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Author: Jacques Horovitz
Publisher: FT Press
ISBN: 9780273635772
Category : Customer services
Languages : en
Pages : 0
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Book Description
Seven Secrets of Service Strategy reveals how to compete through service differentiation by concentrating on the creation of a valuable 'service culture' and customer loyalty programmes that improve customer satisfaction..
Author: Jacques Horovitz
Publisher: FT Press
ISBN: 9780273635772
Category : Customer services
Languages : en
Pages : 0
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Book Description
Seven Secrets of Service Strategy reveals how to compete through service differentiation by concentrating on the creation of a valuable 'service culture' and customer loyalty programmes that improve customer satisfaction..
Author: Charles D. Ellis
Publisher: John Wiley & Sons
ISBN: 1118560493
Category : Business & Economics
Languages : en
Pages : 309
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Book Description
Expert insights on what sets the great professional firms apart from all the rest Having devoted a career that spans fifty years to consulting with and studying professional firms in the Americas, Asia, and Europe, author Charles Ellis learned firsthand how difficult it is for an organization to go beyond very good and attain, as well as sustain, excellence. Now, he shares his hard-won insights with you and reveals "what it takes" to be best-in-class in any industry. Enlightening and entertaining, What It Takes explores firms that are leaders in their particular field and the superior people who create and maintain them. Along the way, it identifies the secrets of their long-term success and reveals exactly how they can put your organization in a better position to excel when properly executed. Contains many stories of achieving excellence, and addresses the obstacles that top-ranking organizations face in sustaining it Includes insights on leaders in their particular field—from McKinsey & Company in consulting and Cravath, Swaine & Moore in law to the Mayo Clinic in healthcare Written by one of the most experienced and respected business consultants/advisors of our time What It Takes skillfully shows you how innovation and a commitment to excellence can drive success, while also revealing how easy it is to fall behind. With it, you'll discover what separates the great firms from the good ones and learn how to attain, and maintain, organizational success throughout the years.
Author: Jack B. Root
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 426
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Book Description
Author: Jackie Jenkins-Scott
Publisher: Red Wheel/Weiser
ISBN: 1632657732
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
Leadership and turnaround expert Jackie Jenkins-Scott shows you how to spot and take advantage of opportunities in any environment. Being a responsive leader means playing to win. Responsive leadership can thrive anywhere, unlike systematic leadership. The latter imposes methods and laws; principles govern action. In contrast, responsive leadership is a living, changing set of traits and skills that adapts to new people and environments. You may have an impressive grasp of how to influence, inspire, and build teams, but you must know how to adapt your abilities to each new organization, or to changes within the organization—new board members, new staff members, new shareholders. The 7 Secrets of Responsive Leadership spotlights how to build the skills to be a leader in any environment. Richly illustrated with stories from the author’s decades of experience as a CEO, the book explores how to: Take advantage of opportunity Turn around an organization Compete well by leading with heart Keep your bags packed Echo one message at a time Look for opposition Value the interconnectedness of people Recover quickly At its core, this book is about the intimate relationship between leadership and opportunity. The author lived that relationship in transforming a major urban health care center and a college from struggling and failing organizations to thriving, international leaders in their field.
Author: David B. Audretsch
Publisher: Oxford University Press
ISBN: 0190258691
Category : Business & Economics
Languages : en
Pages : 245
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Book Description
Europe and much of the developed world have been bogged down by stagnant economic growth and alarmingly high rates of unemployment. But not Germany. This book reveals seven key aspects of the German economy and society that have provided considerable buoyance in an era of global turbulence.
Author: Michael B. Hickland
Publisher: Michael Hickland
ISBN: 1620952866
Category : Business & Economics
Languages : en
Pages : 41
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Book Description
It is an ebook all about maximizing sales opportunities with every prospect It gives the keys to developing a bullet-proof a base of business impervious to competition!
Author: Kamran Kashani
Publisher: John Wiley & Sons
ISBN: 0470015446
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
This book aims to be what every marketing manager needs to know about marketing in today?s competitive markets. The idea was born out of repeated comments from IMD clients that there were gaps in the ?classic? literature where innovations in practice had moved ahead of the discipline at an academic level. Each chapter takes a subject that can be defined as being new or relatively new (for instance value chain marketing, marketing through collaboration with customers, and two-way brand building) and illustrates how new thinking has led to innovations in practice. The book is full of examples of real-world companies who have dealt effectively with the emerging issues, and others who have not. Each chapter ends with managerial highlights and actionable summaries.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1668455919
Category : Business & Economics
Languages : en
Pages : 2235
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Book Description
In today’s world of global change, it has never been more critical for businesses to adapt their strategies, management styles, and policies to match that of the surrounding environment. Consumers are increasingly becoming more aware of the impact that businesses and product consumption have on environmental health. Thus, businesses have had to alter their production workflows to better suit a more environmentally conscious customer base. As society faces numerous issues related to the environment, health, poverty, and social justice, the need for socially responsible businesses is crucial to develop and improve the overall landscape of the business field. The Research Anthology on Developing Socially Responsible Businesses discusses the best practices, challenges, opportunities, and benefits of creating socially responsible businesses and provides a context of why these business models are needed. This essential text also considers how society has changed over time and how businesses must adjust their ideals and practices in order to survive in a changing world. Covering a range of topics such as accountability, environmental issues, and human rights, this major reference work is ideal for business owners, managers, policymakers, academicians, researchers, scholars, practitioners, instructors, and students.
Author: Nick Wreden
Publisher: Kogan Page Publishers
ISBN: 9780749450182
Category : Business & Economics
Languages : en
Pages : 260
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Book Description
Profit Brand presents a results-driven view of branding that any CEO or CFO would applaud. While branding strategies often concern themselves with "awareness," "visibility," "impact," and "image," author Nick Wreden shifts the focus to the bottom line. He offers a comprehensive metrics-based approach to branding that allows companies to link branding activities directly with profits. Wreden looks at the inefficiencies of traditional branding strategies that stress customer acquisition over customer retention. Customer loyalty, he argues, is the key to delivering profitability. With this in mind, he explores loyalty schemes, the need to own the customer experience, and the means of leveraging allies as brand ambassadors. He covers topics such as segmentation, optimization, pricing, and communication strategies and explores accountability systems such as six sigma, CRM, and scorecards. Citing examples from global brands such as IBM, Disney, Amex and KLM, the book highlights marketing practices both good and bad.
Author: David Miller
Publisher: BCS, The Chartered Institute
ISBN: 1902505883
Category : Business & Economics
Languages : en
Pages : 197
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Book Description
Designed to give IT professionals a thorough understanding of their business colleagues and customers, this text sets ambitious new goals for service delivery and demonstrates how to achieve them.
