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Author: Ken Blanchard
Publisher: Sourcebooks, Inc.
ISBN: 1492630497
Category : Business & Economics
Languages : en
Pages : 58
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Book Description
From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart. His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
Author: Ken Blanchard
Publisher: Sourcebooks, Inc.
ISBN: 1492630497
Category : Business & Economics
Languages : en
Pages : 58
Get Book Here
Book Description
From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart. His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
Author: Ken Blanchard
Publisher: Berrett-Koehler Publishers
ISBN: 1523000643
Category : Business & Economics
Languages : en
Pages : 185
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Book Description
Leadership legend and bestselling author Ken Blanchard and trust expert and thought leader Randy Conley present this carefully curated collection of fifty-two essential leadership principles that are easy to implement and practice. Effective leadership is an influence process where leaders implement everyday, commonsense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In Simple Truths of Leadership, legendary servant leadership expert Ken Blanchard, whose books have sold millions of copies worldwide, and his colleague Randy Conley, known and recognized for his many years of thought leadership and expertise in the field of trust, share fifty-two Simple Truths about leadership that will help leaders everywhere make commonsense leadership common practice. Readers will discover profound, memorable, and in some cases counterintuitive leadership wisdom such as • Who should make the first move to extend trust • What role a successful apology plays in building trust • When to use different strokes (leadership styles) for different folks—and for the same folks • Where the most important part of leadership happens • How to create autonomy through boundaries • Why the key to developing people is catching them doing something right A fun, easy read that will make a positive difference in leadership and organizational success, Simple Truths of Leadership will show readers how to incorporate simple but essential practices into their leadership style, build trust through servant leadership, and enhance their own lives and the lives of everyone around them.
Author: Kent Nerburn
Publisher: New World Library
ISBN: 1608686175
Category : Religion
Languages : en
Pages : 116
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Book Description
Seldom does a book come along that speaks to the core issues of life with such clarity and wisdom. This profound book is deeply informed by the spiritual traditions of the West, the Far East, and the Native Americans, with whom the author has worked. It is a small treasure of wisdom about life's deepest issues. From the Book . . . ON EDUCATION & LEARNING The true measure of your education is not what you know, but how you share what you know with others. ON MONEY People who measure their money against their desires will never be happy, because there will always be another desire waiting to lure them. People who measure their money against their needs can gain control over their lives by gaining control over their needs. ON LOVE Love has its own time, its own season, and its own reasons for coming and going. You cannot bribe it or coerce it or reason it into staying. If it chooses to leave your heart or the heart of your lover, there is nothing you can do and nothing you should do. Be glad that it came to live for a moment in your life. If you keep your heart open, it will surely come again.
Author: Mac Anderson
Publisher: Sourcebooks, Inc.
ISBN: 1608101274
Category : Business & Economics
Languages : en
Pages : 109
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Book Description
You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
Author: Tracy Brower PhD
Publisher: Sourcebooks, Inc.
ISBN: 172823090X
Category : Business & Economics
Languages : en
Pages : 156
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Book Description
A compelling and practical guide, tailored to help you achieve balance, fulfillment, and joy in your professional life. The Secrets to Happiness at Work book brings together proven strategies from positive psychology, mindfulness, and personal growth to transform your work experience. Dr. Tracy Brower, PhD, MM, MCRw is a sociologist and an award-winning speaker and has over 25 years of experience working with global clients to achieve business results. Her work has been featured in TEDx, The Wall Street Journal, Inc. Magazine, and Fortune.com. Within the pages of this transformative guide, you will discover: Key principles of positive psychology to help you improve job satisfaction Practical mindfulness techniques to reduce stress and improve focus Personal growth strategies to unlock your potential and improve performance Tips on achieving work-life balance to enhance overall well-being Insights on fostering a positive work culture and nurturing professional relationships This guide is not just for those feeling dissatisfied in their current position, but for anyone seeking to boost their happiness at work. From managers aiming to improve workplace morale, to individuals seeking personal growth and satisfaction, The Secrets to Happiness at Work is an invaluable tool for creating a more positive and productive professional life. An ideal read for career coaches, HR professionals, corporate trainers, or anyone looking to improve their work life.
Author: Maura Thomas
Publisher: Sourcebooks, Inc.
ISBN: 1728234840
Category : Business & Economics
Languages : en
Pages : 61
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Book Description
Are you tired of feeling overwhelmed by never-ending to-do lists? Do you struggle to prioritize tasks and accomplish your goals efficiently? Productivity expert Maura Thomas unveils her proven system to transform your chaotic to-do list into a powerful tool of organizational success. By harnessing the power of optimal productivity strategies, Thomas equips you with the techniques necessary to skyrocket your efficiency and time management to achieve personal and professional success. Inside these pages, you'll discover: Personalized Roadmap: Develop a personalized productivity blueprint tailored to your unique needs, ensuring maximum focus and motivation. Streamlined Workflow: Learn how to optimize your work processes and leverage technology to enhance efficiency and reduce stress. Actionable Insights: Gain practical tips and techniques to overcome procrastination, boost concentration, and sustain long-term productivity gains. Work-Life Integration: Discover the secrets to achieving work-life balance by incorporating self-care, mindfulness, and boundary-setting practices into your daily routine. With From To-Do to Done as your guide, you'll finally conquer stress, eliminate distractions, and reclaim control over your time. Don't settle for a life of busyness. Transform your to-do list into a powerful productivity tool and experience the satisfaction of true accomplishment.
Author: Andy Andrews
Publisher: Thomas Nelson Inc
ISBN: 1608100286
Category : Business & Economics
Languages : en
Pages : 112
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Book Description
Speaker and New York Times best-selling author Andy Andrews shares a compelling and powerful story about a decision one man made over a hundred years ago, and the ripple effect it's had on us individually, and nationwide, today. It's a story that will inspire courage and wisdom in the decisions we make, as well as affect the way we treat others through our lifetime. Andrews speaks over 100 times a year, and The Butterfly Effect is his #1 most requested story.
Author: Daniel Goleman
Publisher: Simon and Schuster
ISBN: 0684831074
Category : Psychology
Languages : en
Pages : 294
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Book Description
A penetrating analysis of the dark corners of human deception, enlivened by intriguing case histories and experiments.
Author: John Joseph Murphy
Publisher: Sourcebooks, Inc.
ISBN: 1608100723
Category : Business & Economics
Languages : en
Pages : 95
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Book Description
Pulling Together is a fantastic guide for leaders from all walks of life. In it you will learn about the 10 Rules for High Performance Teamwork. They're simple, yet so important! It's not only about leading a team, but also being a part of one. The 10 rules are presented in a way that every person in your organization can understand. Use this book to clarify expectations and foster accountability, build more focus, unity, trust and credibility with your team, align people and systems, mobilize commitment and generate enthusiasm. Here's your chance to create more balance and harmony within your team.
Author: Linda Ellis
Publisher: Thomas Nelson
ISBN: 1400320038
Category : Religion
Languages : en
Pages : 97
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Book Description
When your life is over, everything you did will be represented by a single dash between two dates—what will that dash mean for the people you have known and loved? As Joseph Epstein once said, “We do not choose to be born. We do not choose our parents, or the country of our birth. We do not, most of us, choose to die. . . . But within this realm of choicelessness, we do choose how we live.” And that is what The Dash is all about. Beginning with an inspiring poem by Linda Ellis titled “The Dash,” renowned author Mac Anderson then applies his own signature commentary on how the poem motivates us to make certain choices in our lives—choices to ignore the calls of selfishness and instead reach out to others, using our God-given abilities to brighten their days and lighten their loads. After all, at the end of life, how we will be remembered—whether our dash represents a full, joyous life of seeking God’s glory, or merely the space between birth and death—will be entirely up to the people we’ve left behind, the lives we’ve changed.
