Seven Secrets of Service Strategy PDF Download
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Author: Jacques Horovitz
Publisher: FT Press
ISBN: 9780273635772
Category : Customer services
Languages : en
Pages : 0
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Book Description
Seven Secrets of Service Strategy reveals how to compete through service differentiation by concentrating on the creation of a valuable 'service culture' and customer loyalty programmes that improve customer satisfaction..
Author: Jacques Horovitz
Publisher: FT Press
ISBN: 9780273635772
Category : Customer services
Languages : en
Pages : 0
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Book Description
Seven Secrets of Service Strategy reveals how to compete through service differentiation by concentrating on the creation of a valuable 'service culture' and customer loyalty programmes that improve customer satisfaction..
Author: Jackie Jenkins-Scott
Publisher: Career Press
ISBN: 1632651599
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
"At its core, this book is about the intimate relationship between leadership and opportunity. Being a responsive leader means playing to win. Responsive leadership can thrive anywhere, unlike systematic leadership. The latter imposes methods and laws; principles govern action. In contrast, responsive leadership is a living, changing set of traits and skills that adapts to new people and environments. This book spotlights how to build the skills to be a leader in any environment"--
Author: Michael B. Hickland
Publisher: Michael Hickland
ISBN: 1620952866
Category : Business & Economics
Languages : en
Pages : 41
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Book Description
It is an ebook all about maximizing sales opportunities with every prospect It gives the keys to developing a bullet-proof a base of business impervious to competition!
Author: Robert Shemin
Publisher: John Wiley & Sons
ISBN: 1118241614
Category : Business & Economics
Languages : en
Pages : 163
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Book Description
AARP Digital Editions offer you practical tips, proven solutions, and expert guidance. The fact is information is power. And, the truth is there's lots of financial advice available. Unfortunately, it's often either too confusing or biased. The Seven S.E.C.R.E.T.S. of the Money Masters cuts through the clutter, clearly presenting the seven most important questions you must be able to answer before making any investment decision. The book offers you some of the information that true money masters know, understand, and use to their advantage—but that hasn't necessarily been passed along to the rest of us. Engaging and informative, the book: Shines a light on the much broader issues of attaining wealth and getting your retirement plans back on track Offers access to the S.E.C.R.E.T.S. website which includes additional resources and access to exclusive debt reduction software The Seven S.E.C.R.E.T.S. of Money Masters goes where most personal finance books – and financial advisors – fear to tread, revealing the S.E.C.R.E.T.S. of Safety, Expense, Cash Flow, Rate of Return, Economy, Tax Efficiency and (common) Sense.
Author: Jack B. Root
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 426
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Book Description
Author: David B. Audretsch
Publisher: Oxford University Press
ISBN: 0190258691
Category : Business & Economics
Languages : en
Pages : 245
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Book Description
Europe and much of the developed world have been bogged down by stagnant economic growth and alarmingly high rates of unemployment. But not Germany. This book reveals seven key aspects of the German economy and society that have provided considerable buoyance in an era of global turbulence.
Author: Kamran Kashani
Publisher: John Wiley & Sons
ISBN: 0470015446
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
This book aims to be what every marketing manager needs to know about marketing in today?s competitive markets. The idea was born out of repeated comments from IMD clients that there were gaps in the ?classic? literature where innovations in practice had moved ahead of the discipline at an academic level. Each chapter takes a subject that can be defined as being new or relatively new (for instance value chain marketing, marketing through collaboration with customers, and two-way brand building) and illustrates how new thinking has led to innovations in practice. The book is full of examples of real-world companies who have dealt effectively with the emerging issues, and others who have not. Each chapter ends with managerial highlights and actionable summaries.
Author: David Miller
Publisher: BCS, The Chartered Institute
ISBN: 1902505883
Category : Business & Economics
Languages : en
Pages : 197
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Book Description
Designed to give IT professionals a thorough understanding of their business colleagues and customers, this text sets ambitious new goals for service delivery and demonstrates how to achieve them.
Author: Jack D. Wilner
Publisher: CRC Press
ISBN: 9781574440881
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
There are hundreds of books out there on sales, but 7 Secrets to Successful Sales Management is one of the few aimed directly at the most critical person in the sales organization: the sales manager. A practical, hands-on guide, the book presents an integrated approach to sales management and combines the author's experience with innovative strategies for motivating your sales force, recruiting quality sales people, and training new employees. Written by a grizzled veteran, the book reflects his success and allows you to learn from his mistakes. As Jack Wilner is fond of saying, "Nothing in this book is theoretical. It's all based on one thing and one thing only-what works!"
Author: Charles D. Ellis
Publisher: John Wiley & Sons
ISBN: 1118560493
Category : Business & Economics
Languages : en
Pages : 309
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Book Description
Expert insights on what sets the great professional firms apart from all the rest Having devoted a career that spans fifty years to consulting with and studying professional firms in the Americas, Asia, and Europe, author Charles Ellis learned firsthand how difficult it is for an organization to go beyond very good and attain, as well as sustain, excellence. Now, he shares his hard-won insights with you and reveals "what it takes" to be best-in-class in any industry. Enlightening and entertaining, What It Takes explores firms that are leaders in their particular field and the superior people who create and maintain them. Along the way, it identifies the secrets of their long-term success and reveals exactly how they can put your organization in a better position to excel when properly executed. Contains many stories of achieving excellence, and addresses the obstacles that top-ranking organizations face in sustaining it Includes insights on leaders in their particular field—from McKinsey & Company in consulting and Cravath, Swaine & Moore in law to the Mayo Clinic in healthcare Written by one of the most experienced and respected business consultants/advisors of our time What It Takes skillfully shows you how innovation and a commitment to excellence can drive success, while also revealing how easy it is to fall behind. With it, you'll discover what separates the great firms from the good ones and learn how to attain, and maintain, organizational success throughout the years.
