Telephone Skills That Satisfy Customers PDF Download
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Author: Rick Conlow
Publisher:
ISBN: 9781426031250
Category : Customer relations
Languages : en
Pages : 113
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Book Description
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.
Author: Rick Conlow
Publisher:
ISBN: 9781426031250
Category : Customer relations
Languages : en
Pages : 113
Get Book Here
Book Description
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.
Author: Rick Conlow
Publisher:
ISBN: 9781426018466
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.
Author: Logical Operations
Publisher:
ISBN: 9781424623938
Category :
Languages : en
Pages :
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Book Description
Author: Patrick Forsyth
Publisher: CIPD Publishing
ISBN: 9780852928653
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author: Lloyd Finch
Publisher: Crisp Learning
ISBN: 9781426018541
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Author: Lloyd Finch
Publisher: Crisp Learning
ISBN:
Category : Business & Economics
Languages : en
Pages : 84
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Book Description
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Author: Lloyd C. Finch
Publisher: Crisp Learning
ISBN: 9781426031243
Category : Customer services
Languages : en
Pages : 119
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Book Description
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Author: Lloyd Finch
Publisher:
ISBN:
Category : Industrial management
Languages : en
Pages : 118
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Book Description
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Author: John A. Woods
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814415795
Category : Consumers' leagues
Languages : en
Pages : 436
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Book Description
Author: Nancy J. Friedman
Publisher: Crisp Learning
ISBN: 9781560523017
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
A vital reference tool for anyone who represents an organization on the telephone.
