Seven Secrets of Service Strategy PDF Download
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Author: Jacques Horovitz
Publisher: FT Press
ISBN: 9780273635772
Category : Customer services
Languages : en
Pages : 0
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Book Description
Seven Secrets of Service Strategy reveals how to compete through service differentiation by concentrating on the creation of a valuable 'service culture' and customer loyalty programmes that improve customer satisfaction..
Author: Jacques Horovitz
Publisher: FT Press
ISBN: 9780273635772
Category : Customer services
Languages : en
Pages : 0
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Book Description
Seven Secrets of Service Strategy reveals how to compete through service differentiation by concentrating on the creation of a valuable 'service culture' and customer loyalty programmes that improve customer satisfaction..
Author: Robert Shemin
Publisher: John Wiley & Sons
ISBN: 1118241614
Category : Business & Economics
Languages : en
Pages : 163
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Book Description
AARP Digital Editions offer you practical tips, proven solutions, and expert guidance. The fact is information is power. And, the truth is there's lots of financial advice available. Unfortunately, it's often either too confusing or biased. The Seven S.E.C.R.E.T.S. of the Money Masters cuts through the clutter, clearly presenting the seven most important questions you must be able to answer before making any investment decision. The book offers you some of the information that true money masters know, understand, and use to their advantage—but that hasn't necessarily been passed along to the rest of us. Engaging and informative, the book: Shines a light on the much broader issues of attaining wealth and getting your retirement plans back on track Offers access to the S.E.C.R.E.T.S. website which includes additional resources and access to exclusive debt reduction software The Seven S.E.C.R.E.T.S. of Money Masters goes where most personal finance books – and financial advisors – fear to tread, revealing the S.E.C.R.E.T.S. of Safety, Expense, Cash Flow, Rate of Return, Economy, Tax Efficiency and (common) Sense.
Author: Charles D. Ellis
Publisher: John Wiley & Sons
ISBN: 1118560493
Category : Business & Economics
Languages : en
Pages : 309
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Book Description
Expert insights on what sets the great professional firms apart from all the rest Having devoted a career that spans fifty years to consulting with and studying professional firms in the Americas, Asia, and Europe, author Charles Ellis learned firsthand how difficult it is for an organization to go beyond very good and attain, as well as sustain, excellence. Now, he shares his hard-won insights with you and reveals "what it takes" to be best-in-class in any industry. Enlightening and entertaining, What It Takes explores firms that are leaders in their particular field and the superior people who create and maintain them. Along the way, it identifies the secrets of their long-term success and reveals exactly how they can put your organization in a better position to excel when properly executed. Contains many stories of achieving excellence, and addresses the obstacles that top-ranking organizations face in sustaining it Includes insights on leaders in their particular field—from McKinsey & Company in consulting and Cravath, Swaine & Moore in law to the Mayo Clinic in healthcare Written by one of the most experienced and respected business consultants/advisors of our time What It Takes skillfully shows you how innovation and a commitment to excellence can drive success, while also revealing how easy it is to fall behind. With it, you'll discover what separates the great firms from the good ones and learn how to attain, and maintain, organizational success throughout the years.
Author: Dave Zilko
Publisher: John Wiley & Sons
ISBN: 1119240085
Category : Business & Economics
Languages : en
Pages : 192
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Book Description
A modern-day Detroit success story that fuels the entrepreneurial fire Irrational Persistence tells the story of Garden Fresh Gourmet, and how two entrepreneurs turned a million-dollar debt to a 100-million-dollar annual revenue. Woody Allen famously said that 80 percent of success is just showing up; but any entrepreneur can tell you that it's the other 20 percent that's key. The founders of Garden Fresh took that old saying to heart, building so many strategic advantages into their products and business that their 'sales' team didn't have to do any selling—they simply had to show up. In this book, you'll find out what kind of legwork goes into building a mega-success product, and the strategies, methods, and just plain stubbornness that helped two guys from Detroit build a market leader. Garden Fresh Gourmet is now the number-one fresh salsa in the US, shipping over a million units every week to Costco, Walmart, Whole Foods, and other national chains—and it all began with two middle-aged guys with negative funds and plenty of ideas. This book shares their journey, insight, and passion to help you build a better business and take it to the top. Learn how two entrepreneurs went from major debt to major revenue Discover the key characteristics of a product that sells itself Consider why selling out might not be the ultimate goal Track a journey of 'irrational persistence' from rags to riches Garden Fresh Gourmet is an inspiration beyond the journey—the way you run things at the top matters, too. Irrational Persistence shows you how to make the tough decisions, live with the sacrifices, and prioritize your values as you build your brand and just keep on going.
Author: Jackie Jenkins-Scott
Publisher: Career Press
ISBN: 1632651599
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
"At its core, this book is about the intimate relationship between leadership and opportunity. Being a responsive leader means playing to win. Responsive leadership can thrive anywhere, unlike systematic leadership. The latter imposes methods and laws; principles govern action. In contrast, responsive leadership is a living, changing set of traits and skills that adapts to new people and environments. This book spotlights how to build the skills to be a leader in any environment"--
Author: Jack B. Root
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 426
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Book Description
Author: Michael B. Hickland
Publisher: Michael Hickland
ISBN: 1620952866
Category : Business & Economics
Languages : en
Pages : 41
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Book Description
It is an ebook all about maximizing sales opportunities with every prospect It gives the keys to developing a bullet-proof a base of business impervious to competition!
Author: David B. Audretsch
Publisher: Oxford University Press
ISBN: 0190258691
Category : Business & Economics
Languages : en
Pages : 245
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Book Description
Europe and much of the developed world have been bogged down by stagnant economic growth and alarmingly high rates of unemployment. But not Germany. This book reveals seven key aspects of the German economy and society that have provided considerable buoyance in an era of global turbulence.
Author: Leonard John
Publisher: TradShack
ISBN:
Category : Business & Economics
Languages : en
Pages : 81
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Book Description
This book isn’t just another dry business manual. It’s a roadmap to success that I’ve seen work time and time again. Whether you’re a sole trader working from your garage or a microbusiness looking to scale up, these principles apply to you. I call them the seven secrets to small business success, and they form the backbone of this book: styling, creating, branding, positioning, publishing, promoting, and monetizing. Each of these represents a crucial step in building a robust, profitable business that can stand toe-to-toe with larger competitors. I wrote this book because I believe that every small business has the potential to be extraordinary. But potential alone isn’t enough – it’s just the spark. To truly ignite your business and watch it roar, you need a game plan, a set of guiding principles that can help you navigate the choppy waters of entrepreneurship. That’s exactly what these seven secrets provide. They’re the compass that can guide you through the fog of uncertainty and help you chart a course to success, no matter what obstacles you might face along the way.
Author: Brian Tracy
Publisher: Sourcebooks, Inc.
ISBN: 1608102386
Category : Self-Help
Languages : en
Pages : 112
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Book Description
In The 7 Secrets of Exceptional Leadership, Brian shares seven timeless truths that have been discovered and rediscovered again and again over the centuries. Leaders are made, usually self-made through work on themselves, not born. Your ability to take charge, to lead, to get the best out of yourself and others, is vital to your achieving your full potential in life. In The 7 Secrets of Exceptional Leadership Brian describes the most important leadership qualities practiced by top leaders worldwide. By committing yourself to these seven "secrets" of exceptional leadership, you can achieve all your goals as a leader in every area of your life.
