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Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 0113310471
Category : Business & Economics
Languages : en
Pages : 386
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Book Description
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 0113310471
Category : Business & Economics
Languages : en
Pages : 386
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Book Description
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655165033
Category :
Languages : en
Pages : 128
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Book Description
Do we all define Service Design Manager in the same way? Are improvement team members fully trained on Service Design Manager? How do we make it meaningful in connecting Service Design Manager with what users do day-to-day? Have the types of risks that may impact Service Design Manager been identified and analyzed? Does the Service Design Manager performance meet the customer's requirements? This instant Service Design Manager self-assessment will make you the trusted Service Design Manager domain leader by revealing just what you need to know to be fluent and ready for any Service Design Manager challenge. How do I reduce the effort in the Service Design Manager work to be done to get problems solved? How can I ensure that plans of action include every Service Design Manager task and that every Service Design Manager outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Design Manager opportunity costs are low? How can I deliver tailored Service Design Manager advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Design Manager essentials are covered, from every angle: the Service Design Manager self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Service Design Manager outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Design Manager practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Design Manager are maximized with professional results. Your purchase includes access details to the Service Design Manager self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author: Gerardus Blokdyk
Publisher: Createspace Independent Publishing Platform
ISBN: 9781717447807
Category :
Languages : en
Pages : 140
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Book Description
What are your results for key measures or indicators of the accomplishment of your Service Design Manager strategy and action plans, including building and strengthening core competencies? How much does Service Design Manager help? Who needs to know about Service Design Manager ? What role does communication play in the success or failure of a Service Design Manager project? What are the short and long-term Service Design Manager goals? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Design Manager investments work better. This Service Design Manager All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Design Manager Self-Assessment. Featuring 711 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Design Manager improvements can be made. In using the questions you will be better able to: - diagnose Service Design Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Design Manager and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Design Manager Scorecard, you will develop a clear picture of which Service Design Manager areas need attention. Your purchase includes access details to the Service Design Manager self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author: Gerardus Blokdyk
Publisher:
ISBN: 9780655115038
Category :
Languages : en
Pages : 0
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Book Description
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927151
Category : Business & Economics
Languages : en
Pages : 569
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Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Rohit Ramaswamy
Publisher: Prentice Hall
ISBN:
Category : Business & Economics
Languages : en
Pages : 480
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Book Description
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Author: John Eynon
Publisher: John Wiley & Sons
ISBN: 1118486099
Category : Technology & Engineering
Languages : en
Pages : 237
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Book Description
Design management as a recognised role in the built environment industry is relatively new, initially arising from the need for better co-ordination and delivery of design information from design teams to main contractors - particularly important as procurement routes involving contractor led design have become much more commonplace. The advent of design packages driven by specialist sub-contractors has also increased the need for co-ordination and management of the design process. With the growing complexity of construction projects, effective design management is increasingly central to project success. BIM, as it gains acceptance across the industry will undoubtedly have a huge impact on project delivery process and the role of the Design Manager. The CIOB Design Manager’s Handbook covers subjects such as design process and management tools, the role of the Design Manager, value management and innovation, procurement routes and implications, people dynamics, and factors that will affect the development of the Design Manager’s role in the future, including BIM. It will ensure Design Managers understand the processes, tools and skills that are required to be successful in the role, and will assist them in delivering real value to complex construction projects. Written for both the Design Manager practitioner and students on construction related degree courses, anyone interested in construction based design management will also find the book useful.
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Category : Business & Economics
Languages : en
Pages : 1341
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Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Andy Polaine
Publisher: Rosenfeld Media
ISBN: 1933820616
Category : Business & Economics
Languages : en
Pages : 218
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Book Description
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Author: Qin Han
Publisher: Lulu.com
ISBN: 1446161072
Category : Service industries
Languages : en
Pages : 276
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Book Description
