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Author: Joseph D. Patton
Publisher:
ISBN: 9780934623735
Category : Inventory control
Languages : en
Pages : 0
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Book Description
Author: Joseph D. Patton
Publisher:
ISBN: 9780934623735
Category : Inventory control
Languages : en
Pages : 0
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Book Description
Author: Jeff Toister
Publisher:
ISBN: 9780692842003
Category :
Languages : en
Pages : 188
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Book Description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Author: Frank B. Watts
Publisher: William Andrew
ISBN: 1455778605
Category : Business & Economics
Languages : en
Pages : 401
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Book Description
Frank B. Watts
Author: C. Calvin Jones
Publisher: Park Tool
ISBN:
Category : Reference
Languages : en
Pages : 654
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Book Description
The BBB-4 Big Blue Book of Bicycle Repair by Calvin Jones is packed with easy-to-follow, step-by-step procedures, color photos and repair tips for keeping almost any road or off-road bike running smoothly and trouble-free. Whether it's repairing a flat tire, adjusting brakes and shifting systems, truing wheels, or maintaining hub, headset and bottom bracket bearing systems, the BBB-4 has you covered. Thoroughly researched and revised, the 4th edition of the Big Blue Book contains updated photos, torque specifications and troubleshooting tables, along with new content on wheel building, electronic shifting, 12-speed and 1X drivetrains, tubeless tires, disc brakes, headset and bottom bracket standards, and more. Truly an indispensable tool and reference source for both the novice and advanced bicycle mechanic.
Author: Joseph F. Dyro
Publisher: Academic Press
ISBN: 012226570X
Category : Medical
Languages : en
Pages : 696
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Book Description
As the biomedical engineering field expands throughout the world, clinical engineers play an ever more important role as the translator between the worlds of the medical, engineering, and business professionals. They influence procedure and policy at research facilities, universities and private and government agencies including the Food and Drug Administration and the World Health Organization. Clinical engineers were key players in calming the hysteria over electrical safety in the 1970s and Y2K at the turn of the century and continue to work for medical safety. This title brings together all the important aspects of Clinical Engineering. It provides the reader with prospects for the future of clinical engineering as well as guidelines and standards for best practice around the world.
Author: Philip Kiameh
Publisher: McGraw Hill Professional
ISBN: 0071501029
Category : Technology & Engineering
Languages : en
Pages : 557
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Book Description
We’ve all lived through long hot summers with power shortages, brownouts, and blackouts. But at last, all the what-to-do and how-to-do it information you’ll need to handle a full range of operation and maintenance tasks at your fingertips. Written by a power industry expert, Power Generation Handbook: Selection, Applications, Operation, Maintenance helps you to gain a thorough understanding of all components, calculations, and subsystems of the various types of gas turbines, steam power plants, co-generation, and combined cycle plants. Divided into five sections, Power Generation Handbook: Selection, Applications, Operation, Maintenance provides a thorough understanding of co-generation and combined cycle plants. Each of the components such as compressors, gas and steam turbines, heat recovery steam generators, condensers, lubricating systems, transformers, and generators are covered in detail. The selection considerations, operation, maintenance and economics of co-generation plants and combined cycles as well as emission limits, monitoring and governing systems will also be covered thoroughly. This all-in-one resource gives you step-by-step guidance on how to maximize the efficiency, reliability and longevity of your power generation plant.
Author: Denny Pollard
Publisher: Trafford Publishing
ISBN: 1412232880
Category : Reference
Languages : en
Pages : 307
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Book Description
If you are a prospective owner, pilot, broker, or aviation mechanic or anyone who needs to know where to find information about the aviation airworthiness, maintenance, inspections and rules---you'll find all he information you need in this one volume. The following expert tips in this book will walk you thought step by step without worrying if you are buying a hangar queen. Every aspect about inspections, mechanic privileges, mechanic and owner responsibilities and what you should look for and inspect when choosing an aircraft. Know where to find the tools to aid in research of the aircraft history, specifications, details on modifications and changes made through the years, Type-Certificate Date Sheets, FAA Airworthiness Directives, Supplementary Type Certificates, Maintenance Alerts for each make and model aircraft, and aircraft records. This book documents the history, experiences and hardships of purchasing aircraft. It describes the difficult and hazardous situations demanding ingenuity, resourcefulness and a lot of difficult hard work. Denny's years of experience in the aviation field demonstrates a lesser-known side of aviation that is from the mechanic's' perspective. This book is the first of its' kind and once started, compels the reader to continue to the last page. Before you buy your next aircraft, have an independent inspection completed by an Airframe and Powerplant mechanic. Whether you are an American or overseas buyer you will be able to buy with confidence with a pre-purchase inspection. With your pre-purchase inspection you should receive an extensive condition report verifying the condition and originality on the aircraft you wish to purchase. The pre-purchase should be able to tell you if the aircraft is currently airworthy, and if the aircraft has been in an accident or been modified. Along with the detailed report you should receive several photographs, including pictures of the fuselage, engine compartment, and interior and close ups of areas of concern. After the inspection, the mechanic or agent for service should discuss this information with you. Are you aware the pre-purchase agreement you sign may be the single most important document, among the dozen or so documents sometimes required? And which specific items should you include in your purchase agreement. Has your aircraft (Or the One That You Are Thinking About Purchasing) been subjected to less than scrupulous inspection and maintenance practices, over the years? Sometimes even a very competent pre-purchase inspection does not include a complete inspection of the aircraft records because it is often very time consuming to read them thoroughly. Positively, the most enlightening pre-buy inspection is a good evaluation of the aircraft maintenance records. A complete evaluation will identify the current status of the aircraft as required by 14 CFR 91.417, uncover time frames of no maintenance, or lack of maintenance, identify inaccurate engine cycle tracking as well as aircraft time tracking and reveal aircraft damage history. Prospective purchaser is responsible for discovering discrepancies that can only be revealed by in-flight evaluation such as flight characteristics, proper functioning of navigational instrumentation, avionics and autopilot. The purpose of the Pre-purchase Inspection is to protect the interest of the buyer; it is not intended to be an Annual/Airworthiness Inspection.
Author: Library of Congress. Copyright Office
Publisher: Copyright Office, Library of Congress
ISBN:
Category : Copyright
Languages : en
Pages : 1666
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Book Description
Author: United States. Army. Signal Corps. Aviation Section
Publisher:
ISBN:
Category : Aeronautics, Military
Languages : en
Pages : 202
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Book Description
Author: Frank Ward Sterling
Publisher:
ISBN:
Category : Marine engineering
Languages : en
Pages : 1518
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Book Description
