Report by the Comptroller and Auditor General the United Kingdom Passport Agency the Passport Delays of Summer 1999 PDF Download
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Languages : en
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Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts
Publisher:
ISBN: 9780102411003
Category : Passports
Languages : en
Pages : 44
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Book Description
During the summer of 1999, many members of the public encountered great difficulty in obtaining passports from the United Kingdom Passport Agency, with delays of from 25 - 50 days, compared to the Agency's target of 10 working days. The Committee considered the events leading up to the crisis and the action being taken to prevent a recurrence. This case offers salutary lessons for all organisations providing services direct to the public.
Author: Great Britain. National Audit Office
Publisher:
ISBN: 9780102835991
Category : Passports
Languages : en
Pages : 66
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Book Description
Author: Michael Moran
Publisher: Oxford University Press, USA
ISBN: 0199247579
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
For the first two thirds of the twentieth century, British government was among the most stable in the advanced industrial world. In the last three decades, the governing arrangements have been in turmoil and the country has been a pioneer in economic reform, and in public sector change. Inhis major new book, Michael Moran examines and explains the contrast between these two epochs. What turned Britain into a laboratory of political innovation? Britain became a formal democracy at the start of the twentieth century but the practice of government remained oligarchic. From the 1970sthis oligarchy collapsed under the pressure of economic crisis. The British regulatory state is being constructed in its place. Moran challenges the prevailing view that this new state is liberal or decentralizing. Instead he argues that it is a new, threatening kind of interventionist statewhich is colonizing, dominating, and centralizing hitherto independent domains of civil society. The book is essential reading for all those interested in British political development and in the nature and impact of regulation
Author: Great Britain. National Audit Office
Publisher: The Stationery Office
ISBN: 9780102954647
Category : Business & Economics
Languages : en
Pages : 66
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Book Description
Much learning in government occurs after large projects, initiatives or crises. However, important learning should also take place routinely on a day-to-day basis, as teams and individuals carry out their work, or as a result of research and evaluations.
Author: Sir John Bourn
Publisher: John Wiley & Sons
ISBN: 9780470725344
Category : Business & Economics
Languages : en
Pages : 426
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Book Description
Drawing on 20 years of experience as Comptroller and Auditor General, and head of the United Kingdom National Audit Office, Public Sector Auditing: Is it Value for Money? is Sir John Bourn’s own account of the role and influence value for money auditing has in holding governments to account and in helping public bodies improve the ways in which they deliver services. Key features include: In-depth case studies from UK, US, Canada, China, India and Australia; Detailed analysis of complex areas of public expenditure such as health, education, privatisation, regulation, defence and IT; Examples of how auditing can promote positive outcomes rather than negative post mortems. This book is relevant for people working in both the public and private sectors, and should be essential reading for the staff of public sector audit institutions around the world, as well as commercial accountancy firms and students of accountancy, politics, economics and public management.
Author: Gavin Drewry
Publisher: IOS Press
ISBN: 9781586034962
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
This book addresses issues to do with public accountability, audit and performance measurement that are both highly topical and of crucial importance to the theory and practice of public administration in an era of contractualized public management. The literature on public sector contracting - covering both 'hard' agreements (ones that are legally enforceable) and 'soft' agreements (enforced by negotiation and mutual trust) - has been growing for some time and the present book adds a primarily European perspective on contracting, performance-based management and accountability. One important aspect of this study is its recognition that those responsible for monitoring public services, and holding them to account, have had - to an increasing extent - to reconcile tensions between, on the one hand, the need for strong oversight and, on the other, the encouragement of innovation and risk in an increasingly competitive and entrepreneurial public service culture. Following an introductory overview by the three editors the book is in three parts.The first part deals with the theory and practice of performance measurement and evaluation; the second part provides a series of specific case studies of audit and accountability in a variety of countries and contexts; the third part offers some wider, cross-cutting perspectives. Based on the work of the EGPA permanent study group on the history of contractualization, Contracts, Performance Measurement and Accountability in the Public Sector draws upon the wide expertise and research interests of academics and practitioners from the United Kingdom, Denmark, Switzerland, Belgium, Sweden and the USA.
Author: Stationery Office
Publisher:
ISBN: 9780115006562
Category :
Languages : en
Pages : 676
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Book Description
Author: Peter Leyland
Publisher: Bloomsbury Publishing
ISBN: 1509945563
Category : Law
Languages : en
Pages : 331
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Book Description
Praise for the previous editions “[A] slim guide to the constitution of the United Kingdom that is both highly readable and impressively thorough. It deserves a place on undergraduate reading lists ... [students] will certainly find it worth their while' Cambridge Law Journal “[The] written style is admirably clear, conversational and free from jargon ... It will be of immense interest to anybody with a general interest in UK law, politics and history.” Times Higher Education This timely new edition addresses the many constitutional changes that have arisen since 2016 (including those brought about by Brexit and the COVID-19 pandemic) whilst retaining its hallmark features of clarity and concision. Adopting a thematic approach, it discusses questions of history, sources and conventions, the role of the Crown, Parliament and the electoral system, government and the executive, the judiciary, and the territorial distribution of power. In addition, it offers analysis of the evolution of the UK's historic non-codified constitution, its strengths and perceived weaknesses, and of reform initiatives. Engaging with the central issues in play as the UK enters a new chapter, it explores the impact on devolved government, the principle of sovereignty, the role of the courts and parliamentary reform. As well as providing a contextual and authoritative overview of the principles, doctrines and institutions that underpin the elusive constitution, this study will allow students of law and politics, both from the UK and abroad, to develop an informed view of how it actually works.
Author: United Kingdom Passport Agency
Publisher:
ISBN: 9780105568902
Category :
Languages : en
Pages : 62
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Book Description
A year dominated by the crisis in the Passport Agency, in which processing times for passports extended from the 10-day target to from 25-50 days. There was 'serious and unacceptable degradation of performance' for which the Agency lost its Charter Mark. The National Audit Office (NAO) diagnosis and the Passport Agency's response to it are covered in this report.
