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Author: Josh Liebman
Publisher: Morgan James Publishing
ISBN: 1636981771
Category : Business & Economics
Languages : en
Pages : 213
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Book Description
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality. Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a company’s greatest asset—its people—and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others. Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests’ expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior “wow” moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty. The impact of The Hospitality Mentality is more than a warm, fuzzy feeling—it will drive a business forward.
Author: Josh Liebman
Publisher: Morgan James Publishing
ISBN: 1636981771
Category : Business & Economics
Languages : en
Pages : 213
Get Book Here
Book Description
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality. Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a company’s greatest asset—its people—and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others. Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests’ expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior “wow” moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty. The impact of The Hospitality Mentality is more than a warm, fuzzy feeling—it will drive a business forward.
Author: Dana V Tesone
Publisher: Routledge
ISBN: 113643643X
Category : Business & Economics
Languages : en
Pages : 401
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Book Description
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding: improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms visualize key concepts with over one hundred explanatory diagrams gain confidence by testing your understanding on the accompanying website practical applications of theory are illustrated in international case studies throughout the book discussion questions prompt an exploration of key concepts.
Author: Morgan Tyree
Publisher: Revell
ISBN: 1493423258
Category : Religion
Languages : en
Pages : 208
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Book Description
Does the thought of hosting a dinner send you into spasms of delight or spirals of dismay? Do you love opening your home to others? Or do you dread even the planning it takes to get a group of friends to arrive at the same restaurant at the same time? We each have our own unique hospitality personality. And when you tap into yours, you'll find a lot more blessing with a lot less stressing. With personal assessments, encouraging stories, and plenty of practical ideas, Morgan Tyree shows you how to identify and embrace your hospitality personality so you can stop worrying and start enjoying yourself and your guests. She helps you understand your hospitality habits, hurdles, and hang-ups, then offers real-life solutions that fit you.
Author: Allen Z. Reich
Publisher: John Wiley & Sons
ISBN: 0471310123
Category : Business & Economics
Languages : en
Pages : 565
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Book Description
The only advanced marketing textbook specifically focused on thehospitality industry . . . The time when you could run a hospitality business with nothingbut a friendly smile and a strong work ethic has passed. Dining,lodging, and entertaining habits are changing rapidly as theinformation age revolutionizes the world economy. More than ever,businesses must focus their marketing efforts on specific segmentswithin the market. Success in the hospitality industry demands thatyou develop the cutting-edge decision-making skills necessary foreffective strategic market management. Marketing Management for the Hospitality Industry providescomprehensive coverage of marketing from both long- and short-termperspectives. Each chapter is an actual component of an overallstrategic marketing model, and the book's easy-to-read, hands-onapproach simplifies complex material and enables you to graspdifficult concepts quickly and completely. Inside you'll find: * How-to's for planning long- and short-term marketingstrategies * Examples of successful marketing strategies * Specific techniques for analyzing markets * Strategic development and administrative aspects ofmarketing * Sample strategic marketing plans that clearly demonstrate howmarketing strategies are applied in both the lodging andfoodservice segments of the industry * Tips on integrating marketing strategy with overall businessstrategy * Numerous charts and tables that support the text and clarifydifficult points Whether you are a marketing manager, general manager of a hotelor restaurant, corporate manager, or a student eager to make yourmark on the industry, with this indispensable guide you willsharpen your competitive edge, reach the customers you need, andmake the most of every opportunity to help your business grow.
Author: Chris Carter
Publisher: Edward Elgar Publishing
ISBN: 9781781959879
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
Shows that in business, moral questions are not just theoretical. They arise in practice and have to be dealt with in practice. M Kornberger, and S Clegg, University of Technology, Sydney.
Author: Freida Denise Cardwell
Publisher: Christian Faith Publishing, Inc.
ISBN: 1685170536
Category : Religion
Languages : en
Pages : 123
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Book Description
Have you ever dreamed of doing great things for the Lord? Did you have great dreams when you were younger, but somehow the ordinary demands of life got in the way and you just find yourself barely getting through the day? You have always believed that God has a great purpose for you, but what is it? You have been taught everyone has spiritual gifts, but for the life of you, you don't think you have any. Spoiler alert. If you are God's child, he has given you at least one spiritual gift possibly more. Do you hear these voices in your head that you aren't good enough, smart enough, just not enough? These voices are coming from the devil. This book will help you get inside your head and help guide you to the mind of God. It will show you how to take every thought captive and live the abundant life Christ died for! You are an overcomer! The living God of the universe created you to do even greater things than these. Stop listening to negative thoughts and start living and fulfilling God's perfect purposes for you. You are a child of the living God of the universe! Why is the lion the king of the jungle? It's his mentality! God has given you the power to live out this mentality! The lion has no fear and neither should you as a child of God! There is no predator that God will not give you the power for success! Embrace this mentality: it is one of courage, strength, perseverance, determination and to know and believe that God can do anything through you! The Power is in our mentality...it's limitless! Do you believe in what God is saying to you? "I can do all things through Christ who gives me strength."
Author: Alan Cutler
Publisher: Lulu.com
ISBN: 0956530001
Category : Hospitality industry
Languages : en
Pages : 278
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Book Description
Author: Charles Mackay
Publisher: Good Press
ISBN:
Category : Social Science
Languages : en
Pages : 2333
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Book Description
This meticulously edited collection is formatted for your eReader with a functional and detailed table of contents: The Social Contract (Jean-Jacques Rousseau) The Crowd: A Study of the Popular Mind (Gustave Le Bon) The Psychology of Revolution (Gustave Le Bon) Extraordinary Popular Delusions and the Madness of Crowds (Charles Mackay) Instincts of the Herd in Peace and War (Wilfred Trotter) The Behavior of Crowds: A Psychological Study (Everett Dean Martin) Crowds: A Moving-Picture of Democracy (Gerald Stanley Lee) The Group Mind: A Sketch of the Principles of Collective Psychology (William McDougall) Jean-Jacques Rousseau was a Francophone Genevan philosopher, writer, and composer of the 18th century. Jean-Jacques Rousseau was a Francophone Genevan philosopher, writer, and composer of the 18th century. Gustave Le Bon was a French polymath whose areas of interest included anthropology, psychology, sociology, medicine, invention, and physics. Wilfred Trotter was an English surgeon, a pioneer in neurosurgery. He was also known for his concept of the herd instinct. Everett Dean Martin was an American minister, writer, journalist, instructor, lecturer and social psychologist. Gerald Stanley Lee was an American Congregational clergyman and the author of numerous books and essays. William McDougall was an early 20th century psychologist who spent the first part of his career in the United Kingdom and the latter part in the USA. Charles Mackay was a Scottish poet, journalist, author, anthologist, novelist, and songwriter.
Author: Ira Vouk
Publisher: Ira Vouk Hospitality Technology and Revenue Management Consulting
ISBN: 1716137780
Category : Business & Economics
Languages : en
Pages :
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Book Description
This book is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently. It contains exclusive interviews with industry leaders and technology founders who share their stories about what inspired them to start their companies, how they overcame the challenges presented by the hospitality industry, and how they developed their products into key elements of the hospitality ecosystem. You will also find interviews with companies like Google and AWS where they share their vision on how to move the industry forward through technology and what they are already doing in that area. This book is best suited for: hotel owners and managers, executives of hospitality companies, technology founders, investors, hospitality professors and students as well as anyone else who has an interest in the hospitality industry and shares my passion for its evolution. Regardless of your current experience and knowledge level, you will learn many new things about the industry. At least one ‘Aha!’ moment per chapter is guaranteed.
Author: Marco Valeri
Publisher: Emerald Group Publishing
ISBN: 1801177104
Category : Business & Economics
Languages : en
Pages : 229
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Book Description
Tourism Risk: Crisis and Recovery Management provides a comprehensive collection of new insights for traditional paradigms, as well as exploring more recent developments in research methodology in the context of crisis management in tourism.
