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Author: John R. Corsan
Publisher: Elsevier Health Sciences
ISBN: 0702033030
Category : Medical
Languages : en
Pages : 171
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Book Description
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. - The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients - Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' - Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness - Case studies used to help the reader identify and learn about specific issues and situations - The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity - Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service - Inclusion of more case study boxes and further reading references - Fresh 2-colour text for easy reading and increased navigability - New, durable cover
Author: John R. Corsan
Publisher: Elsevier Health Sciences
ISBN: 0702033030
Category : Medical
Languages : en
Pages : 171
Get Book Here
Book Description
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. - The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients - Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' - Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness - Case studies used to help the reader identify and learn about specific issues and situations - The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity - Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service - Inclusion of more case study boxes and further reading references - Fresh 2-colour text for easy reading and increased navigability - New, durable cover
Author: Helen Beebee
Publisher: Oxford University Press
ISBN: 0191063916
Category : Philosophy
Languages : en
Pages : 360
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Book Description
Making a Difference presents fifteen original essays on causation and counterfactuals by an international team of experts. Collectively, they represent the state of the art on these topics. The essays in this volume are inspired by the life and work of Peter Menzies, who made a difference in the lives of students, colleagues, and friends. Topics covered include: the semantics of counterfactuals, agency theories of causation, the context-sensitivity of causal claims, structural equation models, mechanisms, mental causation, causal exclusion argument, free will, and the consequence argument.
Author: Marion Crain
Publisher: Univ of California Press
ISBN: 0520286405
Category : Business & Economics
Languages : en
Pages : 326
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Book Description
"Demographic and technological trends have yielded new forms of work that are increasingly more precarious, globalized, and brand centered. Some of these shifts have led to a marked decrease in the visibility of work or workers. This edited collection examines situations in which technology and employment practices hide labor within the formal paid labor market, with implications for workplace activism, social policy, and law. In some cases, technological platforms, space, and temporality hide workers and sometimes obscure their tasks as well. In other situations, workers may be highly visible--indeed, the employer may rely upon the workers' aesthetics to market the branded product--but their aesthetic labor is not seen as work. In still other cases, the work occurs within a social interaction and appears as leisure--a voluntary or chosen activity--rather than as work. Alternatively, the workers themselves may be conceptualized as consumers rather than as workers. Crossing the occupational hierarchy and spectrum from high- to low-waged work, from professional to manual labor, and from production to service labor, the authors argue for a broader understanding of labor in the contemporary era. This book adopts an interdisciplinary approach that integrates perspectives from law, sociology, and industrial/labor relations"--Provided by publisher.
Author: Janet Groth
Publisher: Algonquin Books
ISBN: 1616203064
Category : Biography & Autobiography
Languages : en
Pages : 257
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Book Description
Describes the author's career as a receptionist at the prestigious New Yorker magazine, recounting her relationships with famous poets, essayists, and playwrights, and chronicling the behind-the-scenes affairs of the magazine and its staff.
Author: Yves Van Durme
Publisher: Lannoo Meulenhoff - Belgium
ISBN: 9401491038
Category : Business & Economics
Languages : en
Pages : 273
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Book Description
Whether you are running a multinational or just running a family, change is not like a game of Monopoly, where your piece saunters sedately around the board from start to finish. Instead, it is much more like a game of Ludo, where you can have a number of pieces on the board at the same time, some of which are moving and some of which are not! This is just like in real life, because not moving is also a form of change management. With many years of worldwide experience behind him, Yves Van Durme demonstrates how change can be much easier if you do not automatically regard it as a problem, but see it more as a question of the right mindset. In addition, you will learn more about his highly individualist views on leadership, in which the world of games is never far off. Whether you peruse the book from cover to cover or whether you just dip into it at random, by the end of your reading you will know exactly what kind of leader you are. You will also discover that change is really no more than child's play. "The infinity loop may seem to indicate perpetual effort, but this book brings the positive message that with the right focus, courage, leadership & team spirit you can make change work. A must read for all leaders navigating through transformation and/or building capacity for change." - Gertrud Ingestad - Director-General DG HR at European Commission "In this insightful book, Yves Van Durme works 'the canon' of the digital change world. He has a – always - curious mind, a creative approach and thirty years experience." Paul Gibbons - Partner, Talent and Transformation, IBM and author of The Science of Organizational Change.
Author: David Jordhus-Lier
Publisher: Routledge
ISBN: 1317751760
Category : Business & Economics
Languages : en
Pages : 253
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Book Description
The hospitality and tourism sector is a large and rapidly expanding industry worldwide, and can rightfully be described as a vehicle of globalisation. Hotels are among the cornerstones of the industry often drawing workers from the most vulnerable segments of multicultural labour markets, accommodating and entertaining tourists and business travelers from around the world. This book explores the organisation of work, worker identities and worker strategies in hotel workplaces, as they are located in heterogeneous labour markets being changed by processes of globalisation. It uses an explicitly geographical approach to understand how different groups of workers experience and respond to challenges in the hospitality industry, and is based on recent theoretical debates and empirical research on hotel workplaces in cities as different as Oslo, Goa, London, Las Vegas and Toronto. A multi-scalar analysis is taken where concrete worker bodies and their physical, emotional and embodied labour are seen in relation to, among other aspects: the regulation of national and regional labour markets, city governments with global city ambitions, and global corporate actors and labour migration patterns. The book sheds light on the hotel workplace as a hierarchical and fragmented social space as well as addressing questions on worker mobility, the fragmentation of work, scales of organisation and how workers can help shape the regulation of their industry. This timely volume brings together contributions from international academics and is valuable reading for all those interested in hospitality, tourism, human geography and globalisation.
Author: Gene Deszca
Publisher: SAGE Publications
ISBN: 1544351399
Category : Business & Economics
Languages : en
Pages : 387
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Book Description
Show managers of all stripes how to be key change leaders. In today’s world, organizational resilience, adaptability and agility gain new prominence. Awaken, mobilize, accelerate, and institutionalize change with Organizational Change: An Action-Oriented Toolkit. Bridging theory with practice, this new edition uses models, examples, and exercises to help students engage others in the change process. Authors Gene Deszca, Cynthia Ingols, and Tupper F. Cawsey provide tools for implementing, measuring, and monitoring sustainable change initiatives and helping organizations achieve their objectives. The Fourth Edition includes new critical thinking exercises, cases, checklists, and examples as well as updated coverage of key topics such as social media, power dynamics, decision testing, storytelling, and control systems.
Author: Melanie Franklin
Publisher: Kogan Page Publishers
ISBN: 0749470992
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
The concept of agile working has been adopted by many organizations that recognize the need to respond quickly and easily to new opportunities and be fit for purpose in a world of complex and continuous change. Combining cutting edge techniques, Agile Change Management offers pioneering tools to ensure your change initiative is embedded, adopted and delivers benefits throughout the organization. Including examples and best practice advice, it enables you to create your own roadmap consisting of all the processes, activities and information needed to manage any type of change initiative. By focusing on completing iterative tasks, the roadmap allows you to respond to different needs as they arise, therefore cutting time spent on planning for unnecessary resources. Also including important advice for creating the right environment for change, Agile Change Management is a comprehensive resource for anyone who wants to build the capabilities of an effective change manager. Online supporting resources include PDFs of appendices from the book on change roles, change management documents, change capabilities, a change activity index and communication activities.
Author:
Publisher:
ISBN:
Category : Photography
Languages : en
Pages : 968
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Book Description
Author: John Bartlett
Publisher:
ISBN:
Category : Photography
Languages : en
Pages : 508
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Book Description
