Author: Sandy Whiteley
Publisher:
ISBN: 9780838977743
Category : Literary Criticism
Languages : en
Pages : 196
Book Description
Reference Books Bulletin, 1993-1994
Author: Sandy Whiteley
Publisher:
ISBN: 9780838977743
Category : Literary Criticism
Languages : en
Pages : 196
Book Description
Publisher:
ISBN: 9780838977743
Category : Literary Criticism
Languages : en
Pages : 196
Book Description
Reference Books Bulletin, 1994-1995
Author: Sandy Whiteley
Publisher:
ISBN: 9780838978160
Category : Language Arts & Disciplines
Languages : en
Pages : 176
Book Description
Arranged by broad subject and indexed by narrow subject, by format and by title, this annual publication offers an overview of the reference materials published during 1994.
Publisher:
ISBN: 9780838978160
Category : Language Arts & Disciplines
Languages : en
Pages : 176
Book Description
Arranged by broad subject and indexed by narrow subject, by format and by title, this annual publication offers an overview of the reference materials published during 1994.
Cumulative Book Index
Author:
Publisher:
ISBN:
Category : American literature
Languages : en
Pages : 2328
Book Description
A world list of books in the English language.
Publisher:
ISBN:
Category : American literature
Languages : en
Pages : 2328
Book Description
A world list of books in the English language.
Library Literature
Author:
Publisher:
ISBN:
Category : Bibliography of bibliographies
Languages : en
Pages : 904
Book Description
Publisher:
ISBN:
Category : Bibliography of bibliographies
Languages : en
Pages : 904
Book Description
Monthly Catalog of United States Government Publications
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1450
Book Description
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1450
Book Description
Resources in Education
Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 352
Book Description
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 352
Book Description
State of Wisconsin Blue Book
Author:
Publisher:
ISBN:
Category : Wisconsin
Languages : en
Pages : 1008
Book Description
Publisher:
ISBN:
Category : Wisconsin
Languages : en
Pages : 1008
Book Description
The State of Wisconsin Blue Book
Author:
Publisher: Legislative Reference Bureau
ISBN:
Category : Elections
Languages : en
Pages : 1008
Book Description
Publisher: Legislative Reference Bureau
ISBN:
Category : Elections
Languages : en
Pages : 1008
Book Description
Statistical Reference Index
Author:
Publisher:
ISBN:
Category : Statistics
Languages : en
Pages : 986
Book Description
Publisher:
ISBN:
Category : Statistics
Languages : en
Pages : 986
Book Description
Helping the Difficult Library Patron
Author: Linda S Katz
Publisher: Routledge
ISBN: 1317951808
Category : Language Arts & Disciplines
Languages : en
Pages : 326
Book Description
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Publisher: Routledge
ISBN: 1317951808
Category : Language Arts & Disciplines
Languages : en
Pages : 326
Book Description
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!