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Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
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Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
Get Book Here
Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Myer Pearlman
Publisher:
ISBN: 9780882435510
Category :
Languages : en
Pages : 0
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Book Description
Features text for common ceremonies such as marriage services, baptismal services, dedication of children, reception of new members, funeral services, dedication of church buildings, and installation of officers. Gold stamped
Author: Orthodox Eastern Church
Publisher:
ISBN:
Category : Orthodox Eastern Church
Languages : en
Pages : 666
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Book Description
Author: David Finkel
Publisher: Scribe Publications
ISBN: 1922072729
Category : History
Languages : en
Pages : 272
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Book Description
No journalist is better situated to reckon with the psychology of war than David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel shadowed the men of a US infantry battalion as they carried out a gruelling 15-month tour that changed all of them forever. Now, Finkel follows many of those same men back home, in a journey that is less about geography than of psychological terrain, undertaken by people trying to heal or at the very least survive. In Thank You for Your Service, Finkel writes with tremendous compassion about the soldiers, and about their partners and children: the heartbroken wife who wonders privately whether her returned husband is going to get better, or kill her; and the heroic victims, with the fresh taste of a gun in their mouths, who will either make the journey back to sanity or to final ruin. Finkel takes us everywhere that the war is seeping into as it infects America: to the courtrooms that are being filled with divorce and abuse cases, and worse; to bars; and to Fort Riley, in the mental-health clinic to which the army is outsourcing its post-traumatic stress disorder cases. Thank You for Your Service is an immense act of understanding — shocking but always riveting, unflinching but deeply humane.
Author: Concordia Publishing House
Publisher:
ISBN: 9780758612250
Category : Religion
Languages : en
Pages : 708
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Book Description
Author: Karen Casale
Publisher: Upstart Books
ISBN: 9781602130616
Category : Books and reading
Languages : en
Pages : 0
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Book Description
The Library Secret Service (hint: not a real organization) explains the rules for the care of library books.
Author: Mat Best
Publisher: Bantam
ISBN: 1524796492
Category : Biography & Autobiography
Languages : en
Pages : 240
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Book Description
NEW YORK TIMES BESTSELLER • The unapologetic, laugh-your-ass-off military memoir both vets and civilians have been waiting for, from a five-tour Army Ranger turned YouTube phenomenon and zealous advocate for veterans Members of the military’s special operations branches share a closely guarded secret: They love their jobs. They relish the opportunity to fight. They are thankful for it, even, and hopeful that maybe, possibly, they’ll also get to kill a bunch of bad guys while they’re at it. You don’t necessarily need to thank them for their service—the pleasure is all theirs. In this hilarious and personal memoir, readers ride shotgun alongside former Army Ranger and private military contractor and current social media phenomenon Mat Best, into the action and its aftermath, both abroad and at home. From surviving a skin infection in the swampy armpit of America (aka Columbus, Georgia) to kicking down doors on the outskirts of Ramadi, from blowing up a truck full of enemy combatants to witnessing the effects of a suicide bombing right in front of your face, Thank You for My Service gives readers who love America and love the good guys fresh insight into what it’s really like inside the minds of the men and women on the front lines. It’s also a sobering yet steadying glimpse at life for veterans after the fighting stops, when the enemy becomes self-doubt or despair and you begin to wonder why anyone should be thanking you for anything, least of all your service. How do you keep going when something you love turns you into somebody you hate? For veterans and their friends and families, Thank You for My Service will offer comfort, in the form of a million laughs, and counsel, as a blueprint for what to do after the war ends and the real fight begins. And for civilians, this is the insider account of military life you won’t find anywhere else, told with equal amounts of heart and balls. It’s Deadpool meets Captain America, except one went to business school and one went to therapy, and it’s anyone’s guess which is which.
Author: Chris Collins
Publisher:
ISBN: 9781733394505
Category : Business & Economics
Languages : en
Pages : 170
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Book Description
When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Service Manager, Chris Collins provides you with the roadmap to exponentially improve your service department performance in 90 days or less. From maximizing Fixed Absorption and Customer Retention to optimizing Time Management and Labor Rates, Chris's methods have proven to assist service managers determined to boost their service department results. A sought-after dealership consultant and management expert, Chris offers a platform for action that helps service advisors and managers improve department operations by: Recruiting a team of bulldogs who can make customers happy and ROI numbers soar Utilizing his secrets to increase and maintain a high CSI level Holding people responsible for their jobs to effectively impact time management This book includes hundreds more tips and tricks that will enable you to transform your service department into a well-oiled, lucrative machine - while at the same time making you an Irreplaceable Service Manager.
Author: Priest Jonathan Lincoln
Publisher:
ISBN: 9781736172339
Category :
Languages : en
Pages :
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Book Description
Author: Ivan L. Bennett
Publisher:
ISBN: 9781258916374
Category :
Languages : en
Pages : 194
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Book Description
This is a new release of the original 1941 edition.
