The Ultimate Guide to Excellent Public Service Leadership and Management PDF Download
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Author: Dr. Jeffrey C. Fox
Publisher: Xlibris Corporation
ISBN: 1984525603
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
This book is for anyone who is interested in becoming a leader/manager or who already is in such position. For those seeking such responsibilities or promotion, those just starting out in a leadership position, or those who want to learn new tips and to brush up, my hope is that you will find value in this book. Public service includesbut is not limited toemergency management, emergency medical services, military personnel, fire, first responders, corrections officers, law enforcement, dispatchers / 911 operators, probation and parole officers, transportation, social services, and the list goes on. These servants can be found at the local, state, and federal levels. The principles and concepts in this book are just as useful to those in the private sector who have similar duties as well as volunteer groups. We will go into detail about how to be the best leader you can be. As a caveat, the term leader will mainly be used throughout the book. As you will see, there are differences between leaders and managers, but one key point of this book is that one must strive to be both a leader and a manager.
Author: Daniel T. L. Shek
Publisher: Nova Science Publishers
ISBN: 9781536193893
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs -- "Competence", "Character" and "Care". To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organisational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success.
Author: Dirk van Dierendonck
Publisher: Springer
ISBN: 0230299180
Category : Business & Economics
Languages : en
Pages : 230
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Book Description
Servant-leadership may be the answer to the current demand for a more ethical, people-centred leadership where humility, servitude and contribution are key elements. The purpose of this book is to provide an overview of current thinking and empirical research of the determinants, underlying processes and consequences of servant leadership.
Author: Scott Mautz
Publisher: John Wiley & Sons
ISBN: 1119717914
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
The definitive playbook for driving impact as a middle manager Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization delivers an insightful and practical guide for the backbone of an organization: those who have a boss and are a boss and must lead from the messy middle. Accomplished author and former P&G executive Scott Mautz walks readers through the unique challenges facing these managers, and the mindset and skillset necessary for managing up and down and influencing what happens across the organization. You’ll learn the winning mindset of the best middle managers, how to develop the most important skills necessary for managing from the middle, how to create your personal Middle Action Plan (MAP), and effectively influence: Up the chain of command, to your boss and those above them Down, to your direct reports and teams who report to you Laterally, to peers and teams you have no formal authority over Anyone in an organization who reports to someone and has someone reporting to them must lead from the middle. They are the most important group in an organization and have a unique opportunity to drive impact. Leading from the Middle explains how.
Author: Larry C. Spears
Publisher: John Wiley & Sons
ISBN:
Category : Business & Economics
Languages : en
Pages : 376
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Book Description
Taking a page from the servant leadership ideas of AT&T's Robert Greenleaf--America's true business visionary--Spears encourages managers to act as facilitators and coaches who empower employees and lead by example, rather than beating them over the head with programs and inflexible demands.
Author: Don M. Frick
Publisher: Berrett-Koehler Publishers
ISBN: 1576752763
Category : Biography & Autobiography
Languages : en
Pages : 474
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Book Description
Greenleaf's surviving children authorized this biography on their father, whose work influenced everything from management training and education to corporate ethics and religious missions.
Author: Robert K. Greenleaf
Publisher:
ISBN: 9780809121625
Category : Associations, institutions, etc
Languages : en
Pages : 138
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Book Description
Author: Stephen Prosser
Publisher:
ISBN: 9780982201275
Category : Servant leadership
Languages : en
Pages : 48
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Book Description
Author: Daniel T. K. Shek, Ph.d.
Publisher:
ISBN: 9781536148527
Category :
Languages : en
Pages : 347
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Book Description
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Author: Robert K. Greenleaf
Publisher:
ISBN:
Category : Leadership
Languages : en
Pages : 41
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Book Description
Author: Dr. Jeffrey C. Fox
Publisher: Xlibris Corporation
ISBN: 1984525603
Category : Business & Economics
Languages : en
Pages : 320
Get Book Here
Book Description
This book is for anyone who is interested in becoming a leader/manager or who already is in such position. For those seeking such responsibilities or promotion, those just starting out in a leadership position, or those who want to learn new tips and to brush up, my hope is that you will find value in this book. Public service includesbut is not limited toemergency management, emergency medical services, military personnel, fire, first responders, corrections officers, law enforcement, dispatchers / 911 operators, probation and parole officers, transportation, social services, and the list goes on. These servants can be found at the local, state, and federal levels. The principles and concepts in this book are just as useful to those in the private sector who have similar duties as well as volunteer groups. We will go into detail about how to be the best leader you can be. As a caveat, the term leader will mainly be used throughout the book. As you will see, there are differences between leaders and managers, but one key point of this book is that one must strive to be both a leader and a manager.
