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Author: National Library of Medicine (U.S.)
Publisher:
ISBN:
Category : Medicine
Languages : en
Pages : 416
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Book Description
Author: National Library of Medicine (U.S.)
Publisher:
ISBN:
Category : Medicine
Languages : en
Pages : 416
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Book Description
Author:
Publisher:
ISBN:
Category : Research
Languages : en
Pages : 28
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Book Description
Author: Andrew Hiles, Hon FBCI, EIoSCM
Publisher: Rothstein Publishing
ISBN: 1931332991
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.
Author: Andrew Hiles
Publisher: Rothstein Associates Inc
ISBN: 9781931332132
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.
Author:
Publisher:
ISBN:
Category : Science
Languages : en
Pages : 1266
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Book Description
Author: María Luz Celaya Villanueva
Publisher: Edicions Universitat Barcelona
ISBN: 8447529320
Category :
Languages : en
Pages : 91
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Book Description
En el context dels nous ensenyaments, i en el nostre cas amb la implantació d’assignatures de Lingüística Aplicada Anglesa per primera vegada el curs 1994-95, aquest text-guia pretén oferir als estudiants les nocions fonamentals de l’adquisició de l’anglés com a segona llengua des d’una perspectiva teoricopràctica. S’inclouen doncs conceptes com el paper de la llengua materna o les variables de l’aprenent juntament amb l’anàlisi d’estudis empírics sobre adquisició de l’anglès o les bases per a dur a terme.investigació en aquest camp.
Author: United States. Department of the Army
Publisher:
ISBN:
Category : Personnel management
Languages : en
Pages : 88
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Book Description
Author: Wayne A. Wiegand
Publisher: Bloomsbury Publishing USA
ISBN: 0313080380
Category : Language Arts & Disciplines
Languages : en
Pages : 205
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Book Description
This work records the accomplishments of the leaders of library science with 51 thoroughly researched biographies of individuals whose contributions have profoundly influenced the profession's history. The biographical sketches, ranging in length from 1,400 to 4,000 words, were researched, written, and reviewed by noted authorities in the library and information science community.
Author: Siglinde Clementi
Publisher: Taylor & Francis
ISBN: 1000936309
Category : History
Languages : en
Pages : 227
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Book Description
This book addresses early modern concepts of the body and the self – focussing on three self-narratives authored by the nobleman Osvaldo Ercole Trapp (1634–1710), a body description from head to foot, autobiographical writings, and a brief chronicle of the House of Trapp-Caldonazzo. Approaching the complex theme of the question of the early modern self and the historical body, this book intertwines consistent contextualisation and historicisation of self-interpretation and biography. This is done in three steps: first, the content and function of these self-narratives are analysed with reference to current research on early modern self-narratives. In a second step, the life and family history of Osvaldo Ercole Trapp are examined from a microhistorical perspective and placed within the context of the early modern history of Tyrol’s nobility. A third step then goes into detail on individual contexts and discourses that refine one’s comprehension of these self-narratives: noble masculinity; family, house and line; theories of procreation and education; body experience and body images. It combines textual analysis, historical anthropology with a strong gender-historical perspective, microhistory and the history of the body as a history of experience and discourse. With this approach, the study makes an innovative contribution to early modern studies on self-narratives, social history of early modern nobility and the history of the body as the history of experience and discourse. This volume will be of interest to students and scholars alike interested in intellectual, social and cultural history.
Author: Allen Kent
Publisher: CRC Press
ISBN: 9780824720223
Category : Language Arts & Disciplines
Languages : en
Pages : 506
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Book Description
"The Encyclopedia of Library and Information Science provides an outstanding resource in 33 published volumes with 2 helpful indexes. This thorough reference set--written by 1300 eminent, international experts--offers librarians, information/computer scientists, bibliographers, documentalists, systems analysts, and students, convenient access to the techniques and tools of both library and information science. Impeccably researched, cross referenced, alphabetized by subject, and generously illustrated, the The Encyclopedia of Library and Information Science provides an outstanding resource in 33 published volumes with 2 helpful indexes."
