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Author: Wayne A. Little
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 72
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Book Description
Spend an hour with Wayne A. Little's Shared Expectations and find new ways to assure quality customer relationships. Consider ways to exceed your customers' expectations and build lifetime relationships with customers that will enhance your competitive advantage and your strategic goals. Benefit from Little's years of experience in practical and straightforward customer focus.
Author: Wayne A. Little
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 72
Get Book Here
Book Description
Spend an hour with Wayne A. Little's Shared Expectations and find new ways to assure quality customer relationships. Consider ways to exceed your customers' expectations and build lifetime relationships with customers that will enhance your competitive advantage and your strategic goals. Benefit from Little's years of experience in practical and straightforward customer focus.
Author: Don Soderquist
Publisher: Thomas Nelson Inc
ISBN: 1418514012
Category : Business & Economics
Languages : en
Pages : 217
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Book Description
Since Sam Walton's death in 1992, Wal-Mart has gone from being the largest retailer in the world to holding the top spot on the Fortune 500 list as the largest company in the world. Don Soderquist, who was senior vice chairman during that time, played a crucial role in that success. Sam Walton said, "I tried for almost twenty years to hire Don Soderquist . . . But when we really needed him later on, he finally joined up and made a great chief operating officer." Responsible for overseeing many of Wal-Mart's key support divisions, including real estate, human resources, information systems, logistics, legal, corporate affairs, and loss prevention, Soderquist stayed true to his Christian values as well as Wal-Mart's distinct management style. "Probably no other Wal-Mart executive since the legendary Sam Walton has come to embody the principles of the company's culture-or to represent them within the industry-as has Don Soderquist," Discount Store News once reported. In The Wal-Mart Way, Soderquist shares his story of helping lead a global company from being a $43 billion company to one that would eventually exceed $200 billion. Several books have been written about Wal-Mart's success, but none by the ones who were the actual players. It was more than "Everyday Low Prices" and distribution that catapulted the company to the top. The core values based on Judeo-Christian principles-and maintained by leaders such as Soderquist-are the real reason for Wal-Mart's success.
Author: Michael T. Brannick
Publisher: Psychology Press
ISBN: 1135693307
Category : Psychology
Languages : en
Pages : 384
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Book Description
Such chapters present a rich source of examples and ideas about how to measure team process and outcome.
Author: Shane N. Phillipson
Publisher: Routledge
ISBN: 1351139746
Category : Education
Languages : en
Pages : 238
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Book Description
Throughout the world, the challenges facing modern education are formidable. Although some of the challenges facing are unique to each educational jurisdiction, there are also some important commonalities that transcend jurisdictions. Irrespective of the nature of these challenges, there is an increasing focus on teacher quality – what it is and how to enhance it. To date, research tells us what expert teachers should be doing in their classrooms. This approach is based on the idea that teaching expertise is nothing more than the accumulation of specific skills and knowledge, and as teachers acquire these skills and knowledge most of our educational challenges can be overcome. This book questions this idea by asking 37 teachers who are already recognised as experts to share their classroom secrets. Importantly, the teachers come from diverse cultural contexts, including Australia, Finland, Hong Kong and the US, and they share: how they became expert teachers; their expectations for every student when they enter their classroom; how they view and encourage teacher–parent partnerships; and what skills and knowledge they consider important for expert teaching. To our knowledge, this is the first book that compares and contrasts the approaches taken by expert teachers from four very different cultural groups. The book helps to demystify the work of the modern teacher – what they do and the challenges they face. If you aspire to be an expert teacher, this book provides a clear model of how to approach the process. If you are an education researcher searching for ‘impact’, this book outlines what are some of the emerging hot topics in education research. If you are involved in teacher education then this book offers some new approaches to initial teacher education. If your focus is on educational policy, this book helps make sense of the links between the classrooms of expert teachers, education research and academic achievement. Finally, this book will help parents understand how best to partner with their child’s teacher in order to enhance their learning.
Author: Gretchen Helmke
Publisher: JHU Press
ISBN: 080188926X
Category : Political Science
Languages : en
Pages : 378
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Book Description
This volume analyzes the function of informal institutions in Latin America and how they support or weaken democratic governance. Drawing from a wide range of examples—including the Mexican dedazo, clientelism in Brazil, legislative "ghost coalitions" in Ecuador, and elite power-sharing in Chile—the contributors examine how informal rules shape the performance of state and democratic institutions, offering fresh and timely insights into contemporary problems of governability, "unrule of law," and the absence of effective representation, participation, and accountability in Latin America. The editors present this analysis within a fourfold conceptual framework: complementary institutions, which fill gaps in formal rules or enhance their efficacy; accommodative informal institutions, which blunt the effects of dysfunctional formal institutions; competing informal institutions, which directly subvert the formal rules; and substitutive informal institutions, which replace ineffective formal institutions.
Author: Andrew S. Dunn
Publisher: Elsevier Health Sciences
ISBN: 0323757235
Category : Medical
Languages : en
Pages : 201
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Book Description
This issue of Medical Clinics, guest edited by Dr. Andrew Dunn, is an Update in Hospital Medicine. Articles in this issue include: Sepsis, severe sepsis, and septic shock, Pneumonia, Acute congestive heart failure, Acute exacerbation of COPD, Acute manifestations of alcohol use disorder, Opioid use disorder, Acute Venous Thromboembolism, Acute liver Injury / Decompensated cirrhosis, Hospital-acquired infections, Peri-operative management of anticoagulation, Teamwork essentials for the hospitalist, Teaching at the bedside, and more.
Author: Erich H. Witte
Publisher: Psychology Press
ISBN: 1317759621
Category : Psychology
Languages : en
Pages : 332
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Book Description
These books grew out of the perception that a number of important conceptual and theoretical advances in research on small group behavior had developed in recent years, but were scattered in rather fragmentary fashion across a diverse literature. Thus, it seemed useful to encourage the formulation of summary accounts. A conference was held in Hamburg with the aim of not only encouraging such developments, but also encouraging the integration of theoretical approaches where possible. These two volumes are the result. Current research on small groups falls roughly into two moderately broad categories, and this classification is reflected in the two books. Volume I addresses theoretical problems associated with the consensual action of task-oriented small groups, whereas Volume II focuses on interpersonal relations and social processes within such groups. The two volumes differ somewhat in that the conceptual work of Volume I tends to address rather strictly defined problems of consensual action, some approaches tending to the axiomatic, whereas the conceptual work described in Volume II is generally less formal and rather general in focus. However, both volumes represent current conceptual work in small group research and can claim to have achieved the original purpose of up-to-date conceptual summaries of progress on new theoretical work.
Author: Charles Desforges
Publisher: John Wiley & Sons
ISBN: 0470779780
Category : Psychology
Languages : en
Pages : 288
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Book Description
This is the first collection of key articles on the psychology behind educational attainment. It brings together in one volume for students a set of accessible but influential papers, representing the best classic and cutting edge work in the field.
Author: Janice Bially Mattern
Publisher: Routledge
ISBN: 1135933189
Category : Political Science
Languages : en
Pages : 324
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Book Description
How do states sustain international order during crises? Drawing on the political philosophy of Lyotard and through an empirical examination of the Anglo-American international order during the 1956 Suez Crisis, Bially Mattern demonstrates that states can (and do) use representational force--a forceful but non-physical form of power exercised through language--to stabilize international identity and in turn international order.
Author: Luc Bernier
Publisher: Routledge
ISBN: 1351042521
Category : Business & Economics
Languages : en
Pages : 710
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Book Description
State-owned enterprises make up roughly 10 percent of the world economy, yet they are woefully understudied. This handbook offers the first synthesis of the topic since the 1980s and offers a comprehensive reference for a generation. The authors provide a detailed explanation of the theory that underpins the expansion of state-owned enterprises in the 21st century. Each chapter delivers an overview of current knowledge, as well as identifying issues and relevant debates for future research. The authors explain how state-owned enterprises are used in both developed and developing countries and offer an insight into complex and fascinating organizations such as the German municipal conglomerates or the multinational companies owned by states. New modes of governance and regulation have been invented to make sure they act in the public interest. This handbook brings together a wealth of international scholars, offering multiple theoretical perspectives to help shape a brave new world. It will be of interest to teachers and students of Economics, Public Administration and Business, academics, established researchers and PhD students seeking rigorous literature reviews on specific aspects of SOEs, as well as practitioners and decision makers in international organizations.
