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Author:
Publisher:
ISBN:
Category : Visitor Services Project (National Park Service)
Languages : en
Pages : 26
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Author:
Publisher:
ISBN:
Category : Visitor Services Project (National Park Service)
Languages : en
Pages : 26
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Author:
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 18
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Author:
Publisher:
ISBN:
Category : Forests and forestry
Languages : en
Pages : 368
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Author: Gary E. Machlis
Publisher:
ISBN:
Category : Visitor Services Project (National Park Service)
Languages : en
Pages : 12
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Author:
Publisher: CABI
ISBN: 9780851990446
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Author: United States. Congress. House. Committee on Resources. Subcommittee on National Parks, Recreation, and Public Lands
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 104
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Author:
Publisher:
ISBN:
Category : Forests and forestry
Languages : en
Pages : 86
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 308
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Author: United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 1874
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