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Author: Kristin E. Robertson
Publisher: Spectacular Support Centers
ISBN: 0971340692
Category : Customer services
Languages : en
Pages : 294
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Book Description
Author: Kristin E. Robertson
Publisher: Spectacular Support Centers
ISBN: 0971340692
Category : Customer services
Languages : en
Pages : 294
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Book Description
Author: Andrew Sanchez
Publisher: Apress
ISBN: 1430225483
Category : Business & Economics
Languages : en
Pages : 275
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Book Description
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Author: Joe Fleischer
Publisher: CRC Press
ISBN: 1482280760
Category : Computers
Languages : en
Pages : 273
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Book Description
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Author: Kathleen A. King Thorius
Publisher: Teachers College Press
ISBN: 0807781673
Category : Education
Languages : en
Pages : 209
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Book Description
Based on the author’s experience leading equity-focused technical assistance centers, this book details approaches to partnering with educators and other stakeholders to eliminate racial disproportionality in special education. Because of its historical and current relevance as an indicator of systemic oppression, Thorius centers disproportionality as a crucial issue to be addressed through technical assistance partnerships. For these partnerships to be successful, technical assistance providers must: (1) support partners in engaging with systemic and individual oppressions that contribute to inequities at the intersections of racism and ableism, and (2) introduce their partners to resources that mediate learning about and developing locally relevant solutions that abolish racism and ableism in tandem. Equity Expansive Technical Assistance for Schools provides a research-based framework for conducting technical assistance, including vignettes and facilitation guides that educational leaders can use to address disproportionality in special education within their local contexts. Book Features: Detailed protocols for professional dialogue toward eliminating racial disproportionality in special education.Expanded definitions and descriptions of disproportionality as an issue of ableism, as well as racism.Real-life examples of technical assistance and professional development partnership activities that improve conditions leading to, and outcomes of, disproportionality.
Author: Paul Elkmann
Publisher: Taylor & Francis
ISBN: 131539913X
Category : Social Science
Languages : en
Pages : 379
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Book Description
This book provides a history of emergency planning with respect to nuclear power plant accidents from the 1950’s to the 2000’s. It gives an overview of essential concepts that a working emergency planner should know, including brief overviews of the health physics and plant engineering that applies to emergency planning. Each chapter covers topics unique to radiological planning that distinguish it from planning for natural disasters. Some of the topics include processes that damage fuel, reactor source terms, basic dispersion theory, protective measures for the public and emergency worker, environmental surveys, and the essential elements of a drill and exercise program. Emergency Planning for Nuclear Power Plants is not intended as a guide to meeting regulatory requirements but provides an understanding of the essential concepts and language of radiological planning, so the planner can apply those concepts to their particular situation.
Author: United States. Congress. House. Committee on Science and Technology. Subcommittee on Energy Research, Development, and Demonstration (Fossil Fuels)
Publisher:
ISBN:
Category : Power resources
Languages : en
Pages : 3192
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Book Description
Author: United States. Congress. Senate. Committee on Environment and Public Works
Publisher:
ISBN:
Category : Environmental law
Languages : en
Pages : 578
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Book Description
Author: United States. Congress. Senate. Committee on Environment and Public Works. Subcommittee on Nuclear Regulation
Publisher:
ISBN:
Category : Nuclear power plants
Languages : en
Pages : 564
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Book Description
Author: Kevin Balfe
Publisher:
ISBN:
Category : Occupational retraining
Languages : en
Pages : 180
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Book Description
Author: United States. Navy Department. Office of the Assistant Secretary (Financial Management and Comptroller)
Publisher:
ISBN:
Category :
Languages : en
Pages : 504
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Book Description
