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Author: Carl Sewell
Publisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: Carl Sewell
Publisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
Get Book Here
Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: William H. Sewell Jr.
Publisher: University of Chicago Press
ISBN: 0226749193
Category : Social Science
Languages : en
Pages : 425
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Book Description
While social scientists and historians have been exchanging ideas for a long time, they have never developed a proper dialogue about social theory. William H. Sewell Jr. observes that on questions of theory the communication has been mostly one way: from social science to history. Logics of History argues that both history and the social sciences have something crucial to offer each other. While historians do not think of themselves as theorists, they know something social scientists do not: how to think about the temporalities of social life. On the other hand, while social scientists’ treatments of temporality are usually clumsy, their theoretical sophistication and penchant for structural accounts of social life could offer much to historians. Renowned for his work at the crossroads of history, sociology, political science, and anthropology, Sewell argues that only by combining a more sophisticated understanding of historical time with a concern for larger theoretical questions can a satisfying social theory emerge. In Logics of History, he reveals the shape such an engagement could take, some of the topics it could illuminate, and how it might affect both sides of the disciplinary divide.
Author: Anna Sewell
Publisher: Modernista
ISBN: 9181080956
Category :
Languages : en
Pages : 213
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Book Description
In the rolling fields of Victorian England, a majestic horse named Black Beauty embarks on an extraordinary journey through life. Told from Beauty's own perspective, the story chronicles his experiences from his idyllic youth on a gentle farm to the harsh realities of life in the bustling city. Along the way, he encounters kind and cruel owners alike, each shaping his understanding of human nature and the world around him. Black Beauty is more than just a tale of a horse; it is a timeless classic exploring the relationship between humans and animals. It has inspired movements for animal welfare since its publication and continues to be read by children all over the world to this day. ANNA SEWELL [1820–1878] was an English novelist. She wrote only one book in her entire career, Black Beauty [1877], which became one of the bestselling novels of all time.
Author: Brian Sewell
Publisher: Quartet Books (UK)
ISBN: 9780704372498
Category : Art critics
Languages : en
Pages : 0
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Book Description
"Outsider is the life of a child, boy, adolescent, student and young man in London between the Great Depression of the 30s and the sudden prosperity and social changes of the 60s, affected by the moral attitudes of the day, by the Blitz, post-war austerity and the new freedoms of the later 50s that were resisted with such obstinacy by the old regime. It is about education in the almost forgotten sense of the pursuit of learning for its own sake. It is about the imposed experiences of school and National Service and the chosen experience of being a student at the Courtauld Institute under Johannes Wilde and Anthony Blunt. It is about sex, pre-pubertal, in adolescence and in early adulthood, and the price to be paid for it. It is about art and the art market in the turbulent years of its change from the pursuit of well-connected gentleman to the professional occupation of experts."--Publisher description.
Author: Jacquie Sewell
Publisher: Tilbury House Publishers and Cadent Publishing
ISBN: 0884488500
Category : Juvenile Nonfiction
Languages : en
Pages : 42
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Book Description
When a whale carcass lands on the deep ocean floor, a café opens for business, and the diners don't stop munching, sipping, digging, crawling, burrowing, and rooting their way through the menu until the cupboards are bare. One medium-size whale carcass delivers as much food to the dark, cold ocean depths as 4,000 years of sinking food particles. When a dead whale arrives, the café opens for business, and who better than Dan Tavis to show us the bizarre deep-ocean diners who show up? Hagfish, zombie worms, sleeper sharks—this group of patrons is stranger than the denizens of the Mos Eisley Cantina in Star Wars. A fish in a lab coat, piloting a deep-sea submersible, is our guide to the weirdly fascinating goings-on miles beneath the ocean surface. The backmatter includes rare whale-fall photos from the Monterey Bay Aquarium Research Institute. Dr. Robert Vrijenhoek of MBARI and Dr. Craig Smith, a deep-ocean ecologist at the University of Hawaii, have helped Jacquie Sewell to ensure scientific accuracy.
Author: Kitty Sewell
Publisher: Simon and Schuster
ISBN: 1847379524
Category : Fiction
Languages : en
Pages : 448
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Book Description
Following a devastating tragedy that claimed the life of her husband, Madeleine Frank has fled the Florida Keys for the safe surroundings of Bath. But as a psychotherapist trying to help patients heal after traumatic events, she knows only too well that it's impossible to recover from some losses. Just as she's starting to forget the scars of her past, Madeleine is thrown off-balance by the arrival of a new patient. Sensing something familiar in this damaged and hostile woman, Madeleine is disturbed to discover that strains of her patient's childhood eerily echo her own darkest secret. The increasingly complex relationship between Madeleine and her client, Rachel, will unleash a terrifying series of events which neither could have predicted - and which neither can control. And at the heart of the terror lies the fate of a child.
Author: Adrienne E. Gavin
Publisher: Sutton Pub Limited
ISBN: 9780750928380
Category : Biography & Autobiography
Languages : en
Pages : 276
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Book Description
This biography reveals the life of Anna Sewell - her experiences, her beliefs, and the sympathy with animals and their suffering that drove her to write her famous work, 'Black Beauty'.
Author: Earl Sewell
Publisher: Kimani Press
ISBN: 1426865678
Category : Young Adult Fiction
Languages : en
Pages : 248
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Book Description
Lately, Keysha feels like a magnet for trouble—especially boy trouble. Her last love interest turned out to be a major fraud, and her ex, Wesley, refuses to accept that they're finished. Swearing off relationships and concentrating on herself seems like her smartest move. Then Keysha meets her new neighbor Jerry, who has every girl in town vying for a summer fling. Working as lifeguards together, Keysha realizes that Jerry has more to offer than a great car and a sexy smile, and the harder she tries to ignore him, the more interested he becomes. But is it Keysha that attracts him or the chase itself? And when the biggest party of the year gets dangerously out of line, and Wesley's jealous new girl pins the blame on Keysha, she'll learn exactly who she can trust. Only problem is, it might be too late to save herself….
Author: Anna Sewell
Publisher: Penguin
ISBN: 1101574984
Category : Fiction
Languages : en
Pages : 179
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Book Description
As part of the wonderful Collector's Library Series, Black Beauty is one of the best is one of the best-loved classics of all time. This attractive volume contains the complete and unabridged story with 12 full color illustrations, plus numerous black & white illustrations throughout. The deluxe edition features a full piece cloth case, a four color illustrated onlay on the front cover, foil stamping on front and spine, stained edges on three sides, printed endpapers with book plate, and a satin ribbon marker. This book should have an honored place in any child's library.
Author: Laura Marx Fitzgerald
Publisher: Penguin
ISBN: 0525428658
Category : Juvenile Fiction
Languages : en
Pages : 338
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Book Description
In 1929 New York City, twelve-year-old housemaid Martha O'Doyle suspects that a wealthy recluse may be trying to communicate with the outside world through the paintings on her gallery walls.
