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Author: François Dupuy
Publisher: Indiana University Press
ISBN: 9780253335289
Category : Bureaucracy
Languages : en
Pages : 182
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Book Description
The Customer's Victory describes and analyses how managers need to understand organizations in order to effectively implement the changes necessary to operate in today's competitive environment.
Author: François Dupuy
Publisher: Indiana University Press
ISBN: 9780253335289
Category : Bureaucracy
Languages : en
Pages : 182
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Book Description
The Customer's Victory describes and analyses how managers need to understand organizations in order to effectively implement the changes necessary to operate in today's competitive environment.
Author: F. Dupuy
Publisher: Springer
ISBN: 023050969X
Category : Business & Economics
Languages : en
Pages : 161
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Book Description
Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.
Author: Fred Reichheld
Publisher: Harvard Business Press
ISBN: 1647821797
Category : Business & Economics
Languages : en
Pages : 159
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Book Description
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
Author: Howard Tiersky
Publisher: Cranberry Press, LLC
ISBN: 9781734558531
Category : Business & Economics
Languages : en
Pages : 400
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Book Description
Tiersky lays out a simple but detailed five step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world.
Author: James Saylor
Publisher: Lulu.com
ISBN: 0557055121
Category : Business & Economics
Languages : en
Pages : 42
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Book Description
This is book provides guidelines for using customers to drive the organization to VICTORY. It provides guidance for getting and keeping customers. This VICTORY Guide provides:ï 8 essential customer considerationsï 6 reasons customers can make or break an organizationï 6 key steps to understand customer unique needs and expectationsï 12 important customer satisfaction factorsï 7 ways to treat your customer as specialï 3 methods to orient everyone with a customer focusï 5 essentials of getting customersï 5 step process for learning from your customerï 5 step process for negotiating with your customerï 4 essentials of customer careï 7 considerations to respect customersï 6 step process to engage the customer ï 5 essential to relate to customers as long-term partnersï 6 step worksheet for winning customersï and more!
Author: Gerard Basset
Publisher: Unbound Publishing
ISBN: 1783528613
Category : Biography & Autobiography
Languages : en
Pages : 245
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Book Description
This the memoir of Gerard Basset, OBE, the greatest wine professional of his generation. A school dropout, Gerard had to come to England to discover his passion. He threw himself into learning everything he could about wine, immersing himself in the world of Michelin star restaurants and beginning the steep climb to the top of the career ladder. Tasting Victory charts his business successes: co-founding and selling the innovative Hotel du Vin chain and founding, with his wife Nina, the much-loved Hotel TerraVina. It recounts in detail just how he managed to earn his unprecedented sequence of qualifications; Gerard is the first and only individual to hold the famously difficult Master of Wine qualification simultaneously with that of Master Sommelier and MBA in Wine Business. But it is his pursuit of the most important award of all that forms the core of this book – how, at his seventh attempt, and after a training regime that would shame most Olympic athletes, the fifty-three-year-old Gerard Basset was finally crowned the Best Sommelier of the World, and acknowledged as the greatest sommelier of his generation. Gerard's memoir is not only the story of how a champion is made, but also a record of how fine dining and hospitality changed in England, going from stale and unexciting to the world-leading sector it is today. Above all, it’s a book about succeeding against great odds: in typical fashion it was when he was diagnosed with cancer of the oesophagus that Gerard responded by deciding to write Tasting Victory, which he completed shortly before his death in January 2019.
Author: Stephen Coonts
Publisher: Macmillan
ISBN: 9780312874629
Category : Fiction
Languages : en
Pages : 782
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Book Description
A collection of original World War II stories includes contributions by such authors as Ralph Peters, David Hagberg, and Harold Robbins.
Author: F. Dupuy
Publisher: Springer
ISBN: 0230006159
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
Steering change is a major issue for managers today. But how do we develop the ability to control it, and not just become a spectator to it? Following on from the success of his previous books, The Customer's Victory and The Chemistry of Change , François Dupuy further develops his theories about the relationship between sharing knowledge and managing change. With a strong pedagogical format, new case studies and a helpful glossary, this is an invaluable guide both for managers having to deal with change implementation and for students and researchers of change management.
Author: John Morton Blum
Publisher: Houghton Mifflin Harcourt
ISBN: 9780156936286
Category : History
Languages : en
Pages : 388
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Book Description
A noted historian examines the impact of culture and politics on the wartime attitudes and experiences of Americans and their expectations concerning the postwar world.
Author: Hal Bradley
Publisher: Beverly Hills Publishing
ISBN: 9781736090008
Category :
Languages : en
Pages : 126
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Book Description
Dr. Bradley's unique, step-by-step formula for overcoming any crisis will give you the power to transcend your difficult circumstances by accessing vital tools to bring you into full present awareness. This ability to access the moment will give you the strength, clarity, and focus to leverage the resources immediately available. You will be able to make wise choices, and to take the most effective steps to turn any crisis into a victory.
