The Call Center Dictionary PDF Download
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Author: Madeline Bodin
Publisher: CRC Press
ISBN: 148229558X
Category : Computers
Languages : en
Pages : 232
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Book Description
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author: Madeline Bodin
Publisher: CRC Press
ISBN: 148229558X
Category : Computers
Languages : en
Pages : 232
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Book Description
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author: Madeline Bodin
Publisher: CRC Press
ISBN: 1578200954
Category : Technology & Engineering
Languages : en
Pages : 234
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Book Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Author: Keith Dawson
Publisher: CRC Press
ISBN: 1482295652
Category : Computers
Languages : en
Pages : 285
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Book Description
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Author: Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
ISBN: 9780965909358
Category : Call centers
Languages : en
Pages : 222
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Book Description
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.
Author: United States. Joint Chiefs of Staff
Publisher:
ISBN:
Category : Military art and science
Languages : en
Pages : 392
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Book Description
Author: Gerry Barber
Publisher: ICMI Press (International Customer Management Institute)
ISBN: 9780965909365
Category : Call centers
Languages : en
Pages : 103
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Book Description
Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. - Amazon
Author: Keith Dawson
Publisher: CRC Press
ISBN: 1040158838
Category : Computers
Languages : en
Pages : 194
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Book Description
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Author:
Publisher:
ISBN:
Category : Prosthesis
Languages : en
Pages : 852
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Book Description
Author:
Publisher: Pearson South Africa
ISBN: 9781868917433
Category : Call centers
Languages : en
Pages : 166
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Book Description
Author: Pascal Hitzler
Publisher: Springer
ISBN: 303021348X
Category : Computers
Languages : en
Pages : 648
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Book Description
This book constitutes the refereed proceedings of the 16th International Semantic Web Conference, ESWC 2019, held in Portorož, Slovenia. The 39 revised full papers presented were carefully reviewed and selected from 134 submissions. The papers are organized in three tracks: research track, resources track, and in-use track and deal with the following topical areas: distribution and decentralisation, velocity on the Web, research of research, ontologies and reasoning, linked data, natural language processing and information retrieval, semantic data management and data infrastructures, social and human aspects of the Semantic Web, and, machine learning.
