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Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 9780102970036
Category : Social Science
Languages : en
Pages : 40
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Book Description
The Department for Work and Pensions does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Mistakes made by claimants in the information they provide to the Department, termed customer error, are difficult to detect, correct and prevent. The scale of overpayments and underpayments demonstrate a clear imperative for improvement. Mistakes made by customers are difficult for the Department to tackle because they often arise from a change in customers' circumstances, which customers may not realise they have to tell the Department about. Overpayments due to customer error, which are estimated at £1.1 billion in 2009-10, represent a substantial loss to the taxpayer. And underpayments, which were approximately £800 million in 2009-10, can cause hardship for the families affected. The establishment by the Department of the Fraud and Error Council shows a commitment to tackling fraud and error, but there is little evidence that sufficient attention has been paid to reducing losses due to customer mistakes. The Department launched a five year strategy for tackling error in January 2007 but there has been no discernible decrease between 2006-07 and 2009-10 in underpayments and overpayments due to customer error as a percentage of total benefits expenditure. The Department and its agencies do not yet have enough information to target initiatives effectively. Nor is there enough consistently measured data on the costs and benefits of interventions.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 9780102970036
Category : Social Science
Languages : en
Pages : 40
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Book Description
The Department for Work and Pensions does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Mistakes made by claimants in the information they provide to the Department, termed customer error, are difficult to detect, correct and prevent. The scale of overpayments and underpayments demonstrate a clear imperative for improvement. Mistakes made by customers are difficult for the Department to tackle because they often arise from a change in customers' circumstances, which customers may not realise they have to tell the Department about. Overpayments due to customer error, which are estimated at £1.1 billion in 2009-10, represent a substantial loss to the taxpayer. And underpayments, which were approximately £800 million in 2009-10, can cause hardship for the families affected. The establishment by the Department of the Fraud and Error Council shows a commitment to tackling fraud and error, but there is little evidence that sufficient attention has been paid to reducing losses due to customer mistakes. The Department launched a five year strategy for tackling error in January 2007 but there has been no discernible decrease between 2006-07 and 2009-10 in underpayments and overpayments due to customer error as a percentage of total benefits expenditure. The Department and its agencies do not yet have enough information to target initiatives effectively. Nor is there enough consistently measured data on the costs and benefits of interventions.
Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Publisher: The Stationery Office
ISBN: 9780215556745
Category : Business & Economics
Languages : en
Pages : 64
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Book Description
There are around 30 different types of benefits and pensions, and £148 billion was paid out to 20 million people in 2009-10. The Department for Work and Pensions estimates that £2.2 billion of overpayments and £1.3 billion of underpayments were made in 2009-10 as a result of administrative errors by its staff and mistakes by customers. Efforts to tackle error have had little success and levels of error have remained constant since 2007. A joint HM Revenue and Customs and Department for Work and Pensions fraud and error strategy announced in October 2010, along with additional funding of £425 million over four years, is an opportunity to inject a new impetus. Importantly, the Department has not addressed underpayments, despite the hardship that benefit underpayments can create for people in need. Interventions to reduce error must be targeted where they are most likely to get the greatest return. Progress on reducing error requires a better understanding of where and why errors arise, and a greater focus on preventing errors occurring in the first place. The Department is not making use of all available sources of information to identify the reasons why staff make mistakes, where guidance and training efforts should be directed, and to identify which customers are most likely to make mistakes on their benefit claims. Wider welfare reforms have the potential to reduce errors in the long term by simplifying benefits administration, but waiting for the implementation of the Universal Credit is not an option.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 9780102969740
Category : Business & Economics
Languages : en
Pages : 40
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Book Description
The NAO reports that the Department for Work and Pensions will have to make rapid progress in reorganising the way it operates if it is to meet its target of achieving sustainable running cost reductions of £2.7 billion while implementing substantial welfare reforms and a £17 billion reduction in benefits and pensions by 2014-15. Since 2007, the Department has reported reductions of £2 billion in its running costs, and initial out-turn data show that it met its target from the June 2010 Budget to reduce running costs by £535 million in 2010-11. However, the NAO has concluded that the Department must make progress quickly in order to be able to demonstrate that it can secure sustained cost reductions in a structured and strategic way. The report recognises that the DWP is only at the start of its new cost reduction challenge. However, without basing its running cost reduction plans more on robust information on the profile of its business costs and how that relates to the value of the services delivered, the Department is not in the position to make rational choices about what it should stop doing, what it should change and what it should continue. Recent cost reductions have been based largely on budget restrictions rather than on fundamental reform of working practices. Three months into the Spending Review and the Department does not yet have a detailed model of how it wants to run in the future.
Author: Radek Silhavy
Publisher: Springer Nature
ISBN: 3030774481
Category : Technology & Engineering
Languages : en
Pages : 736
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Book Description
This book constitutes the refereed proceedings of the informatics and cybernetics in intelligent systems section of the 10th Computer Science Online Conference 2021 (CSOC 2021), held online in April 2021. Modern cybernetics and computer engineering papers in the scope of intelligent systems are an essential part of actual research topics. In this book, a discussion of modern algorithms approaches techniques is held.
Author: MCCONNELL
Publisher: McGraw Hill
ISBN: 1526865017
Category : Business & Economics
Languages : en
Pages : 982
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Book Description
eBook: Economics 20th Edition
Author: Sophia Beckett Velez Ph.D.
Publisher: Emerald Group Publishing
ISBN: 1804552232
Category : Business & Economics
Languages : en
Pages : 213
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Book Description
Operational Risk Management in Banks and Idiosyncratic Loss Theory: A Leadership Perspective offers consensus considerations that could bolster effective risk management practices in enterprise-wide risk, thereby helping to control fraud and go beyond the minimum risk assessment requirements set forth by the banking regulators.
Author: John C. Hull
Publisher: John Wiley & Sons
ISBN: 1119932483
Category : Business & Economics
Languages : en
Pages : 836
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Book Description
RISK MANAGEMENT AND FINANCIAL INSTITUTIONS THE GOLD STANDARD IN FINANCIAL RISK MANAGEMENT TEXTBOOKS In the newly revised sixth edition of Risk Management and Financial Institutions, celebrated risk and derivatives expert John C. Hull delivers an incisive and comprehensive discussion of financial risk and financial institution regulation. In the book, you’ll learn to understand the financial markets, the risks they pose to various kinds of financial institutions, and how those risks are affected by common regulatory structures. This book blends discussion of best practices in risk management with holistic treatments of how financial institutions are regulated. It explores market, credit, liquidity, model, climate, cyber, and operational risk. This latest edition also offers: Updated ancillary and digital materials covering all the latest content, including software, practice questions, and teaching supplements Access to an updated website that reflects the new content Fulsome coverage of the most important financial market developments since the publication of the fifth edition, including regulatory changes, the growing importance of climate risk, the use of machine learning models, and the disappearance of LIBOR A must-have resource for undergraduate and graduate students of business and finance, Risk Management and Financial Institutions, Sixth Edition, cements this celebrated text as the gold standard in risk management resources.
Author: Sam Stuart
Publisher: Elsevier
ISBN: 148314724X
Category : Technology & Engineering
Languages : en
Pages : 245
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Book Description
Ergonomics Problems in Process Operations documents the proceedings of a symposium organized by the Institution of Chemical Engineers in association with the Ergonomics Society, held at the University of Aston in Birmingham, on 11-13 July 1984. The objectives of the symposium are: to enable engineers from process, power, and offshore industries to exchange information and experience with ergonomics specialists; to discuss ergonomics problems in process operations and methods of recognizing and controlling these problems; and to explore effective ways of applying ergonomics research to solving process operations problems. The symposium is intended to appeal to operations and maintenance managers, equipment designers and project engineers, designers and managers of pilot scale R & D plants, and ergonomists. The presentations in this volume are organized into three parts. Part 1 contains papers on the role of the human operator. Also included are contributions during workshops on the effects of monotony and reduced activity in automated plant monitoring and human reliability assessment techniques. Part 2 contains papers on interface design and contributions during workshops on expert systems applications and ergonomics implications of computer-based display and control systems. Part 3 deals with studies on job design, organization, and training. - Contains more than 200 illustrative ex
Author: Great Britain: Department for Work and Pensions
Publisher: The Stationery Office
ISBN: 0101710526
Category : Political Science
Languages : en
Pages : 144
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Book Description
Dated May 2007
Author: Michael T. Todinov
Publisher: Elsevier
ISBN: 0080467555
Category : Technology & Engineering
Languages : en
Pages : 396
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Book Description
This book has been written with the intention to fill two big gaps in the reliability and risk literature: the risk-based reliability analysis as a powerful alternative to the traditional reliability analysis and the generic principles for reducing technical risk. An important theme in the book is the generic principles and techniques for reducing technical risk. These have been classified into three major categories: preventive (reducing the likelihood of failure), protective (reducing the consequences from failure) and dual (reducing both, the likelihood and the consequences from failure). Many of these principles (for example: avoiding clustering of events, deliberately introducing weak links, reducing sensitivity, introducing changes with opposite sign, etc.) are discussed in the reliability literature for the first time. Significant space has been allocated to component reliability. In the last chapter of the book, several applications are discussed of a powerful equation which constitutes the core of a new theory of locally initiated component failure by flaws whose number is a random variable. - Offers a shift in the existing paradigm for conducting reliability analyses - Covers risk-based reliability analysis and generic principles for reducing risk - Provides a new measure of risk based on the distribution of the potential losses from failure as well as the basic principles for risk-based design - Incorporates fast algorithms for system reliability analysis and discrete-event simulators - Includes the probability of failure of a structure with complex shape expressed with a simple equation
