Service Excellence in Governance PDF Download
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Author: D. Du Toit
Publisher: Heinemann Educational Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 452
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Book Description
Author: D. Du Toit
Publisher: Heinemann Educational Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 452
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Book Description
Author: Alikhan Baimenov
Publisher: Springer
ISBN: 9811332150
Category : Political Science
Languages : en
Pages : 345
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Book Description
This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.
Author: C. M. Chang
Publisher: Business Expert Press
ISBN: 1606495453
Category : Business & Economics
Languages : en
Pages : 152
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Book Description
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
Author: Paul P. Brountas
Publisher: John Wiley & Sons
ISBN: 0787976482
Category : Business & Economics
Languages : en
Pages : 178
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Book Description
In Boardroom Excellence, author Paul Brountas, a corporate attorney with more than forty years experience, discusses the qualities and components of effective boards in today’s post-Enron environment. Written in a concise format, the book is filled with informative practical advice for board members of private, public, and nonprofit organizations. Boardroom Excellence contains an informed discussion of fundamental corporate governance issues, including the duties and responsibilities of directors and the proper interaction of the board with the CEO and management. Brountas reveals how board members can be most effective when they are independent, possess integrity, are well-informed and involved, and are proactive. Boardroom Excellence offers timely information about Establishing the values and qualities that board members should possess Developing an environment in the boardroom where skepticism and serious discussion are encouraged Understanding what the CEO expects of the board and what the board expects of the CEO Creating effective independent audit, compensation, nominating, and governance committees Formulating guidelines for periodic evaluation of the performance of the board and individual board members
Author: Davis Campbell
Publisher: Corwin Press
ISBN: 1544344325
Category : Education
Languages : en
Pages : 200
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Book Description
Lead into the future effectively with the Governance Core approach! Designed to guide educational leadership past difficult and formidable challenges, the governance system outlined in this book will lead to school districts and schools operating at the highest levels of effectiveness. Davis Campbell and Michael Fullan call for school boards, superintendents and school leaders to work cohesively with the same mindset to raise clarity, status, and efficacy. Practical and authentic, the Governance Core is based upon: A governance mindset A shared moral imperative A unified, cohesive governance system A commitment to system-wide coherence A focus on continuous improvement in the district
Author: Richard P. Chait
Publisher: John Wiley & Sons
ISBN: 1118045912
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
A new framework for helping nonprofit organizations maximize the effectiveness of their boards. Written by noted consultants and researchers attuned to the needs of practitioners, Governance as Leadership redefines nonprofit governance. It provides a powerful framework for a new covenant between trustees and executives: more macrogovernance in exchange for less micromanagement. Informed by theories that have transformed the practice of organizational leadership, this book sheds new light on the traditional fiduciary and strategic work of the board and introduces a critical third dimension of effective trusteeship: generative governance. It serves boards as both a resource of fresh approaches to familiar territory and a lucid guide to important new territory, and provides a road map that leads nonprofit trustees and executives to governance as leadership. Governance as Leadership was developed in collaboration with BoardSource, the premier resource for practical information, tools and best practices, training, and leadership development for board members of nonprofit organizations. Through its highly acclaimed programs and services, BoardSource enables organizations to fulfill their missions by helping build effective nonprofit boards and offering credible support in solving tough problems. For the latest in nonprofit governance, visit www.boardsource.org, or call us at 1-800-883-6262.
Author: Matthew E. Swinarski
Publisher:
ISBN:
Category :
Languages : en
Pages : 370
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Book Description
Author: Alessandro Zattoni
Publisher: Cambridge University Press
ISBN: 1107379326
Category : Business & Economics
Languages : en
Pages : 613
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Book Description
Initial Public Offerings (IPOs) are unique economic and governance events as privately held firms issue common stock or shares to the public for the first time. The governance issues surrounding IPOs are relatively unexamined compared to more established, and usually larger, firms. As such, they provide a unique context to study corporate governance and its development around the world. Based on a collaborative international research project, this book analyses the corporate governance of IPOs in twenty-one countries, each of which is characterized by different governance environments and different levels of IPO activity. The end result is a broad and deep assessment of governance practices and IPO activity for an array of economies that represent roughly 80 percent of the global economy. These chapters collectively provide new insights into what a global theory of corporate governance might look like and offer guidance to policy makers and academics regarding national governance configurations.
Author: Didier Cossin
Publisher: John Wiley & Sons
ISBN: 1119615658
Category : Business & Economics
Languages : en
Pages : 358
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Book Description
A comprehensive guide to transforming boards and achieving best-practice governance in any organisation. When practising good governance, the board is the vital driver of organizational success, while fostering positive social impact and economic value creation. At all levels, executives around the world are faced with complexities rising from disruptive business models, new technologies, socio-economic changes, shifting political circumstances, and an array of other sources. High Performance Boards is the comprehensive manual for attaining best-in-class governance, offering pragmatic guidance on improving board quality, accountability, and performance. This authoritative volume identifies the four dimensions, or pillars, which are crucial for establishing and maintaining best-practice boards: the people involved, the information architecture, the structures and processes, and the group dynamics and culture of governance. This methodology can be applied to any board in the world, corporate or non-profit organization, regardless of size, sector, industry, or context. Readers are introduced to a fictitious senior board member – an amalgamation of board members from well-known organisations – and follow her as she successfully handles real-life challenges with effective governance. Drawn from the author's 20 years of practice and confidential work with boards across the world, this book: Demonstrates how high-performance boards innovate and refine their practices Discusses examples of board failures and challenges, including case studies from both for-profit and non-profit organisations including international organizations and state-owned agencies or even ministries Provides a proven framework to create best-in-class governance Includes a companion website featuring tools for board assessment and board practice High Performance Boards has inspired more than 3000 board members around the world. This book is essential reading for professionals and managers interested in governance and board members, senior managers, investors, lawyers, and students of governance.
Author: Patricia Kennett
Publisher: Edward Elgar Publishing
ISBN: 1848440138
Category : Political Science
Languages : en
Pages : 279
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Book Description
Governance, Globalization and Public Policy is concerned with exploring the nature of the policy arena in the context of globalization and the reconstitution of the state. The contributors to this book seek to broaden, extend and integrate theoretical, conceptual and substantive policy debates. The book begins by exploring the concepts and perspectives associated with globalization and governance, the relationship between them and the repercussions for public policy and the state. It also considers developments at the global and regional levels and the implications of the emergence of new regulatory regimes in the context of liberalization and privatization. The focus then turns to a broad range of substantive areas of public policy such as human rights, health and health care, housing markets, poverty, security and counter-terrorism. Together the chapters provide a thorough, integrated insight into the relationship between global processes, governance and public policy across a range of policy domains. Providing a comprehensive analysis of patterns and processes of governance in specific areas of public policy, this book will be of great interest to students undertaking programmes in social policy, social administration, public policy and political science, as well as researchers and academics concerned with the policymaking process.
