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Author: Singh, P. N.
Publisher: Pearson Education India
ISBN: 8131753093
Category :
Languages : en
Pages : 419
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Book Description
The introduction of the new economic policy in 1991 had a significant bearing on industrial relations. Globally, the focus is gradually shifting from traditional industrial relations, characterized by conflict resolution, to employee relations management,
Author: Singh, P. N.
Publisher: Pearson Education India
ISBN: 8131753093
Category :
Languages : en
Pages : 419
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Book Description
The introduction of the new economic policy in 1991 had a significant bearing on industrial relations. Globally, the focus is gradually shifting from traditional industrial relations, characterized by conflict resolution, to employee relations management,
Author: Michael D Hartline
Publisher: Routledge
ISBN: 113642380X
Category : Business & Economics
Languages : en
Pages : 119
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Book Description
Use these techniques to improve staff performance! Internal Relationship Management: Linking Human Resources to Marketing Performance shows how businesses can develop and maintain positive interactions between managers and employees. This book provides cutting-edge research on the management of internal customers (i.e., employees) that offers practical suggestions to improve internal service, employee performance, andultimatelyexternal marketing performance. This useful resource contains many special features to augment the text, including tables, figures, and models. Internal Relationship Management explores key issues, such as: internal relationship managementmanaging relationships with internal customers human resources activitiesactions taken to influence employee attitudes and work-related behaviors career entrythe initial stages of the internal relationship management process organizational supportservices provided to employees in an effort to support them With this book, you’ll gain a better understanding of: boundary spanners’ appraisals of career entry transitionfrom telecommunications, insurance, manufacturing, accounting, and retail firms the recruitment, selection, and retention of customer-contact service employees how internal communication processes affect boundary spanners’ satisfaction with organizational support services employee brandingemployees internalize the firm’s desired brand image to project it to customers and external stakeholders the internal customer mindsetthe importance employees place on serving internal customers The authors of Internal Relationship Management are established scholars in both marketing and management, providing an integrated, state-of-the-art perspective on how internal relations affect marketing performance. This book presents extensive research and case studies to emphasize how employee satisfaction results in customer satisfaction.
Author: Yadav, Radha
Publisher: IGI Global
ISBN: 1799835170
Category : Business & Economics
Languages : en
Pages : 326
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Book Description
The past four decades have seen unprecedented social and economic changes that have demanded a transformation in existing employee relation practices. Shifts in demographics, gender diversity, and an increased mobility of the workforce across the board has changed the landscape in which organizations operate. Against this backdrop, attitudes towards work and careers have changed, leading to different expectations of the workplace. These and other contextual changes mean that existing strategies of employee relation may no longer be effective. Critical Issues on Changing Dynamics in Employee Relations and Workforce Diversity is a collection of pioneering research that addresses the challenges and issues pertaining to the changing dynamics of employee relations and provides additional support to better deal with critical issues related to people management. While highlighting topics including employee engagement, workplace culture, and diversified workforce, this book is ideally designed for human resource managers, managers, executives, researchers, business professionals, academicians, and students seeking current studies on critical matters in employee relation techniques and practices.
Author: Lynn M. Shore
Publisher: Routledge
ISBN: 1136493271
Category : Business & Economics
Languages : en
Pages : 632
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Book Description
"Employee-organization relationship" is an overarching term that describes the relationship between the employee and the organization. It encompasses psychological contracts, perceived organizational support, and the employment relationship. Remarkable progress has been made in the last 30 years in the study of EOR. This volume, by a stellar list of international contributors, offers perspectives on EOR that will be of interest to scholars, practitioners and graduate students in IO psychology, business and human resource management.
Author: Miguel Martinez Lucio
Publisher: SAGE
ISBN: 1446296776
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
An innovative and thought-provoking resource designed to support the study of International and Human Resource Management and Employment Relations. Written by an internationally renowned team of experts and underpinned by cutting-edge research, International Human Resource Management tackles a broad range of controversial and often marginalised issues associated with globalisation and its impact on multinational companies and employees. Prepare to be gripped by fascinating and sometimes shocking revelations about the darker realities of a more globalised context and to emerge fully aware of these issues in the workplace and in employment generally. A truly global range of case studies and examples within the book plus carefully selected journal articles online will further enhance your learning experience and outcomes. Visit the companion website for PowerPoint slides, additional case studies, online journal articles and web links related to topics covered in the book.
Author: Keith Townsend
Publisher: Edward Elgar Publishing
ISBN: 1786439018
Category : Electronic books
Languages : en
Pages : 387
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Book Description
This Elgar Introduction provides an overview of some of the key theories that inform human resource management and employment relations as a field of study.
Author: Bruce E. Kaufman
Publisher: M.E. Sharpe
ISBN: 9780765612052
Category : Business & Economics
Languages : en
Pages : 548
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Book Description
Table of contents
Author: David Farnham
Publisher:
ISBN: 9780333664346
Category : Administrative agencies
Languages : en
Pages : 314
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Book Description
Managing the New Public Services evaluates managerial changes in British public services since 1979, focusing on the new public management and its rationale and practices. It analyses the political origins of public service change and its impact.
Author: Ellen Parry Lewis
Publisher:
ISBN: 9781733511803
Category :
Languages : en
Pages : 143
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Book Description
Author: Dale Yoder
Publisher:
ISBN:
Category : Industrial efficiency
Languages : en
Pages : 878
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Book Description
