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Author: Vance Morris
Publisher: Createspace Independent Publishing Platform
ISBN: 9781721677177
Category :
Languages : en
Pages : 172
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Book Description
80% of companies say they give great service... Only 8% of customers say those companies give great service 3 in 5 Americans would try a new brand or company for a better service experience Customer service has gotten so bad that 7 in 10 Americans said they were willing to spend more with companies that they believe provide excellent customer service These statistics are as scary as being stuck on It's A Small World for anything more than a minute. But they do not have to define you and your company. You can create a service powerhouse in your company that your competitors will never copy, they are too lazy and slothful. Trust me, if all companies emulated the service provided at Walt Disney World, Ritz Carlton or Zappos, these companies would not stand out as they do. They know: Customer service is not a department. Customer service is not an afterthought. So what can you do? Where do you start? You start right here. In this little book, you will learn many of the secrets of how Disney creates such magical experiences every day, year after year, decade after decade. This is not theory being spewed by some corporate trainer or human resources person that has never worked a day in operations. (No offense to trainers and HR professionals intended) This book covers the exact strategies that I used when I was a Disney Leader. If you have the dedication and drive, you can implement these same strategies in your business or practice. Essentially, if you serve people, this book is for you. Dentist, Day Care, Carpet Cleaner, Computer Repair, Bank, Hotel, or Plummer, it does not matter. You can be the Disney of your industry. I now conduct intensive interactive 3 day "in-the-parks" workshops designed to reveal the secrets that the Walt Disney Company uses on a daily basis to create happiness for guests and profits for shareholders. You get the exact model (Strategies, Tactics and Workbooks) that I used to manage and design some of Disney's iconic restaurants and attractions that delivered world class service and profitability.
Author: Vance Morris
Publisher: Createspace Independent Publishing Platform
ISBN: 9781721677177
Category :
Languages : en
Pages : 172
Get Book Here
Book Description
80% of companies say they give great service... Only 8% of customers say those companies give great service 3 in 5 Americans would try a new brand or company for a better service experience Customer service has gotten so bad that 7 in 10 Americans said they were willing to spend more with companies that they believe provide excellent customer service These statistics are as scary as being stuck on It's A Small World for anything more than a minute. But they do not have to define you and your company. You can create a service powerhouse in your company that your competitors will never copy, they are too lazy and slothful. Trust me, if all companies emulated the service provided at Walt Disney World, Ritz Carlton or Zappos, these companies would not stand out as they do. They know: Customer service is not a department. Customer service is not an afterthought. So what can you do? Where do you start? You start right here. In this little book, you will learn many of the secrets of how Disney creates such magical experiences every day, year after year, decade after decade. This is not theory being spewed by some corporate trainer or human resources person that has never worked a day in operations. (No offense to trainers and HR professionals intended) This book covers the exact strategies that I used when I was a Disney Leader. If you have the dedication and drive, you can implement these same strategies in your business or practice. Essentially, if you serve people, this book is for you. Dentist, Day Care, Carpet Cleaner, Computer Repair, Bank, Hotel, or Plummer, it does not matter. You can be the Disney of your industry. I now conduct intensive interactive 3 day "in-the-parks" workshops designed to reveal the secrets that the Walt Disney Company uses on a daily basis to create happiness for guests and profits for shareholders. You get the exact model (Strategies, Tactics and Workbooks) that I used to manage and design some of Disney's iconic restaurants and attractions that delivered world class service and profitability.
Author: Bronislaw Malinowski
Publisher:
ISBN:
Category : Barter
Languages : en
Pages : 640
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Book Description
Author: Michael Filimowicz
Publisher: Routledge
ISBN: 1000575829
Category : Social Science
Languages : en
Pages : 78
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Book Description
Systemic Bias: Algorithms and Society looks at issues of computational bias in the contexts of cultural works, metaphors of magic and mathematics in tech culture, and workplace psychometrics. The output of computational models is directly tied not only to their inputs but to the relationships and assumptions embedded in their model design, many of which are of a social and cultural, rather than physical and mathematical, nature. How do human biases make their way into these data models, and what new strategies have been proposed to overcome bias in computed products? Scholars and students from many backgrounds, as well as policy makers, journalists, and the general reading public will find a multidisciplinary approach to inquiry into algorithmic bias encompassing research from Communication, Art, and New Media.
Author: Paul U. Unschuld
Publisher: Univ of California Press
ISBN: 9780520062160
Category : Medical
Languages : en
Pages : 446
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Book Description
In the first comprehensive and analytical study of therapeutic concepts and practices in China, Paul Unschuld traces the history of documented health care from its earliest extant records to present developments.
Author: Susan Greenwood
Publisher: Routledge
ISBN: 1000184404
Category : Social Science
Languages : en
Pages : 247
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Book Description
Anthropology's long and complex relationship to magic has been strongly influenced by western science and notions of rationality. This book takes a refreshing new look at modern magic as practised by contemporary Pagans in Britain. It focuses on what Pagans see as the essence of magic - a communication with an otherworldly reality. Examining issues of identity, gender and morality, the author argues that the otherworld forms a central defining characteristic of magical practice. Integrating an experiential ethnographic approach with an analysis of magic, this book asks penetrating questions about the nature of otherworldly knowledge and argues that our scientific frameworks need re-envisioning. It is unique in providing an insider's view of how magic is practised in contemporary western culture.
Author: Piotr Sadowski
Publisher: Bloomsbury Publishing
ISBN: 1350240680
Category : Literary Criticism
Languages : en
Pages : 273
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Book Description
Against the background of often esoteric literature in semiotics, this book offers a fresh and rigorous new interpretation of how to approach the study of communication, signs and meaning. Grounded in a deductive theory of interacting systems, Piotr Sadowski's book provides an accessible account of the hierarchy of communication. Divided into two parts, this book argues in the first section that a deductive semiotic theory generates communication situations of increasing complexity, from contiguous communication to indirect, referential forms based on indexical, iconic, and symbolic signs. Within this system, Sadowski explains how key concepts of the semiotic model such as information, parainformation and metainformation can account for degrees of cognitive complexity of communication processes, including the perception and interpretation of signs on literal and figurative levels. After this clear, step-by-step exposition of the theory of interacting systems, Systemic Semiotics then explores various applications of this theory, providing new insights into problems subsumed under communication studies, cultural theory, literary and film studies, and psychology.
Author: Noel L. Brann
Publisher: SUNY Press
ISBN: 9780791439616
Category : Religion
Languages : en
Pages : 376
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Book Description
An examination of Trithemius's "magical theology," which argued for the compatibility of magic and Christian doctrines, and its influence during the Renaissance and Reformation.
Author: Bronislaw Malinowski
Publisher: SEVERUS Verlag
ISBN: 3863476476
Category : Science
Languages : en
Pages : 609
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Book Description
As part of Papua New Guinea, the Trobriant Islands are located in a bordering sea of the Pacific Ocean. At the beginning of the 20th century the anthropologist Bronislaw Malinowski was one of the first to explore the archipelago in the South Sea and its inhabitants. In the context of his work he discovered that Freund’s psychoanalytic universality thesis regarding the Oedipus complex is not true for the islanders. In this first volume out of three, Malinowsky deals with the tribal economics and social organizations as well as the trobriandan gardening techniques and the magic within this kind of work.
Author: Royal Geographical Society (Great Britain)
Publisher:
ISBN:
Category : Scientific expeditions
Languages : en
Pages : 322
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Book Description
Author: Bronislaw Malinowski
Publisher: Routledge
ISBN: 1134556942
Category : Literary Criticism
Languages : en
Pages : 584
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Book Description
The first part of a two volume classic devoted to the agriculture and agricultural rites of the Trobriand Islanders. This work looks at the signigicance of agriculture in the Trobriand Islands.
