Service Excellence in Governance PDF Download
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Author: D. Du Toit
Publisher: Heinemann Educational Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 452
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Book Description
Author: D. Du Toit
Publisher: Heinemann Educational Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 452
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Book Description
Author: Alikhan Baimenov
Publisher: Springer
ISBN: 9811332150
Category : Political Science
Languages : en
Pages : 382
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Book Description
This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.
Author: Elaine C. Kamarck
Publisher: Rowman & Littlefield
ISBN: 9780815798613
Category : Computers
Languages : en
Pages : 210
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Book Description
A Brookings Institution Press and Visions of Governance for the 21st Century publication Advances in information technology are transforming democratic governance. Power over information has become decentralized, fostering new types of community and different roles for government. This volume—developed by the Visions of Governance in the 21st Century program at the Kennedy School of Government—explores the ways in which the information revolution is changing our institutions of governance. Contributors examine the impact of technology on our basic institutions and processes of governance, including representation, community, politics, bureaucracy, and sovereignty. Their essays illuminate many of the promises and challenges of twenty-first century government. The contributors (all from Harvard unless otherwise indicated) include Joseph S. Nye Jr., Arthur Isak Applbaum, Dennis Thompson, William A. Galston (University of Maryland), L. Jean Camp, Pippa Norris, Anna Greenberg, Elaine Ciulla Kamarck, David C. King, Jane Fountain, Jerry Mechling, and Robert O. Keohane (Duke University).
Author: Didier Cossin
Publisher: John Wiley & Sons
ISBN: 1119615658
Category : Business & Economics
Languages : en
Pages : 358
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Book Description
A comprehensive guide to transforming boards and achieving best-practice governance in any organisation. When practising good governance, the board is the vital driver of organizational success, while fostering positive social impact and economic value creation. At all levels, executives around the world are faced with complexities rising from disruptive business models, new technologies, socio-economic changes, shifting political circumstances, and an array of other sources. High Performance Boards is the comprehensive manual for attaining best-in-class governance, offering pragmatic guidance on improving board quality, accountability, and performance. This authoritative volume identifies the four dimensions, or pillars, which are crucial for establishing and maintaining best-practice boards: the people involved, the information architecture, the structures and processes, and the group dynamics and culture of governance. This methodology can be applied to any board in the world, corporate or non-profit organization, regardless of size, sector, industry, or context. Readers are introduced to a fictitious senior board member – an amalgamation of board members from well-known organisations – and follow her as she successfully handles real-life challenges with effective governance. Drawn from the author's 20 years of practice and confidential work with boards across the world, this book: Demonstrates how high-performance boards innovate and refine their practices Discusses examples of board failures and challenges, including case studies from both for-profit and non-profit organisations including international organizations and state-owned agencies or even ministries Provides a proven framework to create best-in-class governance Includes a companion website featuring tools for board assessment and board practice High Performance Boards has inspired more than 3000 board members around the world. This book is essential reading for professionals and managers interested in governance and board members, senior managers, investors, lawyers, and students of governance.
Author: OECD
Publisher: OECD Publishing
ISBN: 9264645489
Category :
Languages : en
Pages : 360
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Book Description
This report provides an assessment of public governance and territorial development in Polish local self-government units (LSGUs). It offers key recommendations to governments at the national, regional and local levels in Poland on how to enhance development, improve service delivery and strengthen management processes within LSGUs.
Author: Gen Guanci
Publisher: Springer Publishing Company
ISBN: 1886624615
Category : Medical
Languages : en
Pages : 96
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Book Description
In a shared governance culture, staff members are empowered to design their own work, which leads to a high degree of ownership for achieving outcomes! Shared Governance that Works will help you design and operationalize the structures and processes necessary to achieve a highly effective and satisfying shared governance experience for all. Here’s what you’ll be able to do after reading this book: Choose a model of shared governance that works best for your organization and decision-making teams. Create charters, bylaws, and guidelines that provide the clarity necessary for efficient functioning. Understand and optimize the stages of council development. Develop structures and process, such as strategic planning, goal setting, and annual reports that will maximize the work of your councils. Collect, report, and analyze data to drive practice/work and improve outcomes.
Author: Tony Bovaird
Publisher: Taylor & Francis
ISBN: 0415430429
Category : Business & Economics
Languages : en
Pages : 400
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Book Description
This textbook examines what it means to have efficient management and good quality services in the public sector and how public sector performance can be improved.
Author: Paul Fawcett
Publisher: Oxford University Press
ISBN: 0191065803
Category : Political Science
Languages : en
Pages : 326
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Book Description
There is a mounting body of evidence pointing towards rising levels of public dissatisfaction with the formal political process. Depoliticization refers to a more discrete range of contemporary strategies that add to this growing trend towards anti-politics by either removing or displacing the potential for choice, collective agency, and deliberation. This book examines the relationship between these two trends as understood within the broader shift towards governance. It brings together a number of contributions from scholars who have a varied range of concerns but who nevertheless share a common interest in developing the concept of depoliticization through their engagement with a set of theoretical, conceptual, methodological, and empirical questions. This volume explores these questions from a variety of different perspectives and uses a number of different empirical examples and case studies from both within the nation state as well as from other regional, global, and multi-level arenas. In this context, this volume examines the potential and limits of depoliticization as a concept and its position and contribution in the nexus between the larger and more established literatures on governance and anti-politics.
Author: Eugen Spivak
Publisher: FriesenPress
ISBN: 0995961832
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
A practical guide to maximize your benefits, and improve delivery of your corporate strategy! To stay competitive, companies need not only forward-thinking vision, but to effectively execute that vision. In this book, Eugen Spivak focuses on excellence in execution of corporate initiatives and serves as a strategic partner for establishing, improving, and running world-class PMO. The book is written from a business-transformation perspective, offering an abundance of specific recommendations, extraordinarily practical tips, and effective advice on establishing and improving Project Management Office. In addition to counsel on the setup of PMO, the book features real-world examples extracted from the more than a hundred initiatives Eugen has carried out. Further, the book highlights the practical tips on how to improve delivery of portfolios, programs, and projects, and thus offers a range of time-tested best practices for managing portfolios, programs, and projects. Using PMO Governance as a guide, you will receive: • Proven techniques to improve execution of your corporate strategy. • An effective approach for streamlining decision-making, transparency, and oversight. • Proactive insights about all the areas that make PMO successful. • Handy tips for how to spot delivery problems and what to do about them. • Efficient techniques for better running your portfolios, programs, and projects. • Guidelines to managing different types of programs and projects, including megaprojects. • Practical recommendations for making you a more effective leader. By applying principles in this book, your organization will improve maturity of its governance and achieve more desired performance results for the portfolio of program and projects it runs.
Author: Maria Francesch-Huidobro
Publisher: Institute of Southeast Asian Studies
ISBN: 9812308326
Category : Nature
Languages : en
Pages : 417
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Book Description
In the past two decades, research on environmental issues in East and Southeast Asian countries has mainly focused on existing institutional mechanisms of environmental management, the establishment of new environmental management structures, the introduction of incentives to improve natural capital and foster environmental protection, and the culture of environmental or "green" groups. Virtually no rigorous research has been directed into the nature and significance of the existing relationship between government and civil society in individual country studies, with specific reference to the environmental policy sector, or into how this relationship may be evolving. This book explores this connection in Singapore, and what causes it to evolve, through three case narratives. Its rationale is to address this gap in the literature from a "governance theory" perspective that focuses on state adaptation to the external environment and new forms of coordination and collaboration between government and civil society to tackle new societal problems. The application of the "governance theory" approach to specific case studies is itself a topic that deserves much greater study than what it has so far received.
