Telemarketing Skills Training Manual PDF Download
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Author: Sandra Ambrose
Publisher: Prentice Hall
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
Author: Sandra Ambrose
Publisher: Prentice Hall
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
Author: Ellen Bendremer
Publisher:
ISBN: 9781422353110
Category :
Languages : en
Pages : 253
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Book Description
Offers expert insight & proven strategies for utilizing the telephone as a powerful & effective sales tool. Gives you the valuable info. you need to develop, improve upon, & fully utilize your telephone sales skills, allowing you to close more sales over the telephone & generate higher revenues. Contents: the power of telesales; making money as a telemarketer; the right sales message is critical; your attitude is everything; using your voice as a sales tool; closing the sale; perfecting your skills; telemarketing (TM) scripts; sales techniques & TM tools; common mistakes to avoid; prepare to kick off your TM efforts; know the laws; don't get caught up in TM fraud; & make sure your legitimate pitch doesn't sound like a scam.
Author: Claes Simonsen
Publisher:
ISBN: 9788292944127
Category :
Languages : en
Pages : 192
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Book Description
Telemarketing is one of the fastest-growing industries in the world. It is also one of the industries with the greatest salary differences. While the majority of telemarketers make around the national average wage, the top phone sellers today make more than $1 million per year - some much more. This book explains what it takes to join the top of the phone seller elite. It will teach you not to call to talk, but to call to sell. It explains in-depth what generates a sale and it deals with call technique step by step, from cold call openers to asking for credit cards on the phone. Follow the advice of one of the world's leading sales coaches and an expert in phone selling techniques to take your career to the next level. The no-nonsense approach will provide all the tools you need to turn cold calls and leads into deals. Learn how to deal with common phone sales obstacles and how to properly handle gatekeepers, voice mail, difficult clients and customer complaints. Use these simple techniques to turn customer objections into stepping-stones for your close. This book will make your pitch stronger and commissions higher. Give yourself the edge and join the phone seller elite.
Author: Darlene Maciuba-Koppel
Publisher: Sterling Publishing (NY)
ISBN:
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
Author: Josiane Feigon
Publisher: AMACOM
ISBN: 0814414664
Category : Business & Economics
Languages : en
Pages : 273
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Book Description
In an age of telesales and digital selling, this award-winning business book pinpoints the ten skills essential to high-efficiency, high-success sales performance based on the author’s TeleSmart 10 System for Power Selling. Bestselling author and TeleSmart Communications president Josiane Feigon equips salespeople with the powerful tools they need to open stronger, build trust faster, handle objections better, and close more sales when dealing with customers they can’t see face-to-face. In Smart Selling on the Phone and Online, you’ll learn how to: overcome ten different forms of “paralysis” and reestablish momentum; sell in sound bites, not long-winded speeches; ask the right questions to reveal customer needs; navigate around obstacles to get to the power buyer; and prioritize and manage your time so that more of it is spent actually selling. The world of selling keeps changing, and sales professionals are on the front line of innovation to keep profits flowing. Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of sales 2.0 and become a true sales warrior.
Author: Karen Sladyk
Publisher: SLACK Incorporated
ISBN: 9781556427015
Category : Occupational therapy
Languages : en
Pages : 230
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Book Description
Are you a student preparing for the NBCOT exam? Looking for only one study guide to help you prepare for this important day? Wondering what thousands of your peers and fellow students have relied on for their studying needs? The answer is the OTA Exam Review Manual-now available in a completely updated and revised second edition with over 550 questions. This invaluable study tool is designed to guide students through the studying process from start to finish. With a redesigned question format to match the NBCOT exam, more questions, and an on-line testing component, this second edition is a study guide that inspires critical thinking. Karen Sladyk and her co-authors incorporate domain-, task-, and knowledge-style questions as a way to prepare students for the pace of the NBCOT exam. This collection of questions enables students to think logically for the answers, not just practice for the exam. The OTA Exam Review Manual, Second Edition also includes an on-line testing component. With 250 questions (50 more than the previous edition), this feature assists students with integrated learning and the ability to maximize their computer testing skills. Covering topics such as study techniques, content outlines, fieldwork, and life after the exam, the OTA Exam Review Manual, Second Edition is the most current and extensive review on the market for OTA students. Features: Contains 550 questions (50 more than the previous edition) divided into 11 one-hour test period simulations Redesigned question format to match new NBCOT exam Includes a new user-friendly, on-line testing component incorporating domain-style questions from the book Worksheets, time organizers, and appendix resources
Author: Tony Morris
Publisher: John Wiley & Sons
ISBN: 0857089625
Category : Business & Economics
Languages : en
Pages : 406
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Book Description
Practical, real-world sales advice you can apply immediately to improve your numbers In Coffee’s For Closers: The Best Real Life Sales Book You’ll Ever Read, veteran sales leader and coach Tony Morris delivers a can’t-miss, hands-on guide to becoming the best salesperson you can be. This is not a book filled with high-level theories – rather it is a book that offers innovative and easy-to-understand sales techniques you can apply immediately and integrate into your daily life as a salesperson. In the book, you’ll explore tried-and-true, step-by-step tutorials on getting past gatekeepers, cold-calling, questioning, listening to customers, and crafting airtight proposals. You’ll also find: Expert tips on gaining commitment and closing, as well as advice on how to handle prospects’ objections and stalling tactics Ways to generate leads, build rapport with customers, prepare for your next sales call, and even manage your time wisely Strategies for handling rejection - a frequently encountered experience for every salesperson A practical blueprint for sales success that is heavily informed by real-world experience and commonsense, Coffee’s For Closers will become one of those essential resources you rely on to inform your everyday approach to sales.
Author: Anthony Stears
Publisher: Lulu.com
ISBN: 129155503X
Category : Business & Economics
Languages : en
Pages : 122
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Book Description
If you're in business, for yourself or employed, and you're responsible for finding or generating new business opportunities but struggle to stand out, or get in front of potential customers then this book will help. This book aims to cure that feeling of "phone phobia" and give you the skills and techniques to improve your success rate, both on the phone and face to face. This book deals with everything that should be in your head as well as what should be coming out of your mouth, addressing topics like: - Avoiding rejection - Getting past the gatekeeper - Building rapport quickly over the phone - How to take control of your calls - Self-motivation and discipline for telemarketers and home workers By the end of this book you will know exactly who you should be calling, what to say and have a host of helpful tips of how to win people over in business.
Author: Hal Becker
Publisher: Morgan James Publishing
ISBN: 1600373488
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
Becker understands that hard work, common sense, and close attention to customer needs are trademarks of a good salesperson. His book echoes that same insight for those who want to achieve sales success.
Author: Melvin L. Silberman
Publisher: John Wiley & Sons
ISBN: 1118972015
Category : Business & Economics
Languages : en
Pages : 453
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Book Description
The all-time bestselling training handbook, updated for new technologies and roles Active Training turns instructional design on its head by shifting the emphasis away from the instructor, and on to the learner. Comprehensively updated to reflect the many developments in the field, this new fourth edition covers the latest technologies and applications, the evolving role of the trainer, and how new business realities impact training, advancing new evidence-based best practices for new trainer tasks, skills, and knowledge. Up to date theory and research inform the practical tips and techniques that fully engage learners and help them get the most out of sessions, while updated workplace examples and revised templates and worksheets help bring these techniques into the classroom quickly. You'll gain insight into improving training evaluation by using Return on Expectations (ROE), learn how to extend the value of training programs through transfer of learning, and develop fresh, engaging methods that incorporate state-of-the-art applications. Active Training designs offer just the right amount of content; the right balance of affective, behavioral, and cognitive learning; a variety of approaches; real-life problem solving; gradual skill-building; and engaging delivery that uses the participants' expertise as a foundation for learning. This book is the classic guide to employing Active Training methods effectively and appropriately for almost any topic. Learn how the trainer's role has changed Engage learners through any training delivery method Inspire collaboration and innovation through application Overcome the challenges trainers face in the new business environment Active Training methods make training sessions fun, engaging, relevant, and most importantly, effective. Participants become enthusiastic about the material, and view sessions as interesting challenges rather than as means to fulfill requirements. To bring these widely endorsed methods into your training repertoire, Active Training is the complete practical handbook you need.
