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Author: Nishanth Injam
Publisher: Random House
ISBN: 0593470230
Category : Fiction
Languages : en
Pages : 225
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Book Description
A MOST ANTICIPATED BOOK OF THE YEAR • An emotionally rich collection of short stories, painting a fascinating portrait of contemporary India and its diaspora and a yearning rendering of the people and places we call home, from a major new literary talent. “A full-hearted, brilliant debut of necessary beauty.” —Nana Kwame Adjei-Brenyah, author of Chain-Gang All-Stars and New York Times bestseller Friday Black "Injam's stories made me want to cast all else aside and return home.” —Megha Majumdar, author of A Burning Vivid, vibrant, and unwaveringly affecting, The Best Possible Experience brings us intimate, impeccably realized accounts of individuals living in one of the most populous countries in the world and in its American diaspora—all haunted, in every sense of the word, by a loss of home. Classically elegant in prose and consistently modern in outlook, Nishanth Injam’s stories question what it means to have a home and to return home, and show, above all, that home is not a place so much as it is people who are ready to accept you as you are. We see a young man trapped on a bus on the way to visit his parents as his fellow passengers vanish into the restroom. A family, newly in America, determined to host a perfect luncheon for their son’s white classmate—with no idea what to serve him. A woman who returns to a small village in India every summer to visit the grandfather who raised her, a man who lives with the ghosts of his son and his wife. And a man preparing for his green card interview with the American woman he has paid to marry him. A sui generis talent, Injam first started writing after coming to the United States from India in his twenties. The Best Possible Experience, his profoundly personal debut collection, delivers a universal inquiry into the idea of belonging and preserves in writing the home he left behind, before it was lost
Author: Nishanth Injam
Publisher: Random House
ISBN: 0593470230
Category : Fiction
Languages : en
Pages : 225
Get Book Here
Book Description
A MOST ANTICIPATED BOOK OF THE YEAR • An emotionally rich collection of short stories, painting a fascinating portrait of contemporary India and its diaspora and a yearning rendering of the people and places we call home, from a major new literary talent. “A full-hearted, brilliant debut of necessary beauty.” —Nana Kwame Adjei-Brenyah, author of Chain-Gang All-Stars and New York Times bestseller Friday Black "Injam's stories made me want to cast all else aside and return home.” —Megha Majumdar, author of A Burning Vivid, vibrant, and unwaveringly affecting, The Best Possible Experience brings us intimate, impeccably realized accounts of individuals living in one of the most populous countries in the world and in its American diaspora—all haunted, in every sense of the word, by a loss of home. Classically elegant in prose and consistently modern in outlook, Nishanth Injam’s stories question what it means to have a home and to return home, and show, above all, that home is not a place so much as it is people who are ready to accept you as you are. We see a young man trapped on a bus on the way to visit his parents as his fellow passengers vanish into the restroom. A family, newly in America, determined to host a perfect luncheon for their son’s white classmate—with no idea what to serve him. A woman who returns to a small village in India every summer to visit the grandfather who raised her, a man who lives with the ghosts of his son and his wife. And a man preparing for his green card interview with the American woman he has paid to marry him. A sui generis talent, Injam first started writing after coming to the United States from India in his twenties. The Best Possible Experience, his profoundly personal debut collection, delivers a universal inquiry into the idea of belonging and preserves in writing the home he left behind, before it was lost
Author: Matthew Dixon
Publisher: Penguin
ISBN: 0698137582
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Author:
Publisher: Catapult
ISBN: 1646220803
Category : Fiction
Languages : en
Pages : 156
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Book Description
The annual—and essential—collection of the newest voices in short fiction, selected this year by Nana Kwame Adjei-Brenyah, Kali Fajardo-Anstine, and Beth Piatote. Who are the most promising short story writers working today? Where do we look to discover the future stars of literary fiction? This book will offer a dozen answers to these questions. The stories collected here represent the most recent winners of the PEN/Robert J. Dau Short Story Prize for Emerging Writers, which recognizes twelve writers who have made outstanding debuts in literary magazines in the previous year. They are chosen by a panel of distinguished judges, themselves innovators of the short story form: Nana Kwame Adjei-Brenyah, Kali Fajardo-Anstine, and Beth Piatote. Each piece comes with an introduction by its original editors, whose commentaries provide valuable insight into what magazines are looking for in their submissions, and showcase the vital work they do to nurture literature's newest voices.
Author: Constantine Stephanidis
Publisher: Springer Nature
ISBN: 3030601145
Category : Computers
Languages : en
Pages : 825
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Book Description
This book constitutes late breaking papers from the 22nd International Conference on Human-Computer Interaction, HCII 2020, which was held in July 2020. The conference was planned to take place in Copenhagen, Denmark, but had to change to a virtual conference mode due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings before the conference took place. In addition, a total of 333 papers and 144 posters are included in the volumes of the proceedings published after the conference as “Late Breaking Work” (papers and posters). These contributions address the latest research and development efforts in the field and highlight the human aspects of design and use of computing systems. The 54 late breaking papers presented in this volume were organized in two topical sections named: User Experience Design and Evaluation Methods and Tools; Design Case Studies; User Experience Case Studies.
Author: Tracy Maylett
Publisher: John Wiley & Sons
ISBN: 1119294207
Category : Business & Economics
Languages : en
Pages : 184
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Book Description
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
![Destiny's Mastery: The Christian Larson Collection [Mastery of Fate/ The Great Within/ How The Mind Works] PDF](https://books.google.com/books/content/images/frontcover/H5QAEQAAQBAJ?fife=w80-h100)
Author: Christian D Larson
Publisher: Prabhat Prakashan
ISBN:
Category : Self-Help
Languages : en
Pages : 247
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Book Description
Destiny's Mastery: The Christian Larson Collection Embark on a journey of self-discovery with “Mastery of Fate by Christian D Larson.” Larson's profound insights and practical wisdom illuminate the path to mastering one's destiny, empowering you to take control of your life and create the future you desire. Unlock the hidden potential within with “The Great Within by Christian D Larson.” Delve into the depths of your subconscious mind as Larson reveals the power that lies dormant within each of us, guiding you to unleash your innate greatness and achieve extraordinary success. Explore the mysteries of the mind with “How The Mind Works by Christian D Larson.” Larson's groundbreaking exploration delves into the inner workings of the human mind, offering profound insights and practical techniques for harnessing its limitless potential to create the life you desire. Are you ready to embark on a journey of self-discovery and unlock your true potential? Discover Destiny's Mastery with the Christian Larson Collection Today!
Author: Marcelo M. Soares
Publisher: Springer Nature
ISBN: 3031059069
Category : Computers
Languages : en
Pages : 500
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Book Description
This book constitutes the refereed proceedings of the 11th International Conference on Design, User Experience, and Usability, DUXU 2022, held as part of the 23rd International Conference, HCI International 2022, which was held virtually in June/July 2022. The total of 1271 papers and 275 posters included in the HCII 2022 proceedings was carefully reviewed and selected from 5487 submissions. The DUXU 2022 proceedings comprise three volumes; they were organized in the following topical sections: Part I: Processes, Methods, and Tools for UX Design and Evaluation; User Requirements, Preferences, and UX Influential Factors; Usability, Acceptance, and User Experience Assessment. Part II: Emotion, Motivation, and Persuasion Design; Design for Well-being and Health.- Learning Experience Design; Globalization, Localization, and Culture Issues. Part III: Design Thinking and Philosophy; DUXU Case Studies; Design and User Experience in Emerging Technologies.
Author: Mike Kuniavsky
Publisher: Elsevier
ISBN: 008049756X
Category : Computers
Languages : en
Pages : 577
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Book Description
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.·Explains how to create usable products that are still original, creative, and unique·A valuable resource for designers, developers, project managers—anyone in a position where their work comes in direct contact with the end user.·Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively·Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
Author: Barney Langford
Publisher: Taylor & Francis
ISBN: 104000699X
Category : Social Science
Languages : en
Pages : 179
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Book Description
This book explores how the youth experience, viscerally felt and deeply ingrained at a time of substantial physical, psychological and emotional changes, serves to authenticate that youth experience to the exclusion of that of ensuing youth generations. Using Cohen’s concept of moral panic to frame the intergenerational conflict, notions of generational exclusivity and authenticity are explored through Bourdieu’s concept of habitus – how each generation privileges its own youth experience as the ‘standard’ by which other youth generations can be judged. Shared authenticated ‘generational understandings’ act as the benchmark by which ensuing youth generations can be assessed and found wanting. Intergenerational conflict has been brought into sharp focus by the emergence of the Millennial generation, digital natives, with their obsession with digital technology and particularly mobile phones. The book will be of interest for the field of youth studies in general, particularly upper-level undergraduate youth studies courses and postgrads and social scientists. In addition, it will be of interest for scholars interested in the work of Pierre Bourdieu and Stanley Cohen and subject areas: intergenerational conflict, social change, popular culture, music, media and cultural studies, and social theory.
Author: Anna Munster
Publisher: MIT Press
ISBN: 0262313510
Category : Social Science
Languages : en
Pages : 261
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Book Description
The experience of networks as the immediate sensing of relations between humans and nonhuman technical elements in assemblages such as viral media and databases. Today almost every aspect of life for which data exists can be rendered as a network. Financial data, social networks, biological ecologies: all are visualized in links and nodes, lines connecting dots. A network visualization of a corporate infrastructure could look remarkably similar to that of a terrorist organization. In An Aesthesia of Networks, Anna Munster argues that this uniformity has flattened our experience of networks as active and relational processes and assemblages. She counters the “network anaesthesia” that results from this pervasive mimesis by reinserting the question of experience, or aesthesia, into networked culture and aesthetics. Rather than asking how humans experience computers and networks, Munster asks how networks experience—what operations they perform and undergo to change and produce new forms of experience. Drawing on William James's radical empiricism, she asserts that networked experience is assembled first and foremost through relations, which make up its most immediately sensed and perceived aspect. Munster critically considers a range of contemporary artistic and cultural practices that engage with network technologies and techniques, including databases and data mining, the domination of search in online activity, and the proliferation of viral media through YouTube. These practices—from artists who “undermine” data to musicians and VJs who use intranetworked audio and video software environments—are concerned with the relationality at the core of today's network experience.
