Telephone Courtesy & Customer Service PDF Download

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Telephone Courtesy & Customer Service

Telephone Courtesy & Customer Service PDF Author: Lloyd Finch
Publisher: Crisp Learning
ISBN:
Category : Business & Economics
Languages : en
Pages : 84

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Book Description
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.