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Author: Laurie Guest
Publisher:
ISBN: 9781941478813
Category :
Languages : en
Pages : 192
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Book Description
Many organizations think proper treatment of clients is common sense. WRONG. The basics must be taught and reinforced to create the ultimate customer experience. "The 10[ Decision: How Small Change Pays Off Big" shares 11 guiding principles of service, as well as techniques to attract and keep new customers in a way that doesn't cost a fortune.
Author: Laurie Guest
Publisher:
ISBN: 9781941478813
Category :
Languages : en
Pages : 192
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Book Description
Many organizations think proper treatment of clients is common sense. WRONG. The basics must be taught and reinforced to create the ultimate customer experience. "The 10[ Decision: How Small Change Pays Off Big" shares 11 guiding principles of service, as well as techniques to attract and keep new customers in a way that doesn't cost a fortune.
Author: J. Edward Russo
Publisher: Touchstone
ISBN:
Category : Business & Economics
Languages : en
Pages : 308
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Book Description
Two experts in business management show how to avoid the ten common pitfalls that ensanre decision makers. The very latest research in the fields of business and psychology has been distilled into practical training methods that will save readers from ever making a bad decision again.
Author: Suzy Welch
Publisher: Simon and Schuster
ISBN: 1847377211
Category : Self-Help
Languages : en
Pages : 205
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Book Description
Today, the world offers us more options than ever before, but it also forces us to juggle more priorities, to make more choices, and to make them faster. The result: a crisis of doing too much, or not enough, and making our decisions based on impulse, stress or guilt. In 10-10-10Suzy Welch offers an exciting, effective strategy that will help you make the right decision in any situation, at work or at home; with colleagues, family or friends. The rule is deceptively simple: when faced with a decision, consider what the consequences and outcomes of your various options would be in 10 minutes, 10 months, and 10 years. But the results are extraordinary. Using the framework of 10-10-10will allow you to think through your decisions and to match them with the expectations and values you hold dearest. Most importantly, it allows you to chart a path in the direction you want, and to head confidently towards it with focus, balance, and joy.
Author: Roger G. Schroeder
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 796
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Book Description
Author: Carl Spetzler
Publisher: John Wiley & Sons
ISBN: 1119144698
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Add value with every decision using a simple yet powerful framework Few things are as valuable in business, and in life, as the ability to make good decisions. Can you imagine how much more rewarding your life and your business would be if every decision you made were the best it could be? Decision Quality empowers you to make the best possible choice and get more of what you truly want from every decision. Dr. Carl Spetzler is a leader in the field of decision science and has worked with organizations across industries to improve their decision-making capabilities. He and his co-authors, all experienced consultants and educators in this field, show you how to frame a problem or opportunity, create a set of attractive alternatives, identify relevant uncertain information, clarify the values that are important in the decision, apply tools of analysis, and develop buy-in among stakeholders. Their straightforward approach is elegantly simple, yet practical and powerful. It can be applied to all types of decisions. Our business and our personal lives are marked by a stream of decisions. Some are small. Some are large. Some are life-altering or strategic. How well we make those decisions truly matters. This book gives you a framework and thinking tools that will help you to improve the odds of getting more of what you value from every choice. You will learn: The six requirements for decision quality, and how to apply them The difference between a good decision and a good outcome Why a decision can only be as good as the best of the available alternatives Methods for making both "significant" and strategic decisions The mental traps that undermine decision quality and how to avoid them How to deal with uncertainty—a factor in every important choice How to judge the quality of a decision at the time you're making it How organizations have benefited from building quality into their decisions. Many people are satisfied with 'good enough' when making important decisions. This book provides a method that will take you and your co-workers beyond 'good enough' to true Decision Quality.
Author: Harvard Business Review
Publisher: Harvard Business Press
ISBN: 1422191435
Category : Business & Economics
Languages : en
Pages : 194
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Book Description
Learn why bad decisions happen to good managers—and how to make better ones. If you read nothing else on decision making, read these 10 articles. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you and your organization make better choices and avoid common traps. Leading experts such as Ram Charan, Michael Mankins, and Thomas Davenport provide the insights and advice you need to: Make bold decisions that challenge the status quo Support your decisions with diverse data Evaluate risks and benefits with equal rigor Check for faulty cause-and-effect reasoning Test your decisions with experiments Foster and address constructive criticism Defeat indecisiveness with clear accountability
Author: Thomas N. Martin
Publisher: Springer
ISBN: 1137537000
Category : Business & Economics
Languages : en
Pages : 185
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Book Description
Today's world is complex and getting more so each day. Huge multinational corporations, international crisis and fast breaking events require most people to make decisions on a daily basis without the tools to understand the long term impact that today's decision might create. Because most people have never really been trained in how to make important complex decisions most people rely on experience, and 'gut reaction' which is okay for many decisions, but not okay for decision that will have meaningful impact on organizations and individual. Decision makers need to develop the art and science of strategic decision making. Here, Professor Thomas Martin explains the need for decision makers to modify their thinking about how they deal with acquiring and analyzing information in each of the decision-making process steps. This approach requiring thinking modification will lengthen the process, make it more complex, and to some more arduous, but the comprehensiveness of the new thinking approach should lead to improved and more effective decision making. In this book, Dr. Martin presents a thinking modification framework that asserts that in the decision-making process, there are three situational states — a current state, future state, and a transitional state that one must deliberate in finding a solution. For each of these situational states, Martin develops an identical five-step process to determine the best decision to make. The steps of this process include: • Change-Needing Situational Analysis • Challenge Framing & Causal Analysis • Generating Solution Ideas • Choosing a Solution Set • Implementation and Aftermath Planning This book will appeal to decision makers, leaders, and students of management who want a specific framework that details the process behind making strategic, well-informed decisions.
Author: Robin Gregory
Publisher: John Wiley & Sons
ISBN: 1444333410
Category : Mathematics
Languages : en
Pages : 315
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Book Description
This book outlines the creative process of making environmental management decisions using the approach called Structured Decision Making. It is a short introductory guide to this popular form of decision making and is aimed at environmental managers and scientists. This is a distinctly pragmatic label given to ways for helping individuals and groups think through tough multidimensional choices characterized by uncertain science, diverse stakeholders, and difficult tradeoffs. This is the everyday reality of environmental management, yet many important decisions currently are made on an ad hoc basis that lacks a solid value-based foundation, ignores key information, and results in selection of an inferior alternative. Making progress – in a way that is rigorous, inclusive, defensible and transparent – requires combining analytical methods drawn from the decision sciences and applied ecology with deliberative insights from cognitive psychology, facilitation and negotiation. The authors review key methods and discuss case-study examples based in their experiences in communities, boardrooms, and stakeholder meetings. The goal of this book is to lay out a compelling guide that will change how you think about making environmental decisions. Visit www.wiley.com/go/gregory/ to access the figures and tables from the book.
Author: Anup Pandey
Publisher:
ISBN:
Category :
Languages : en
Pages : 64
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Book Description
Most of the decisions taken by us are given a very little thought. Right? Does that always work for you? Well, it certainly doesn’t work for children especially when it comes to making big decisions. They do make good number of decisions every day. They make decisions about what to wear, what to eat, what they are going to do in the evening. Our children should avoid unwanted consequences by learning how to make the right decisions. Well, this book “10/10 Decision Making for Smart Kids” solves most of the mystery around decision making for our children. It outlines the fact that when we have to make BIGGER decisions, it can be helpful to break the decision-making process into small steps and so many other vital key points. If you want to go on reading about Decision Making Skills, what are you waiting for!
Author: Mikael Krogerus
Publisher: W. W. Norton & Company
ISBN: 0393241343
Category : Business & Economics
Languages : en
Pages : 176
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Book Description
A short, sharp guide to tackling life’s biggest challenges: understanding ourselves and making the right choices. Every day offers moments of decision, from what to eat for lunch to how to settle a dispute with a colleague. Still larger questions loom: How can I motivate my team? How can I work more efficiently? What is the long tail anyway? Whether you’re a newly minted MBA, a chronic second-guesser, or just someone eager for a new vantage point, The Decision Book presents fifty models for better structuring, and subsequently understanding, life’s steady challenges. Interactive and thought-provoking, this illustrated workbook offers succinct summaries of popular strategies, including the Rubber Band Model for dilemmas with many directions, the Personal Performance Model to test whether to change jobs, and the Black Swan Model to illustrate why experience doesn’t guarantee wisdom. Packed with familiar tools like the Pareto Principle, the Prisoner’s Dilemma, and an unusual exercise inspired by Warren Buffet, The Decision Book is the ideal reference for flexible thinkers.
