Serving Citizens

Serving Citizens PDF Author: Juan Carlos Cortázar Velarde
Publisher: Inter-American Development Bank
ISBN: 1597821845
Category : Business & Economics
Languages : en
Pages : 232

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Book Description
This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.

Serving Citizens

Serving Citizens PDF Author: Juan Carlos Cortázar Velarde
Publisher: Inter-American Development Bank
ISBN: 1597821845
Category : Business & Economics
Languages : en
Pages : 232

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Book Description
This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.

Citizens and Soldiers

Citizens and Soldiers PDF Author: Eliot A. Cohen
Publisher: Cornell University Press
ISBN: 150173377X
Category : Political Science
Languages : en
Pages : 238

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Book Description
Why has the United States, unlike every other 20th-century world power, failed to settle on a durable system of military service? In this lucid book, Eliot Cohen studies the enduring problems of America's methods of raising an army.

The New Public Service

The New Public Service PDF Author: Janet V Denhardt
Publisher: Routledge
ISBN: 1317455606
Category : Architecture
Languages : en
Pages : 257

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Book Description
As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

Citizen Relationship Management

Citizen Relationship Management PDF Author: Alexander Schellong
Publisher: Peter Lang
ISBN: 9783631578445
Category : Business & Economics
Languages : en
Pages : 268

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Book Description
This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.

Government at a Glance 2023

Government at a Glance 2023 PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264851801
Category :
Languages : en
Pages : 234

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Book Description
The 2023 edition of Government at a Glance provides a comprehensive overview of public governance and public administration practices in OECD Member and partner countries. It includes indicators on trust in public institutions and satisfaction with public services, as well as evidence on good governance practices in areas such as the policy cycle, budgeting, public procurement, infrastructure planning and delivery, regulatory governance, digital government and open government data.

Government at a Glance 2019

Government at a Glance 2019 PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264600817
Category :
Languages : en
Pages : 217

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Book Description
Government at a Glance provides reliable, internationally comparative data on government activities and their results in OECD countries. Where possible, it also reports data for Brazil, China, Colombia, Costa Rica, India, Indonesia, the Russian Federation and South Africa. In many public governance areas, it is the only available source of data. It includes input, process, output and outcome indicators as well as contextual information for each country. The 2019 edition includes input indicators on public finance and employment; while processes include data on institutions, budgeting practices and procedures, human resources management, regulatory government, public procurement and digital government and open data.

CLASS X ENGLISH CBSE REFERENCE BOOK

CLASS X ENGLISH CBSE REFERENCE BOOK PDF Author: Vidhathri Academy
Publisher: Vidhathri Academy
ISBN:
Category : Education
Languages : en
Pages : 85

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Book Description
The English contains four sessions- (I) Reading Skills (II) Writing Skills (III) Literature and (IV) Poetry with solved multiple choice questions at the end of all the chapters. The distribution of the sessions is as follows: Session (I) Reading Skill 02 – 06; Session (II) Writing Skill with Grammar: (a) Determiners 07 – 10 (b) Tenses 11 – 16 (c) verb 17-25 (d) Modals 26 – 28 (e) Reported speech 29-33; Session (IIa) Creative Writing Skills-Types of formal letters 34-39; Session (III) Literature(First Flight) (Prose) • A Letter To God 41 • Nelson Mandela: Long Walk to Freedom 42 • Two Stories about Flying 43 – 44 • From The Diary Of Anne Frank 45 • Glimpses Of India 46 • Mijbil The Otter 47 • Madam Rides The Bus 48 • The Sermon At Benares 49 • The Proposal (Play) 50 – 51; Session IV (Poetry) • Dust Of Snow 53 • Fire and Ice 54 -55• A Tiger in the Zoo 56 – 57 • How to Tell Wild Animals 58 – 59 • The Ball Poem 60 – 61 • Amanda! 62 – 63 • The Trees 64 – 65 • Fog 66 • The Tale of Custard the Dragon 67 – 69 • For Anne Gregory 70 – 71; Session (Iva) Literature (Footprints Without Feet) • A Triumph of Surgery 73 • The Thief ’s Story 74 • The Midnight Visitor 75 • A Question of Trust 76 • Footprints without Feet 77 • The Making of a Scientist 78 • The Necklace 79 – 80 • Bholi 81 – 82 • The Book that Saved the Earth 83. In addition to the above content, an online test series for the class X is available at our website https://www.vidhathriacademy.in/ and also in the google application (Vidhathri Academy). The materials are carefully appended and Vidhathri materials are a trust of more than four crores of students and teachers.

Private Philanthropy and Public Education

Private Philanthropy and Public Education PDF Author: Robert J. Taggart
Publisher: University of Delaware Press
ISBN: 9780874133189
Category : Education
Languages : en
Pages : 264

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Book Description
An account of Delaware's experience of educational modernization led by Pierre S. du Pont, from a local-based collection of school districts to a coherent state system that by the 1930s ranked near the top in the nation.

The Palgrave Handbook of Indicators in Global Governance

The Palgrave Handbook of Indicators in Global Governance PDF Author: Debora Valentina Malito
Publisher: Springer
ISBN: 3319627074
Category : Political Science
Languages : en
Pages : 542

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Book Description
This volume brings together both academic and institutional perspectives to examine the production, use and contestation of indicators in global governance. It provides a unique and comprehensive guide to the latest research in the study of indicators and their use in global governance and policy making. The editors provide a guide to the recent vast body of literature and practice on measuring governance and measurement as governance at the global level, and present a state-of-the-art analysis of social science research on indicators at both the transnational and the global level. The Handbook brings together scholars from a variety of disciplines and perspectives, as well as policy-makers from international organisations and non-government organisations working in the field. This volume will be a valuable resource for students and academics in the fields of public policy, administration and management, international relations, political science, law, and globalisation, as well as policy makers and practitioners.

Innovation

Innovation PDF Author: Mark A. Abramson
Publisher: Rowman & Littlefield
ISBN: 9780742522664
Category : Business & Economics
Languages : en
Pages : 238

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Book Description
This book includes five case studies which consider innovation in government entities in the U.S., exploring what innovation may look like and what it takes to create a culture of innovation. The editors and contributors discuss what's known about fostering, implementing, and replicating innovation, as well as the relationship between innovators and innovation.