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Author: Jason E. Smith
Publisher: Reaktion Books
ISBN: 1789143187
Category : Social Science
Languages : en
Pages : 161
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Book Description
In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.
Author: Jason E. Smith
Publisher: Reaktion Books
ISBN: 1789143187
Category : Social Science
Languages : en
Pages : 161
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Book Description
In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.
Author: Cameron MacDonald
Publisher: Routledge
ISBN: 1135926603
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers experience. Within the sociology of work and related literatures, there are an increasing number of empirical studie
Author: Louise Downe
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Larry Peabody
Publisher:
ISBN: 9780875084480
Category : Religion
Languages : en
Pages : 142
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Book Description
Author: Shawn Dorman
Publisher: Potomac Books, Inc.
ISBN: 1612344674
Category : Political Science
Languages : en
Pages : 284
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Book Description
Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.
Author: Eileen M. Otis
Publisher: Stanford University Press
ISBN: 0804778353
Category : Social Science
Languages : en
Pages : 229
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Book Description
Insulated from the dust, noise, and crowds churning outside, China's luxury hotels are staging areas for the new economic and political landscape of the country. These hotels, along with other emerging service businesses, offer an important, new source of employment for millions of workers, but also bring to light levels of inequality that surpass most developed nations. Examining how gender enables the globalization of markets and how emerging forms of service labor are changing women's social status in China, Markets and Bodies reveals the forms of social inequality produced by shifts in the economy. No longer working for the common good as defined by the socialist state, service workers are catering to the individual desires of consumers. This economic transition ultimately affords a unique opportunity to investigate the possibilities and current limits for better working conditions for the young women who are enabling the development of capitalism in China.
Author: Mary Poplin
Publisher: InterVarsity Press
ISBN: 0830868488
Category : Religion
Languages : en
Pages : 226
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Book Description
Mary Poplin's chronicle of her volunteer work with the Missionaries of Charity in Calcutta provides an inside glimpse into Mother Teresa's life of service to the poor. Transformed by the experience, Poplin discovered how all of us can find our own places of meaningful work and service.
Author: William D. Morgan
Publisher: iUniverse
ISBN: 0595329748
Category : Political Science
Languages : en
Pages : 322
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Book Description
What do the men and women of America's diplomatic corps do? William D. Morgan and Charles Stuart Kennedy, themselves career diplomats, culled over 1400 oral interviews with their Foreign Service peers to present forty excerpts covering events from the 1920s to the 1990s. Insiders recount what happens when a consul spies on Nazi Germany, Mao Tse-Tung drops by for a chat, the Cold War begins with the Berlin blockade, the Marshall Plan rescues Europe, Sukarno moves Indonesia into the communist camp, Khrushchev calls President Kennedy an SOB, and our ambassador is murdered in Kabul. "You are there" accounts deepen readers' understanding, as diplomatic and consular officers talk about the beginnings of Kremlinology, predicting a coup in Ecuador, Hemingway and the embassy in Havana, the secret formulation of the NATO treaty, Jerusalem after the British and the US recognition of Israel, fighting in the Congo over Katangan secession, dealing with an alcoholic foreign president, human rights work in Paraguay, the U.S. Embassy takeover in Tehran, the bombing of the U.S. Embassy in Beirut, helping families of the Pan Am 103 victims, Greece and Turkey at odds over a tiny island, embassy roles in Riyadh and Tel Aviv during Desert Storm, and many more.
Author: Joshua Gooch
Publisher: Springer
ISBN: 1137525517
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
This book offers a much-needed study of the Victorian novel's role in representing and shaping the service sector's emergence. Arguing that prior accounts of the novel's relation to the rise of finance have missed the emergence of a wider service sector, it traces the effects of service work's many forms and class positions in the Victorian novel.
Author: Karen A. Shire
Publisher: Routledge
ISBN: 1351765175
Category : Social Science
Languages : en
Pages : 203
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Book Description
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
