The Call Center Dictionary PDF Download
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Author: Madeline Bodin
Publisher: CRC Press
ISBN: 1578200954
Category : Technology & Engineering
Languages : en
Pages : 234
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Book Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Author: Madeline Bodin
Publisher: CRC Press
ISBN: 148229558X
Category : Computers
Languages : en
Pages : 232
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Book Description
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author: Madeline Bodin
Publisher: CRC Press
ISBN: 1578200954
Category : Technology & Engineering
Languages : en
Pages : 234
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Book Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Author: Keith Dawson
Publisher: CRC Press
ISBN: 1482295652
Category : Computers
Languages : en
Pages : 285
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Book Description
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Author: Brendan Read
Publisher: CRC Press
ISBN: 1482280906
Category : Computers
Languages : en
Pages : 383
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Book Description
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Author: Richard Feinberg
Publisher: Purdue University Press
ISBN: 9781557533425
Category : Business & Economics
Languages : en
Pages : 372
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Book Description
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Author: Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
ISBN: 9780965909358
Category : Call centers
Languages : en
Pages : 222
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Book Description
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.
Author:
Publisher: Pearson South Africa
ISBN: 9781868917433
Category : Call centers
Languages : en
Pages : 166
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Book Description
Author:
Publisher: Librix.eu
ISBN: 8073997592
Category :
Languages : en
Pages : 721
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Book Description
Author: Joe Fleischer
Publisher: CRC Press
ISBN: 1482280760
Category : Computers
Languages : en
Pages : 273
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Book Description
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Author: Gerry Barber
Publisher: ICMI Press (International Customer Management Institute)
ISBN: 9780965909365
Category : Call centers
Languages : en
Pages : 103
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Book Description
Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. - Amazon
