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The Invisible Customer

The Invisible Customer PDF Author: Brian Clegg
Publisher: Kogan Page Publishers
ISBN: 9780749431440
Category : Business & Economics
Languages : en
Pages : 228

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Book Description
This volume explores the customer care aspect of e-business. Based on practical experience, it advises on how to make customer service count in environments where staff are often transitory and under-motivated, and where less contact time is better.