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Author: C. DeAndré Smith
Publisher: Dog Ear Publishing
ISBN: 1457550555
Category : Biography & Autobiography
Languages : en
Pages : 246
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Book Description
“... the store is a place to vent, openly and freely. It is a place to bond. It is a place of revelation. It is an instrument of catharsis. It is the ultimate confessional.” -Kirkus Reviews “Fabulous read, perfect fit! I’m delighted and thrilled Pen the Tale partnered to executive produce our dating and relationship show as seen on 4K Universe Channel!” - Bishop (Show Creator) Ten years as a clerk in an adult retail establishment has given author C. DeAndré Smith tales about a still-taboo topic that involves people from a wide cross-section of society. No one is exempt from Smith’s razor-sharp observations, whether they’re white-collar professionals or blue-collar custodians. Some enter the store knowing precisely what they want, others just to see what the fuss is all about, but all of them end up chatting with the guy behind the counter. The Customers Always Write… The Untold Stories provides a fascinating look into the happenings in a store that deals with exotic and adult products and the people encountered along the way. Smith’s witty and astute commentary on America’s relationship with sex is engaging and insightful, and it will make you reconsider your thoughts on adult emporiums.
Author: C. DeAndré Smith
Publisher: Dog Ear Publishing
ISBN: 1457550555
Category : Biography & Autobiography
Languages : en
Pages : 246
Get Book Here
Book Description
“... the store is a place to vent, openly and freely. It is a place to bond. It is a place of revelation. It is an instrument of catharsis. It is the ultimate confessional.” -Kirkus Reviews “Fabulous read, perfect fit! I’m delighted and thrilled Pen the Tale partnered to executive produce our dating and relationship show as seen on 4K Universe Channel!” - Bishop (Show Creator) Ten years as a clerk in an adult retail establishment has given author C. DeAndré Smith tales about a still-taboo topic that involves people from a wide cross-section of society. No one is exempt from Smith’s razor-sharp observations, whether they’re white-collar professionals or blue-collar custodians. Some enter the store knowing precisely what they want, others just to see what the fuss is all about, but all of them end up chatting with the guy behind the counter. The Customers Always Write… The Untold Stories provides a fascinating look into the happenings in a store that deals with exotic and adult products and the people encountered along the way. Smith’s witty and astute commentary on America’s relationship with sex is engaging and insightful, and it will make you reconsider your thoughts on adult emporiums.
Author: Shep Hyken
Publisher: Shepard Presentations, LLC
ISBN: 0963782002
Category : Business & Economics
Languages : en
Pages : 80
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Book Description
Author: Carl Sewell
Publisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: Martin Ganda
Publisher: Little, Brown Books for Young Readers
ISBN: 0316241342
Category : Young Adult Nonfiction
Languages : en
Pages : 315
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Book Description
The New York Times bestselling true story of an all-American girl and a boy from Zimbabwe and the letter that changed both of their lives forever. It started as an assignment... Everyone in Caitlin's class wrote to an unknown student somewhere in a distant place. Martin was lucky to even receive a pen-pal letter. There were only ten letters, and fifty kids in his class. But he was the top student, so he got the first one. That letter was the beginning of a correspondence that spanned six years and changed two lives. In this compelling dual memoir, Caitlin and Martin recount how they became best friends—and better people—through their long-distance exchange. Their story will inspire you to look beyond your own life and wonder about the world at large and your place in it.
Author: Marty Cagan
Publisher: John Wiley & Sons
ISBN: 111938754X
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.
Author: Jay Baer
Publisher: Penguin
ISBN: 1101633883
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
The difference between helping and selling is just two letters If you're wondering how to make your products seem more exciting online, you're asking the wrong question. You're not competing for attention only against other similar products. You're competing against your customers' friends and family and viral videos and cute puppies. To win attention these days you must ask a different question: "How can we help?" Jay Baer's Youtility offers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.
Author:
Publisher:
ISBN:
Category : Credit
Languages : en
Pages : 1140
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Book Description
Author: Rong Zhang
Publisher: World Scientific
ISBN: 9813100079
Category : Computers
Languages : en
Pages : 173
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Book Description
This book presents the recent achievements on the processing of representative user generated content (UGC) on E-commerce websites. This large size of UGC is valuable information for data mining to help customer/object profiling. It provides a comprehensive overview on the concept of customer credibility, object-oriented review summarization technology and content-based collaborative filtering algorithm. It covers a feedback mechanism which is designed to discover customer credibility, which is used to define the professional degree of review content; product-oriented review summarization for restaurants or trip arrangements, and introduced content-based collaborative filtering for product recommendation.
Author: Jeff Toister
Publisher: Toister Performance Solutions
ISBN: 9780578433363
Category :
Languages : en
Pages : 219
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Book Description
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
Author: Hy Ruchlis
Publisher: Prometheus Books
ISBN: 1615923195
Category : Education
Languages : en
Pages : 278
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Book Description
Discusses reasoning and clear thinking, including such aspects as the nature of facts, language and reasoning, false analogies, and prejudice.
