Author: Maria Ross
Publisher: Page Two
ISBN: 198902579X
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too.
Author: Joan Halifax
Publisher:
ISBN: 1250101344
Category : Philosophy
Languages : en
Pages : 301
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Book Description
"[This book is] an ... examination of how we can respond to suffering, live our fullest lives, and remain open to the full spectrum of our human experience"--Amazon.com.
Author: Katherine Seligman
Publisher: Algonquin Books
ISBN: 1643751158
Category : Fiction
Languages : en
Pages : 284
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Book Description
The 10th Winner of the 2019 PEN/Bellwether Prize for Socially Engaged Fiction, Awarded by Barbara Kingsolver “What a read this is, right from its startling opening scene. But even more than plot, it’s the richly layered details that drive home a lightning bolt of empathy. To read At the Edge of the Haight is to live inside the everyday terror and longings of a world that most of us manage not to see, even if we walk past it on sidewalks every day. At a time when more Americans than ever find themselves at the edge of homelessness, this book couldn’t be more timely.” —Barbara Kingsolver, author of Unsheltered and The Poisonwood Bible Maddy Donaldo, homeless at twenty, lives with her dog and makeshift family in the hidden spaces of San Francisco’s Golden Gate Park. She thinks she knows how to survive and whom to trust until she accidentally witnesses the murder of a young man. Her world is upended as she has to face not only the killer but also the police and then the victim’s parents, who desperately want Maddy to tell them about the life their son led after he left home. And in a desire to save her since they could not save their own son, they are determined to have Maddy reunite with her own lost family. But what makes a family? Is it the people who raised you if they don’t have the skills to look after you? Is it the foster parents whose generosity only lasts until things become more difficult? Or is it the family that Maddy has met in the park, young people who also have nowhere else to go? Told with sensitivity and tenderness and set against the backdrop of a radically changing city, At the Edge of the Haight is narrated by a young girl just beginning to understand herself. The result is a powerful debut that, much like previous Bellwether winners The Leavers, by Lisa Ko, or Heidi Durrow’s The Girl Who Fell from the Sky, grapples with one of the most urgent issues of our day.
Author: Jamil Zaki
Publisher: Crown Publishing Group (NY)
ISBN: 0451499247
Category : Psychology
Languages : en
Pages : 274
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Book Description
"A Stanford psychologist offers a bold new understanding of empathy, revealing it to be a skill, not a fixed trait, and showing, through science and stories, how we can all become more empathetic"--
Author: Leslie Jamison
Publisher: Graywolf Press
ISBN: 1555970885
Category : Literary Collections
Languages : en
Pages : 257
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Book Description
From personal loss to phantom diseases, The Empathy Exams is a bold and brilliant collection, winner of the Graywolf Press Nonfiction Prize A Publishers Weekly Top Ten Essay Collection of Spring 2014 Beginning with her experience as a medical actor who was paid to act out symptoms for medical students to diagnose, Leslie Jamison's visceral and revealing essays ask essential questions about our basic understanding of others: How should we care about each other? How can we feel another's pain, especially when pain can be assumed, distorted, or performed? Is empathy a tool by which to test or even grade each other? By confronting pain—real and imagined, her own and others'—Jamison uncovers a personal and cultural urgency to feel. She draws from her own experiences of illness and bodily injury to engage in an exploration that extends far beyond her life, spanning wide-ranging territory—from poverty tourism to phantom diseases, street violence to reality television, illness to incarceration—in its search for a kind of sight shaped by humility and grace.
Author: Katharine Manning
Publisher: HarperCollins Leadership
ISBN: 1400220033
Category : Self-Help
Languages : en
Pages : 225
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Book Description
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
Author: M. Ingwer
Publisher: Springer
ISBN: 1137512008
Category : Business & Economics
Languages : en
Pages : 233
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Book Description
With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorporate this perspective into strategy, and then focuses each chapter on a specific emotional need.
Author: Judith Orloff
Publisher: Sounds True
ISBN: 1622038312
Category : Self-Help
Languages : en
Pages : 188
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Book Description
What is the difference between having empathy and being an empath? “Having empathy means our heart goes out to another person in joy or pain,” says Dr. Judith Orloff “But for empaths it goes much farther We actually feel others’ emotions, energy, and physical symptoms in our own bodies, without the usual defenses that most people have.” With The Empath’s Survival Guide, Dr. Orloff offers an invaluable resource to help sensitive people develop healthy coping mechanisms in our high-stimulus world—while fully embracing the empath’s gifts of intuition, creativity, and spiritual connection. In this practical and empowering book for empaths and their loved ones, Dr. Orloff begins with self-assessment exercises to help you understand your empathic nature, then offers potent strategies for protecting yourself from overwhelm and replenishing your vital energy For any sensitive person who’s been told to “grow a thick skin,” here is your lifelong guide for staying fully open while building resilience, exploring your gifts of deep perception, raising empathic children, and feeling welcomed and valued by a world that desperately needs what you have to offer.
Author: Helen Riess, MD
Publisher:
ISBN: 1649631243
Category : Psychology
Languages : en
Pages : 0
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Book Description
With The Empathy Effect, Dr. Helen Riess shares a definitive resource on empathy: the science behind how it works, new research on how empathy develops from birth to adulthood, and tools for building your capacity to create an authentic emotional connection with others in any situation.
Author: Rose Rosetree
Publisher: Women's Intuition Worldwide.
ISBN: 9780965114585
Category : Aura
Languages : en
Pages : 0
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Book Description
An estimated one in 20 people has a natural talent for perceptiveness. Could you be one of them? Usually they are unskilled empaths, which means they suffer from such problems as emotional instability, apparent co-dependence, low self-esteem, or hypochondria. This book explains how to improve the quality of life by turning off unwanted empathy. The how-to techniques also demonstrate how to turn empathy on. At will. Bigger than ever before. Interspersed with her teaching, Rosetree describes elusive spiritual travels that are sometimes humorous, sometimes moving, and consistently mind-boggling. Rosetree's pioneering discoveries will also revolutionise how you understand empathy. You will learn why it happens and how it goes far beyond 'Emotional Intelligence' or 'sympathy'. True empathy, you will discover, comes in many varieties, including physical, intellectual, spiritual, and emotional gifts. Although an increasing number of authors today discuss empathy, Rosetree is the one who will satisfy you if you are really an empath. The depth and scope of her work will bring you relief.
