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Author: Sara Ahmed
Publisher: Duke University Press
ISBN: 1478022337
Category : Social Science
Languages : en
Pages : 225
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Book Description
In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
Author: Sara Ahmed
Publisher: Duke University Press
ISBN: 1478022337
Category : Social Science
Languages : en
Pages : 225
Get Book Here
Book Description
In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
Author: Jeffrey Eugenides
Publisher: Farrar, Straus and Giroux
ISBN: 0374717389
Category : Fiction
Languages : en
Pages : 304
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Book Description
The first collection of short fiction from the Pulitzer Prize-winning author Jeffrey Eugenides Jeffrey Eugenides’s bestselling novels have shown him to be an astute observer of the crises of adolescence, self-discovery, family love, and what it means to be American in our times. The stories in Fresh Complaint explore equally rich—and intriguing—territory. Ranging from the bitingly reproductive antics of “Baster” to the dreamy, moving account of a young traveler’s search for enlightenment in “Air Mail” (selected by Annie Proulx for Best American Short Stories), this collection presents characters in the midst of personal and national emergencies. We meet a failed poet who, envious of other people’s wealth during the real-estate bubble, becomes an embezzler; a clavichordist whose dreams of art founder under the obligations of marriage and fatherhood; and, in “Fresh Complaint,” a high school student whose wish to escape the strictures of her immigrant family lead her to a drastic decision that upends the life of a middle-aged British physicist. Narratively compelling, beautifully written, and packed with a density of ideas despite their fluid grace, these stories chart the development and maturation of a major American writer.
Author: Avital Ronell
Publisher: University of Illinois Press
ISBN: 0252050231
Category : Philosophy
Languages : en
Pages : 384
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Book Description
“It is not, nor it cannot come to good. But break, my heart, for I must hold my tongue.” Thus spoke Hamlet, one of the great kvetchers of literature. Every day, gripers challenge our patience and compassion. Yet Pollyannas rile us up with their grotesque contentment and unfathomable rejection of protest. Avital Ronell considers how literature and philosophy treat bellyachers, wailers, and grumps—and the complaints they lavish on the rest of us. Combining her trademark jazzy panache with a fearless range of readings, Ronell opens a dialogue with readers that discusses thinkers with whom she has directly engaged. Beginning with Hamlet, and with a candid awareness of her own experiences, Ronell proceeds to show how complaining is aggravated, distracted, stifled, and transformed. She moves on to the exemplary complaints of Friedrich Nietzsche, Hannah Arendt, and Barbara Johnson and examines the complaint-riven history of deconstruction. Infused with the author’s trademark wit, Complaint takes friends, colleagues, and all of us on a courageous philosophical journey.
Author: John Homans
Publisher: Bancroft Press
ISBN: 0963124641
Category : Humor
Languages : en
Pages : 453
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Book Description
Wilber Winkle, an idiosyncratic nebbish with a peculiar focus on the odd and unlikely fact, has corresponded for years with America's major corporations. Fuelling his complaints and comments is a single overriding premise: that the rights of consumers -- his rights -- are under siege, and he must do what he can to defend them. Employing the exasperating curiosity of a six year old and far-fetched notions which only he can devise, Wilber will have readers laughing aloud, trying to read their favourite Wilber letters to friends and relatives without cracking up. A devilishly clever book!
Author: Edward Young
Publisher:
ISBN:
Category :
Languages : en
Pages : 230
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Book Description
Author: American Bar Association. House of Delegates
Publisher: American Bar Association
ISBN: 9781590318737
Category : Law
Languages : en
Pages : 216
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Book Description
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author: Desiderius Erasmus
Publisher:
ISBN:
Category :
Languages : en
Pages : 78
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Book Description
Author: William C. Lauer
Publisher: American Water Works Association
ISBN: 9781613000144
Category :
Languages : en
Pages : 116
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Book Description
This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.
Author: Bernd Stauss
Publisher: Springer
ISBN: 3319987054
Category : Business & Economics
Languages : en
Pages : 496
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Book Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Author: Lauren Berlant
Publisher: Duke University Press
ISBN: 0822389169
Category : Literary Criticism
Languages : en
Pages : 370
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Book Description
The Female Complaint is part of Lauren Berlant’s groundbreaking “national sentimentality” project charting the emergence of the U.S. political sphere as an affective space of attachment and identification. In this book, Berlant chronicles the origins and conventions of the first mass-cultural “intimate public” in the United States, a “women’s culture” distinguished by a view that women inevitably have something in common and are in need of a conversation that feels intimate and revelatory. As Berlant explains, “women’s” books, films, and television shows enact a fantasy that a woman’s life is not just her own, but an experience understood by other women, no matter how dissimilar they are. The commodified genres of intimacy, such as “chick lit,” circulate among strangers, enabling insider self-help talk to flourish in an intimate public. Sentimentality and complaint are central to this commercial convention of critique; their relation to the political realm is ambivalent, as politics seems both to threaten sentimental values and to provide certain opportunities for their extension. Pairing literary criticism and historical analysis, Berlant explores the territory of this intimate public sphere through close readings of U.S. women’s literary works and their stage and film adaptations. Her interpretation of Uncle Tom’s Cabin and its literary descendants reaches from Harriet Beecher Stowe to Toni Morrison’s Beloved, touching on Shirley Temple, James Baldwin, and The Bridges of Madison County along the way. Berlant illuminates different permutations of the women’s intimate public through her readings of Edna Ferber’s Show Boat; Fannie Hurst’s Imitation of Life; Olive Higgins Prouty’s feminist melodrama Now, Voyager; Dorothy Parker’s poetry, prose, and Academy Award–winning screenplay for A Star Is Born; the Fay Weldon novel and Roseanne Barr film The Life and Loves of a She-Devil; and the queer, avant-garde film Showboat 1988–The Remake. The Female Complaint is a major contribution from a leading Americanist.
