Reference & User Services Quarterly PDF Download
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Author:
Publisher:
ISBN:
Category : Bibliographical services
Languages : en
Pages : 356
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Book Description
Author:
Publisher:
ISBN:
Category : Bibliographical services
Languages : en
Pages : 356
Get Book Here
Book Description
Author: Jo Bell Whitlatch
Publisher: American Library Association
ISBN: 9780838907870
Category : Language Arts & Disciplines
Languages : en
Pages : 236
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Book Description
With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
Author: Shiyali Ramamrita Ranganathan
Publisher: UBS Publishers' Distributors, Limited
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 466
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Book Description
Author: Eric Novotny
Publisher: Routledge
ISBN: 1135804354
Category : Education
Languages : en
Pages : 252
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Book Description
Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a Tell Us What You Think button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.
Author: Celia Ross
Publisher: American Library Association
ISBN: 0838919421
Category : Language Arts & Disciplines
Languages : en
Pages : 277
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Book Description
This is the guide to keep at your side when serving business students, job-seekers, investors, or entrepreneurs in your library.
Author: Mary E. Miller
Publisher: American Library Association
ISBN: 0838993869
Category : Language Arts & Disciplines
Languages : en
Pages : 179
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Book Description
By learning how to rightsize, you will ensure that both the collection and your institution's available physical spaces meet the needs of your library's users.
Author: Charles Harmon
Publisher: Scarecrow Press
ISBN: 0810887495
Category : Language Arts & Disciplines
Languages : en
Pages : 119
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Book Description
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Author: Peggy Johnson
Publisher: American Library Association
ISBN: 0838990495
Category : Language Arts & Disciplines
Languages : en
Pages : 425
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Book Description
In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection.
Author: Cordell, Rosanne M.
Publisher: IGI Global
ISBN: 1466642424
Category : Language Arts & Disciplines
Languages : en
Pages : 254
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Book Description
As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.
Author: Peter Hernon
Publisher: American Library Association
ISBN: 0838913105
Category : Language Arts & Disciplines
Languages : en
Pages : 552
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Book Description
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
