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Author: Fay Zipkowitz
Publisher: Routledge
ISBN: 131774005X
Category : Language Arts & Disciplines
Languages : en
Pages : 109
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Book Description
New recognition within society of previously unserved populations has created the need for librarians to also recognize these groups and to find ways to serve them equally. Reference Services for the Unserved provides information, guidance, and inspiration to library professionals in their work with previously unserved populations so that these persons may be absorbed into the larger, served population groups. It helps librarians adjust to making accommodations for these new user groups, recognizing that many people in these populations have very specific needs and bring with them some specific limitations in their abilities to take advantage of existing library services. The Americans with Disabilities Act (ADA) has transformed the lives of disabled and challenged people by mainstreaming disabled children in public schools, moving mentally and developmentally disabled people into community-based residences and workshops, providing services to disabled college students, and enhancing workplace accommodations. At the same time, the ADA has presented new challenges for the library community. Reference Services for the Unserved guides library professionals in meeting these new challenges by bringing together research and descriptions of several successful attempts to meet the information needs of previously unserved populations. In guiding library professionals and administrators in effectively serving currently unserved populations, authors in Reference Services for the Unserved tell readers how to: approach services for patrons with mental illness--examines issues of behavior “inappropriate in the situation” and ways for librarians to understand this behavior in order to carry out their professional objectives of providing access to information, improving quality of life, and meeting the legal mandates of the ADA. address the needs of disabled students in the academic library--recognizes that the information needs of disabled students are not different from those of traditional students; the differences are in means of access, overcoming barriers to access, and the need for adaptive technologies and techniques. meet the information needs of battered women--suggests ways library professionals can better assist individual battered women, social service providers, and public policy or decision-makers. integrate technology into the library setting--focuses on people with severe and persistent mental illness (the improvement of access to information sources on behalf of people with cognitive disorders whose ability to process text-based information is impaired) and reports on the use of computer-aided instruction (CAI) and multimedia technology to meet their information needs. develop or upgrade services to patrons with special needs--a bibliography of useful material for guidance. Combined with strong administrative support, the information in Reference Services for the Unserved provides a strong foundation for making positive and effective changes to better accommodate disabled and challenged patrons. Library professionals and administrators and students of library and information sciences will find it a necessary guide in their attempts to provide effective and quality services to all patrons.
Author: Fay Zipkowitz
Publisher: Routledge
ISBN: 131774005X
Category : Language Arts & Disciplines
Languages : en
Pages : 109
Get Book Here
Book Description
New recognition within society of previously unserved populations has created the need for librarians to also recognize these groups and to find ways to serve them equally. Reference Services for the Unserved provides information, guidance, and inspiration to library professionals in their work with previously unserved populations so that these persons may be absorbed into the larger, served population groups. It helps librarians adjust to making accommodations for these new user groups, recognizing that many people in these populations have very specific needs and bring with them some specific limitations in their abilities to take advantage of existing library services. The Americans with Disabilities Act (ADA) has transformed the lives of disabled and challenged people by mainstreaming disabled children in public schools, moving mentally and developmentally disabled people into community-based residences and workshops, providing services to disabled college students, and enhancing workplace accommodations. At the same time, the ADA has presented new challenges for the library community. Reference Services for the Unserved guides library professionals in meeting these new challenges by bringing together research and descriptions of several successful attempts to meet the information needs of previously unserved populations. In guiding library professionals and administrators in effectively serving currently unserved populations, authors in Reference Services for the Unserved tell readers how to: approach services for patrons with mental illness--examines issues of behavior “inappropriate in the situation” and ways for librarians to understand this behavior in order to carry out their professional objectives of providing access to information, improving quality of life, and meeting the legal mandates of the ADA. address the needs of disabled students in the academic library--recognizes that the information needs of disabled students are not different from those of traditional students; the differences are in means of access, overcoming barriers to access, and the need for adaptive technologies and techniques. meet the information needs of battered women--suggests ways library professionals can better assist individual battered women, social service providers, and public policy or decision-makers. integrate technology into the library setting--focuses on people with severe and persistent mental illness (the improvement of access to information sources on behalf of people with cognitive disorders whose ability to process text-based information is impaired) and reports on the use of computer-aided instruction (CAI) and multimedia technology to meet their information needs. develop or upgrade services to patrons with special needs--a bibliography of useful material for guidance. Combined with strong administrative support, the information in Reference Services for the Unserved provides a strong foundation for making positive and effective changes to better accommodate disabled and challenged patrons. Library professionals and administrators and students of library and information sciences will find it a necessary guide in their attempts to provide effective and quality services to all patrons.
Author: Celia Hales-Mabry
Publisher: Psychology Press
ISBN: 9780789003713
Category : Language Arts & Disciplines
Languages : en
Pages : 252
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Book Description
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.
Author: Robin Kinder
Publisher: Psychology Press
ISBN: 9780789005403
Category : Education
Languages : en
Pages : 110
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Book Description
Contains five essays, four of which discuss the planning and process of implementing document delivery in university libraries in the United States.
Author: Catharine Bomhold
Publisher: ALA Neal-Schuman
ISBN: 9780838936528
Category :
Languages : en
Pages : 208
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Book Description
Focusing on needs and services outside the library walls, this book outlines a fresh approach to how libraries can think about and effectively reach underserved populations. Readers will discover strategies for identifying information needs where underserved populations are and learn about many successful services, programs, and partnerships. Underserved populations frequently do not have access to a library--or they may even be unaware that they have an information need. How can we as a profession effectively reach them? This text, geared to both graduate and undergraduate LIS students as well as practicing librarians and library staff, provides contextual information on historically underserved populations as defined by the ALA Office for Diversity, Outreach, and Literacy Services (ODLOS), explores information use behaviors for these groups, and presents examples of successful strategies and programs. Readers will understand the history, background, and demographics of ALA-identified underserved population groups, which include refugees and immigrants, rural or isolated communities, historically disadvantaged racial or ethnic groups, LGBTQAI+ teens, people with mental health challenges, and those experiencing homelessness; find ideas from real-world practice for effectively serving those population groups in their community; learn about concepts such as Reijo Savolainen's everyday life information seeking (ELIS) and Elfreda Chatman's small world lives and life in the round, theories that consider how a person's circumstances affect their information needs, searching habits, and information authorities; see why misconceptions, stereotypes, and implicit biases about underserved populations can act as barriers to people accessing the information they need; be introduced to the concept of the "community information liaison," a librarian who addresses information-seeking of their community outside of the library walls; and have information about support organizations and additional resources for further learning. The text features contributed chapters from noted authorities such as Paul T. Jaeger, Ana Ndumu, Helen Chou, Bharat Mehra, Jeanie Austin, Emily Jacobson, Julie Hersberger, Carrie Scott Banks, Barbara Klipper, JJ Pionke, Nicole Dalmer, and Vanessa Kitzie, plus an afterword by Nicole A. Cooke.
Author: Hemalata Iyer
Publisher: Psychology Press
ISBN: 9780789003720
Category : Computers
Languages : en
Pages : 168
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Book Description
A handbook for library scientists learning the ropes in the new arena of online and other electronic resources. Seven contributions look at topics such as the retrieval power of selected search engines, visual maps of the World Wide Web, a simulation study of search tactics of Web users, geographic information systems in library reference, managing reference services in the electronic age, and patron attitudes toward computerized and print resources. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Kwasi Sarkodie-Mensah
Publisher: Psychology Press
ISBN: 9780789017314
Category : Business & Economics
Languages : en
Pages : 326
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Book Description
A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.
Author: Linda S Katz
Publisher: Routledge
ISBN: 1317951530
Category : Language Arts & Disciplines
Languages : en
Pages : 168
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Book Description
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more! In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through “shared values” the concept of tiered reference services (based on survey research) the little-discussed “art” of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.
Author:
Publisher: Department of Labor
ISBN: 9780972864107
Category : Industrial productivity
Languages : en
Pages : 172
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Book Description
Author: Karen R. Diaz
Publisher: CRC Press
ISBN: 9780789003584
Category : Language Arts & Disciplines
Languages : en
Pages : 290
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Book Description
The most user-friendly book on Internet library research to date, Reference Sources on the Internet: Off the Shelf and Onto the Web gives you a core list of online resources that will save those who visit your library considerable time. Its menu of current reference sites will help you wade through the mire of irrelevant, unreliable material and zero in on the cyberinfo that will more economically and accurately satisfy your users’needs. While online research has by no means replaced in-house paper materials, Resources on the Internet makes it clear that you can?t ignore the timely information that hovers only in cyberspace, outside the traditional library?s four walls. In this book, you?ll learn which search tools are out there, how to determine source reliability, and how to quickly frame a reference need in light of the existing collection of Internet resources. Here?s a quick search list of what you?ll find: a comparative study of existing search engines pinpointing career, government, patent, and geographical information sites covering education, psychology, finance, social science, and private business international trade sites accessing information on gender and cultural issues the performing arts, architecture, world history, languages, and literature sports and entertainment sources life, biological, and earth science sites In an era of library research where surfing the Internet for germane data too often means plowing through the home pages of Vanna White and Pennzoil, Resources on the Internet will teach you the idiosyncracies of the existing search engines while schooling you in how to weed out the propaganda. You?ll save yourself and your researchers time, and you?ll find yourself surfing from the stillwaters of research stagnance to the pipeline of library productivity.
Author: Samuel T. Huang
Publisher: Psychology Press
ISBN: 9781560244585
Category : Language Arts & Disciplines
Languages : en
Pages : 160
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Book Description
A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR
