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Author: The Culinary Institute of America
Publisher: John Wiley & Sons
ISBN: 0470197404
Category : Cooking
Languages : en
Pages : 304
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Book Description
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
Author: The Culinary Institute of America
Publisher: John Wiley & Sons
ISBN: 0470197404
Category : Cooking
Languages : en
Pages : 304
Get Book Here
Book Description
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
Author: The Culinary Institute of America (CIA)
Publisher: Wiley Global Education
ISBN: 1118805402
Category : Cooking
Languages : en
Pages : 307
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Book Description
Remarkable Service has been a leading guide to restaurant service techniques and principles for the past decade. In its all-new edition , a complete reorganized and updated look at table service and foodservice management is provided, including everything from setting up a dining room and taking orders to executing wine service and handling customer complaints. Remarkable Service, Third Edition features all-new photography throughout, as well as a foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service. New “Scripts for Service Scenarios” throughout the book provide real-world examples to help readers practice tasks like taking a reservation, recommending a dish, and communicating with kitchen staff. This text is a vital resource for culinary professional, meant to be used as both a development tool for lifelong learning and an essential text for those taking table service and dining room management courses.
Author: The Culinary Institute of America (CIA)
Publisher: John Wiley & Sons
ISBN: 1118116879
Category : Cooking
Languages : en
Pages : 304
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Book Description
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
Author: Leonardo Inghilleri
Publisher: AMACOM
ISBN: 0814415393
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author: Dr. Randy Ross
Publisher: Baker Books
ISBN: 1493403095
Category : Business & Economics
Languages : en
Pages : 177
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Book Description
When it comes to qualities such as passion, enthusiasm, energy, and creativity, the majority of the American workforce could be described as "severely lacking." Too many people just go through the motions, viewing work as something they have to do rather than something they love to do. This translates into lackluster performance, lost opportunities, and a staggering loss of profits. So how does a team leader turn a business-as-usual team into a remarkable one? Remarkable! is an entertaining and enlightening business parable that has the power to turn any team around. Through the humorous and eye-opening story of Dusty, leaders will discover how to build a culture that inspires team members to bring the best of who they are to the table every day. Addressing the three dimensions of culture--values, beliefs, and behaviors--Remarkable! introduces readers to the Four Maxims of Value Creation: creativity, positivity, sustainability, and responsibility. It shows leaders the most effective ways to cultivate these qualities in their team members and how to craft a corporate culture where people can thrive.
Author: Frederick Buechner
Publisher: Zondervan
ISBN: 0310352525
Category : Religion
Languages : en
Pages : 124
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Book Description
Learn to see God's remarkable works in the everyday ordinary of your life. Your remarkable life is happening right here, right now. You may not be able to see it--your life may seem predictable and your work insignificant until you look at your life as Frederick Buechner does. Named "the father of today's spiritual memoir movement" by Christianity Today, Frederick Buechner reveals how to stop, look, and listen to your life. He reflects on how both art and faith teach us how to pay attention to the remarkableness right in front of us, to watch for the greatness in the ordinary, and to use our imaginations to see the greatness in others and love them well. Pay attention, says Buechner. Listen to the call of a bird or the rush of the wind, to the people who flow in and out of your life. The ordinary points you to the extraordinary God who created and loves all of creation, including you. Pay attention to these things as if your life depends upon it. Because, of course, it does. As you learn to pay attention to your life and what God is doing in it, you will uncover the plot of your life's story and the sacred opportunity to connect with the Divine in each moment.
Author: David Kronfeld
Publisher: BenBella Books
ISBN: 1953295975
Category : Business & Economics
Languages : en
Pages : 465
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Book Description
WALL STREET JOURNAL AND PUBLISHERS WEEKLY BESTSELLER Discover the Remarkable way to supercharge and accelerate your career. Become the most valuable team player in your company, climb the ladder as a top performer, and gain the utmost recognition and respect from your peers and superiors. A comprehensive guide to what really counts and isn’t taught in business school, Remarkable is the first and last professional playbook you’ll ever need. Step-by-step advice takes you from the early stages of a business career to the top-level executive position. Follow the journey, lessons, and remarkable insights of an executive who has seen it all, and now offers pragmatic and infallible wisdom that you can use immediately. David Kronfeld has mentored professionals and executives who now lead successful careers. He’s been a management consultant with Booz Allen, a corporate executive, and the founder and chairman of JK&B Capital, a leading venture capital firm. His extensive top management experience and sitting on boards of directors means he’s been actively involved with the highest priority challenges facing dozens of companies. He’s championed strategies that flourished, helmed businesses that thrived, and knows what makes leaders prosper or fail. Be it hiring or firing, he’s decided the fates of employees and managers at all levels, including CEOs. Within Remarkable, David Kronfeld offers his incomparable life lessons, experience, and proven insight for your entire career, from entry level skills—writing a great resume, performing well on interviews, how to get promoted—to the management-level expertise that covers becoming a better negotiator, employer, and company leader. With his extensive guidance, you’ll learn how to accelerate your career and powerfully impact your effectiveness and career trajectory.
Author: Osho
Publisher: Watkins Media Limited
ISBN: 1786781255
Category : Body, Mind & Spirit
Languages : en
Pages : 287
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Book Description
Even now, nearly two decades after his death, Osho’s books continue to sell in the hundreds of thousands, and his website receives over a million hits every month. His host of admirers simply increases with every succeeding generation. Here, Osho brings to life many of mankind’s most influential religious and spiritual leaders from a variety of cultures, including Krishna, the Buddha, and Jesus; poets such as Lao Tzu and Rumi; philosophers from Pythagoras and Socrates to Heraclitus and Nietzsche; and great thinkers of more recent times, including Gurdjieff, Krishnamurti, and Kahlil Gibran. Osho uses their lives and knowledge to guide the reader in a profound journey of spiritual discovery and wisdom
Author: Disney Institute
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Author: Kevin Stirtz
Publisher: Stirtz Group LLC
ISBN: 1605859524
Category : Consumer behavior
Languages : en
Pages : 83
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Book Description
