachers, as a moral authority, a moderate and a moderating force during the racial turbulence of the '60s, a loving and dependable parent, a forgiving and attentive minister, a man many Alabamians came to see as a saint. But was that enough? Even though Archibald grew up in Alabama in the heart of the civil rights movement, he could recall few words about racial rights or wrongs from his father's pulpit at a time the South seethed, and this began to haunt him. In this moving and powerful book, Archibald writes of his complex search, and of the conspiracy of silence his father faced in the South, in the Methodist Church and in the greater Christian church. Those who spoke too loudly were punished, or banished, or worse. Archibald's father was warned to guard his words on issues of race to protect his family, and he did. He spoke to his flock in the safety of parable, and trusted in the goodness of others, even when they earned none of it, rising through the ranks of the Methodist Church, and teaching his family lessons in kindness and humanity, and devotion to nature and the Earth. Archibald writes of this difficult, at times uncomfortable, reckoning with his past in this unadorned, affecting book of growth and evolution.
Author: Robert Fritz
Publisher: Butterworth-Heinemann
ISBN: 1483103684
Category : Psychology
Languages : en
Pages : 311
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Book Description
The Path of Least Resistance: Learning to Become the Creative Force in Your Own Life, Revised and Expanded discusses how humans can find inspiration in their own lives to drive creative process. This book discusses that by understanding the concept of structure, we can reorder the structural make-up of our lives; this idea helps clear the way to the path of least resistance that will lead to the manifestation of our most deeply held desires. This text will be of great use to individuals who seek to use their own lives as the driving force of their creative process.
