Management Lessons from the Mayo Clinic (PB) PDF Download
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Author: Leonard L. Berry
Publisher: McGraw Hill Professional
ISBN: 0071590749
Category : Business & Economics
Languages : en
Pages : 310
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Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Author: Leonard L. Berry
Publisher: McGraw Hill Professional
ISBN: 0071590749
Category : Business & Economics
Languages : en
Pages : 310
Get Book Here
Book Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Author:
Publisher: EduGorilla Community Pvt. Ltd.
ISBN: 9358808357
Category : Education
Languages : en
Pages : 2058
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Book Description
Author: Hank Marquis
Publisher: The Stationery Office
ISBN: 9780117063648
Category : Computer networks
Languages : en
Pages : 124
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Book Description
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
Author: Lendal H. Kotschevar
Publisher: John Wiley & Sons
ISBN: 0470140534
Category : Technology & Engineering
Languages : en
Pages : 146
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Book Description
Management by Menu is an invaluable resource for its presentation of the menu as a central theme that influences all foodservice functions. Its unique perspective of tying the menu to overall management principles provides the future manager with the "big picture" of the operation of a restaurant.
Author: Denise Fattorusso
Publisher: Jones & Bartlett Learning
ISBN: 9780763725044
Category : Business & Economics
Languages : en
Pages : 374
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Book Description
A Case Manager's Study Guide: Preparing for Certification is the most comprehensive, print & electronic combination study guide for case management certification available on the market. It is designed specifically for study for the largest & most well-respected exam - the Certified Case Manager Exam (CCM). This study guide is organized to help you focus on the areas recommended for study by the certification board. The pre-test in the study guide helps you assess what areas of the text you should focus on most. More than 600 questions throughout the study guide are written in the formats favored by the CCM. Interactive CD-ROM software makes it easier, faster & more fun to study & learn. The software automatically scores your practice tests overall & by subject areas so you can assess your strengths & weaknesses; allows you to simulate the real test by taking timed tests; instantly provides the answers & explanatory text to the questions you missed; allows you to take as many practice exams as you want, with questions selected randomly by the software.
Author: Andrew Josey
Publisher: Van Haren
ISBN: 9401805059
Category : Education
Languages : en
Pages : 297
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Book Description
This title is a Study Guide preparing for the ArchiMate 2 Part 1 and 2 Examinations. It gives an overview of every learning objective for the ArchiMate certification syllabus and in-depth coverage on preparing and taking the ArchiMate 2 Examinations. It is specifically designed to help individuals prepare for certification.This Study Guide is excellent material for: Individuals who require a basic understanding of the ArchiMate modeling language; Professionals who are working in roles associated with an architecture project and who need to understand architecture artefacts developed using the ArchiMate modelling language; Individuals who want to achieve a recognized qualification to demonstrate their knowledge of the ArchiMate modelling language.A prior knowledge of Enterprise Architecture and architecture modelling is advantageous but not required. While reading this Study Guide, the reader should refer to the ArchiMate Version 2.1 Specification (manual), available as hard copy and eBook, from www.vanharen.net and online booksellers, and also available online at www.opengroup.org.
Author: Andrew Josey
Publisher: Van Haren
ISBN: 9401801940
Category : Architecture
Languages : en
Pages : 197
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Book Description
This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This 2nd Edition of the document has been updated to align with the IT4IT Reference Architecture, Version 2.1. This Study Guide is excellent material for: • Individuals who require a basic understanding of the IT4IT Reference Architecture • IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective A prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it.
Author: Victor Ashiedu
Publisher: iTechguides.com
ISBN: 0993060307
Category : Computers
Languages : en
Pages : 332
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Book Description
Do you want to pass exam 70-411 in one shot, and gain real-life enterprise skills? You have found the right book! I wrote this book while I was preparing for the same exam and passed with this same material! This book also contains a complete guide to build your own lab and practice every exam objective in detail. It is written by a Windows Systems Administrator with over 12 years’ experience and focuses on two key goals: 1. Pass exam 70-411 in one shot. 2. Gain real-life enterprise skills to defend your certification. Written with the Microsoft’s official 70-411 exam objectives (Including Windows Server 2012 R2), it covers the following objectives assessed in the exam: Chapter 1: Deploy, Manage and Maintain Servers Chapter 2: Configure File and Print Services Chapter 3: Configure Network Services and Access Chapter 4: Configure a Network Policy Server Infrastructure Chapter 5: Configure and Manage Active Directory Chapter 6: Configure and Manage Group Policy Each section begins with short theoretical information about the subject, followed by a step-by-step lab guide. All labs have been fully tested and verified. Exam 70-411 counts as credit toward MCSA and MCSE certifications. Your search stops here. Buy this book now and pass your 70-411 exam in one shot!
Author: Skinner
Publisher: Jones & Bartlett Learning
ISBN: 1284114880
Category : Business & Economics
Languages : en
Pages : 467
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Book Description
Preceded by A case manager's study guide / Denise Fattorusso, Campion Quin. 4th ed. c2013.
Author: Clayton W. Barrows
Publisher: John Wiley & Sons
ISBN: 047028546X
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
Introduction to Management in the Hospitality Industry, Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible.
